Additional channels FAQ

Properties located in Brazil

Region	Email address
North East	produtonordeste@cvccorp.com.br
North Region	produtonorte@cvccorp.com.br
South East	produtosudestenorte@cvc.com.br
South and Central West	produtosuleco@cvccorp.com.br

Worldwide

Region	Email address
Caribbean & Mexico	caribecorp@cvccorp.com.br
South America (Except Brazil)	sudamericacorp@cvccorp.com.br
North America (Except Florida) & Canada	euacanadacorp@cvccorp.com.br
Florida (Only)	floridacorp@cvccorp.com.br
Exotic Products (Africa, Middle East, Australia, Asia, and other countries outside Latin America & Europe)	exoticoscorp@cvccorp.com.br
Europe	europacorp@cvccorp.com.br

Log into your Airbnb dashboard and follow the steps below.

1. Click on Host
2. Then go to the Listings tab

3. Click on the listing you are trying to map

4. Click on the listing's Availability tab
5. Scroll down to Sync calendars section
6. You will find the Import and Export Calendar buttons

Net Affinity requires you to add your Cloudbeds channel manager account ID in order to request the connection with Cloudbeds Channel Manager.

Follow the steps below:

1. Find your Cloudbeds channel manager ID
• Reach out to our support team and ask for your Cloudbeds channel manager property ID to proceed with the next steps.
2. Access your Net Affinity extranet and follow the steps in the following article created by Net Affinity: Cloudbeds Integration.

In Simplotel's extranet, you must configure:

• The timezone - it must match the timezone set in Cloudbeds PMS.
• The channel manager password - save it to use in the channel mapping page in Cloudbeds.
• The derived rate plans, based on the base rate sent by Cloudbeds.
• The single-use rate option must be disabled. Cloudbeds does not support this type of rate.
• The number of adults included in your base rate and later set any per-person pricing.
• The taxes and fees - they must match the ones set in Cloudbeds PMS for this channel.

Tiket.com does not support booking callbacks. This means that Cloudbeds channel manager pulls all the bookings from the channel every 30 minutes.

No. Wix Hotels is not compatible with Cloudbeds PMS. If you're looking for a website service, look at our Cloudbeds Websites.

Yes, Cloudbeds PMS currently supports per-person pricing (also known as occupancy-based pricing) for Odigeo.

This feature allows properties to set dynamic rates based on the number of guests staying in a room, providing greater pricing flexibility and optimization. Prices for adults and children can be set on base rate and rate plan levels and managed via the Availability Matrix.

You need to cancel all Odigeo reservations manually in Cloudbeds PMS since the channel does not support sending us cancelations. Check this article for instructions.

Price Rounding

Ingoibibo may sometimes round the amount of a reservation sent to Cloudbeds PMS. They round off the value of the net amount. Unfortunately, Cloudbeds PMS can't change this because rounding occurs on the OTA side.

If you notice mismatches between the reservation rate in Cloudbeds PMS and on Ingoibibo, contact your Ingoibibo manager to check why the amount was rounded. You can also edit the reservation rate manually in Cloudbeds PMS to correct the amount.

Description of booking payload

The following screenshots were taken from a random Cloudbeds channel manager reservation as an example:

The fields below (labeled 1-8 in red) are passed from the Cloudbeds channel manager to Cloudbeds PMS.

Check the description of each field:

Field	Description
1 - Total Price	Total price paid by the customer minus TCS tax (check taxes description below)
2 - Taxes	Consist of two different taxes: GST, the goods and services tax, and TCS, the tax collected at source GST and TCS only apply to properties located in India In some cases, there's no GST. When applicable, it's included in the total price paid by the customer (field 5) TCS is always 1% of the pre-tax price for properties and it's not included on the total price because it's paid by the property to the channel
3 - Commission	Any reservation made through Ingoibibo is subject to a commission fee. This value helps you to determine the total amount you will receive from the booking by subtracting this amount from the total price (field 1).
4 - Discounts	Discount or coupon applied to the reservation. This value is already applied to the reservation price.
5 - Deposit	The amount that the customer pays to the channel.
6 - Balance	Remainder owed to the property.
7 - Collect type: Ingoibibo collects payment	Full payment is made by the guest at the time of reservation and is made directly to Ingoibibo.
8 - Day Rates	Room price for each day. This is the room rate that Cloudbeds PMS sent to Ingoibibo with any applicable taxes applied (e.g., GST). Rate adjustments are not passed by Cloudbeds PMS to the channel. They are set on the channel.

Understanding the calculations based on the above example

• Total Price - INR 1942.5

1960 (deposit) minus 17.5 (1% of the pre-tax price) equals INR 1942.5

• Taxes - INR 227.50

• GST for a room of this price is 12%, so 1750 (the room price on MA) * 0.12 equals INR 210
• The total tax is GST + TCS (210 + 17.5) equals 227.5

• Deposit - INR 1960.00

• 3136 (day rates) minus 1176 (the discount amount) equals INR 1960, or the total amount the customer paid.

• Total amount the property will receive from the booking INR 1839.25

• INR 1942.5 (total price) minus INR 103.25 (commission fee) equals INR 1839.25

Extra Person Fee in Cloudbeds PMS

This is where you can see the extra person fee from Ingoibo reservations:

Make sure to upload 3+ images on the HotelTonight extranet; otherwise, rates and availability will not be updated on HotelTonight. Verify images before finishing setup.

This error will be displayed if your Hoteltonight Account Manager has not activated the account on the extranet yet. Reach out to the channel and double-check when it will be activated to move forward.

Region	Contact details
Florida/SouthEast	Florida_southeast@hoteltonight.com
Texas/SouthWest	Texas_Southwest@hoteltonight.com
NorthEast/MidAtlantic	Northeast_midatlantic@hoteltonight.com
Northern California/Pacific Northwest	Norcal_PacificNorthwest@hoteltonight.com
Southern California, Nevada, Hawaii	SoCal_Nevada_Hawaii@hoteltonight.com
MidWest	Midwest@hoteltonight.com
New York/New Jersey	Newyork_Newjersey@hoteltonight.com
24/7 Support *	hotelhelp@hoteltonight.com *For any urgent requests after-hours, weekends, etc.

The Hotel Code is made of 2 codes provided by the channel in this format: operatorCode:hotelCode. Example: 03****:42*****8.

1. Select the Property you want to connect in the drop-down list.
2. Copy the Number located inside the brackets, such as [123456]

If you do not have an account at Despegar/Decolar:

As of May 2022, the channel is not accepting new customers via the website. The self-service registration is still under construction.

New subscriptions must be directed to Despegar.com directly via email at atencionhoteles@despegar.com.

If you don't have an account with LUEX Surf & Snow Travel yet, marketing materials should be prepared beforehand to make the Onboarding and activation process fast.

These materials should be sent directly to myallocator@luex.com.

Required Marketing Materials

• Hotel/Accommodation Trading Name
• Owner's website
• How do you describe yourself: Surf Camps, Hotel, Hostel, or what else?
• Contact Person
• Email
• Phone
• Google Map Link
• Key Facts - Some key facts about the property:
  • 5 most important Unique Selling Propositions
  • Concept of the trip
  • Trip location
  • Details about the accommodation itself
  • The value for money
  • Guests profile
  • Any other details that make the trip special and different from the rest
• Accommodation:
  • Room types
  • Any specials (e.g., Treetop Loft, Tinyhouse)
  • Anything else worth mentioning regarding the surf house/resort/camp
• Conditions/Accommodation - Examples:
  • Accommodation location
  • Waves and surf conditions
  • Transfers offered
• Packages - Examples:
  • Deals offered (Surf lessons/guiding packages/yoga packages, etc.)
  • Package customization (If available)
  • Most popular package
  • Concept description
• Photos/Videos (Most important ones) - Send high-quality photos of:
  • Each of your room types
  • The common areas
  • The property
  • And whatever you want to show
  • Videos: Share whatever you want to show on LUEX Surf & Snow Travel (YouTube links or similar are fine).