1. Cloudbeds
  2. Cloudbeds Insights & Reports
  3. Standard Reports
  4. Daily Activity Reports

No-Show Report

Gabriela Garcia
Updated

🧭 Reporting navigation may look different in your account

Cloudbeds is updating how reports are accessed in the PMS. Depending on your property and rollout stage, you may see either the consolidated Reporting menu experience or the newer Reporting Homepage experience.

This change affects where reports are accessed, but it does not change the report data, calculations, filters, permissions, or financial logic.

If the navigation shown in this article does not exactly match your screen, refer to these guides for the latest reporting navigation experience:

Use those articles to identify the reporting layout available in your account before following the navigation steps below.

Use this report to track all reservations with the status Confirmed or Pending Confirmation changed to No-Show either by a user (manual action) or by the system (Auto No-Show feature).

  • Auto No-Show means that if a guest does not arrive by 2:05 AM the day after check-in (local property time zone), the system will automatically change the reservation's status to No Show accommodation(s), which will become available for other bookings. More details here. 
  • When you update no-show reservations to this status, they will disappear from your calendar; however, you will find them again if you access this report.

Access and use

  1. From the Main Menu Main menu.pngclick on Classic reports Classic reports.png
  2. Go to Daily Activity Reports and click on No Show Report
  3. Customize the filters
  4. Click Apply

Filters and Reservation Table

  1. Search for reservation #, room type, or name: View a specific reservation by entering the reservation number, room type, or guest name. Leave the field blank to see a complete list of all your guests.
  2. Check-in date: By default, it will show yesterday's date every time you access the report.
  3. Reservation Number: Confirmation code
  4. Name and Surname: Name of the primary guest (booker)
  5. Arrival Date and Departure Date
  6. Room Type: Room category name
  7. Source
  8. Source Reservation ID: For Online Travel Agency (OTA) bookings

The Reservation Number, Name, or Surname fields contain hyperlinked information that takes you to the Reservation Details page.

Export To option

Find the Export To button at the top right corner of the page to download it as a PDF or Excel file.

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