How to handle extra services/products from OTAs reservations

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Sometimes you can notice that additional products and extra service aren't displayed correctly on Cloudbeds, even though they were sent correctly from the channel.

This article will explain the reason for it and will offer the solutions.

We see that the reservation on the channel has extra service. For example:

On myfrontdesk, this amount won't be displayed in the balance due because myfrontdesk doesn't add products automatically for reservations from channels. We add extra service in special requests.

Solution

1. Create an item on myfrontdesk system. Please check how to create items on the following article How To Set Up Items and Categories

2. Once the item is created you can apply it to the reservation in Guest Folio. For further details, please check out this article: How to Add Item to Reservation

3. Once the item is added it will be correctly displayed in the Balance Due

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