How to Process Payment Through Payment Gateway

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Payment processing enabled in Cloudbeds PMS automates payment transactions between you and the guest. It allows you to process, verify, and accept or decline credit card transactions on behalf of the merchant through secure Internet connections. This article will show how to charge the guest's credit card through one of the supported payment gateways.

Processing the payments through Cloudbeds PMS is only available for those customers who have Payment Processing enabled and correctly connected.
Check this article to learn more about Payment Processing functionality or go to this article to learn how to add payment to a reservation as a record without processing it.

Option 1. Processing payment by clicking Add Payment
  1. Go to Reservation and click on Folio.
  2. Open a folio you want to add payment to
  3. Click Add Payment/Refund and select Add Payment.

In a new window:

  1. Select which guest you want to assign the payment to.
  2. Select which folio the payment should be added to.
  3. Enter the amount of payment (by default, it will be the balance due, but you may edit the amount).
  4. Select the Payment Type > Credit Card 
    • You may select either Credit card x(last 4 digit numbers of the card) — if the card details are already entered on the Credit Card tab
    • or select Credit Card and enter the credit card details from the beginning (step 9).
[Demo] Bali Jungle Resort - Reservations
  1. Select how to process the payment
  • Charge: processes the payment from guest's card through the payment gateway immediately
  • Pre-authorize: holds an amount on the guest's card, which can be charged later on Credit Card tab
  • Record previous payment (don't charge): adds a record of payment to folio and won't process any payment through the gateway. Useful if the payment has already been processed through an external system
    • Post with current date and time: When this box is checked the current date and time will be posted for the transaction when you click Continue button. You can uncheck if you are adding a transaction for the past.
    • Enter and store credit card details: Check the box if you are charging a card with details not already in the system.
  1. Input the card information (if you previously selected to add a new card in step 7).
  2. Input notes.
  3. You can allocate the payment to specific revenue item if you have this functionality enabled. Learn more about payment allocation in our Knowledge Base: Payment Allocation
  4. Click Continue.
[Demo] Bali Jungle Resort - Reservations

Note:

  • The date of processed payment can only be the current date and can't be set to the past or future even if Post with current date and time option is off (this option puts a date of transaction = today, but disabling it doesn't mean you can process payment for a future or past date).
  • This functionality does not work with cash payment.

How it looks like on the Folio

The payment processed will appear in Folio. The field Type will show that the payment was processed by the gateway. There will be a gear icon with an option to refund the payment through gateway:

To learn more about how the refund works in our system, visit this article

Option 2. Processing payment from Credit Cards tab
  1. Go to Reservation and click on Credit Cards
  2. Click +Add Card

If you have already entered the card details, or if the reservation has been imported with credit card details, just select the credit card needed and proceed to step 4.

  1. Enter the credit card details and Save it
    • Mark card as active to be able to process it
    • Select a type of credit card
    • Enter cardholder name
    • Enter card number
    • Select Expiration Date
    • Enter CVV if needed
  1. Click on the card on the left, then click blue Authorize button.
  1. Enter the amount to authorize (hold) on the guest's card, then click Authorize.

Now you can:

  1. Authorize another amount.
  2. Capture the total authorized amount — select this option to add payment (charge guest's credit card).
  3. Void the authorization.

When Capture is selected, you can enter the amount to be charged (by default it will be authorized amount).

You can allocate the payment to specific revenue item if you have this functionality enabled. Learn more about payment allocation in our Knowledge Base: Payment Allocation

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