Connecting your Distribution Channels is one of the most vital steps to maximize your Cloudbeds experience. Distribution allows your property to be seen by the thousands of potential customers who visit the various OTAs (Online Travel Agencies) where you sell your property.
This article will walk you through the steps on how to connect a channel to your Cloudbeds account.
Things you should know before getting started:
- Before Cloudbeds can connect your property to the distribution channels (OTAs), your property must be active (live) on the channel and the rooms should be already configured in the channel's extranet.
- Check your rates on the Base Rate page to make sure the availability for your accommodations is correct (this information will be immediately updated to the channel upon activation, so accuracy is very important).
- If the channel you want to connect is a calendar-based channel (vacation rentals), check Working with Calendar Channels.
Supported channels and connection details
In this section, you will find all our supported channel categories and relevant information for the connection steps that will come next.
Getting Started:
- Refers to Step 1 of any channel connection.
- Some channels support the Cloudbeds Express Create feature, so you can create your account from within Cloudbeds PMS.
- Some others require accessing the channel's extranet to sign up and ask for their team to assist you with that.
- Channels that are part of a larger group (like Expedia, Odigeo, etc) must be connected to the group's owner first and later the availability distribution will be handled between you and your channel account manager. - In the tables below, those channels will have the getting started step referred to as "Open (channel name)".
Channel manager connection type:
- Refers to Step 2 of any channel connection.
- Most channels will have a connectivity page where you can connect Cloudbeds channel manager to your account - those are the Direct activation channels.
- Some other channels will require a channel account manager to complete this step for you.
Each channel has its estimated time for connection which does not depend on Cloudbeds support.
Check in the table below the channel you want to connect and their connection details and later move forward with Steps 1 to 3.
Recommended OTAs
You can check all the dedicated guides to our recommended OTAs at this link.
| Channel name | Channel type | Guide | Target region |
| Airbnb API | API | Guide | Worldwide |
| Booking.com | API | Guide | Worldwide |
| Expedia (includes Hotels.com, Hotwire, Lastminute.au, Orbitz, Travelocity, and Wotif) | API | Guide | Worldwide |
| Google Hotel Search | metasearch | Guide | Worldwide |
| Hostelworld | API | Guide | Worldwide |
| Priceline/Agoda | API | Guide | Worldwide |
| VRBO API (includes Abritel, Bookabach, and Stayz) | API | Guide | Worldwide |
Calendar-based channels (ical)
Calendar-based channels work differently than normal distribution channels. For example, only availability can be updated, no rates or any other stay restrictions.
To connect calendar-based channels, read carefully the details about this type of connection in the following articles:
- Calendar channels (ical connection) - Everything you need to know
- Connect calendar channels to Cloudbeds PMS
| Channel name | Channel type | Getting Started | Contact | Target region |
|---|---|---|---|---|
| Airbnb (ical) | two-way ical | Channel's extranet sign-up | - | Worldwide |
| Ebab | one-way ical | Channel's extranet sign-up | - | Worldwide |
| GlampingHub | two-way ical | Channel's extranet sign-up - Activation by request | - | Worldwide |
| Hipcamp | one-way ical | Channel's extranet sign-up | - | US |
| Hopper Homes (iCal) | two-way ical | Channel's extranet sign-up | Guide | US |
| Pitchup | two-way ical | Channel's extranet sign-up | - | Worldwide |
| Riparide | Two-way ical | Channel's extranet sign-up - Activation by request | Support | Australia, the U.S., and New Zealand |
| VRBO (ical) | Two-way ical | Channel's extranet sign-up | Guide | Worldwide |
| Wimdu | One-way ical | Channel's extranet sign-up | - | Worldwide |
| 9flats | One-way ical | Channel's extranet sign-up | Contact | Worldwide |
Express Connect feature channels
Properties that do not have an account listed on those channels below, can create their account without leaving Cloudbeds PMS through the Express Connect feature. Once you open the channel on the Distribution page, you can set up property details to reflect on the channel's extranet.
| Channel name | Status | Getting Started | Channel manager connection type | Sign up and support Contact | Target region |
|---|---|---|---|---|---|
| Ace rooms | Live | Cloudbeds Express feature | Activation by request | Worldwide | |
| AltoVita | Live | Cloudbeds Express feature | Direct activation | - | Worldwide |
| Amichi | Live | Cloudbeds Express feature | - |
Registration and onboarding are done via Create Listing for both new and existing properties. |
South America (only Argentina and Foz do Iguazu, and Santiago de Chile) |
| Blueground | Live | Sign up via their website before proceeding with the Cloudbeds Express feature | Direct activation | North America, South America, Europe, Asia, Middle East, Oceania | |
| CVC | Live | Cloudbeds Express feature | Activation by request *check FAQ |
Contact FAQ |
Americas |
| Dorms.com | Live | Cloudbeds Express feature | Direct activation | - | Canada and Europe |
| GuruHotel | Live | Cloudbeds Express feature | Activation by request | Worldwide | |
| Hotel Trader | Live | Cloudbeds Express feature | Direct activation | Contact | Worldwide |
| Katanox | Live | Cloudbeds Express feature | - | Contact | Worldwide |
| Letsfly | Live | Cloudbeds Express feature | Direct activation | Worldwide | |
| LUEX Surf & Snow travel | Live | Cloudbeds Express feature | Activation by request | Worldwide | |
|
Nuitee |
Live | Cloudbeds Express feature | Direct activation | Worldwide | |
| Panamericana Viajes | Live | Channel's extranet sign-up via email | Activation by request | South America (Colombia) | |
| StayHi (former HiBnb) | Live | Cloudbeds Express feature | Direct activation (24-48h to activate) | Contact | The U.S. |
|
TravelStaytion |
Live | Cloudbeds Express feature. It requires resetting the password in Travelstaytion and updating it in Cloudbeds after the connection is completed. | Direct activation | Worldwide | |
| Roibos | Live | Channel's extranet sign-up and onboarding via email | Activation by request | Worldwide |
Additional channels
|
Channel name |
Channel type | Getting Started | Channel manager connection type | Sign up and Support Contact | Target region |
|
Amadeus LinkHotel |
API | Sign up via email | Account management is needed | Support | Worldwide |
| AOT | API | Channel's extranet sign-up | Self-service in the extranet | Worldwide, with a strong emphasis on the Australian and New Zealand markets | |
| AsiaYo | API | Channel's extranet sign-up | Activation by request | Guide | Asia |
| Atrapalo | API | Channel's extranet sign-up | Activation by request (1-2 business days) | - | - |
| Bakuun | API | Channel's extranet sign-up | Direct activation | Worldwide | |
| Bedandbreakfast.eu | API | Channel's extranet sign-up | Direct activation | - | Europe |
| Bedandbreakfast.it | API | Channel's extranet sign-up | Direct activation | - | Italy |
| Bedandbreakfast.nl | API | Channel's extranet sign-up | Direct activation | - | Netherlands |
| Beds4travel | API | Account management needed | Self-service in the extranet and Account management support | Contact | Worldwide |
| Bookeasy | API | Channel's extranet sign up | Direct activation | Australia and New Zealand | |
| Bookvisit | API | Channel's extranet sign-up | Direct activation | North America, South America, Europe, Central America and Latin America | |
| BreakFree Holidays | API | Channel's extranet sign-up (*by email) | Direct activation | Contact | Europe |
| Busy Rooms | API | Account management needed | Activation by request | Worldwide | |
| CityBreak | API | Channel's extranet sign-up | Activation by request - request API | Contact | Worldwide |
| Coliving.com | API | Channel's extranet sign-up | Activation by request | Contact | Worldwide |
| Coworksurf | API | Channel's extranet sign-up | Self-service in the extranet | Worldwide | |
|
CTrip/Trip.com |
API | Channel's extranet sign-up | Activation by request | Worldwide | |
| Despegar/Decolar | API | Channel extranet sign-up | Activation by request | Latin America | |
| DidaTravel | API | Channel extranet sign-up | Activation by request | Sign-up contact | China |
|
Emerging Travel Group |
API | Account management is needed. Registrations here. | Activation by request | Sign up and support contact | Worldwide |
| FincaHotels | API |
Account management is needed. Registrations here. | Account management is needed | Sign up and support contact | Europe, the Middle East, and Africa |
| Flight Centre | API | Channel extranet sign-up | Self-service in the extranet | Worldwide, with a strong emphasis on the Australian, United Kingdom, and New Zealand markets | |
| GNA Hotel Solutions | API | Account management is needed | Activation by request | Sign up and support contact | South America, Europe |
| Goibibo (Ingoibibo & Makemytrip) | API | Channel extranet sign-up | Activation by request (request the access token when the channel confirms the connection) | Contact | India |
| Habicus | API | Channel extranet sign-up | Activation by request | - | Worldwide |
| Haoqiao | API | Channel extranet sign-up (by email) | Activation by request | Sign-up contact | Worldwide |
| Hero Travel | API | Channel extranet sign-up | Activation by request | Contact | Australia, New Zealand, and Europe. |
|
Hipcamp API |
API | Channel extranet sign-up | Account management is needed; email Hipcamp to get credentials for mapping. | North America, Europe, Oceania | |
| Hopper | API | Channel's extranet sign-up | Activation by request | Worldwide | |
| Hospitality Solutions (former SynXis by Sabre) | API | Account management needed | Activation by request | Worldwide | |
| Hostel Galaxy | API | Channel's extranet sign-up | Activation by request | Sign up/ list property > Support contact and/or Support email + property set up guide | Worldwide |
| Hostels Club | API | Channel's extranet sign-up | Activation by request | - | Worldwide |
| HostelSnap Booking Engine | booking engine | Channel's extranet sign-up | Direct activation | - | Worldwide |
|
Hostel Hop |
API | Channel's extranet sign-up | Self-service in the extranet | Contact | Worldwide |
| Hotelbeds | API | Channel's extranet sign-up | Activation by request (inform support when the activation code is received) | Guide | Worldwide |
| Hotelnet | API | Channel's extranet sign-up | Activation by request | - | Worldwide |
| HotelRez (Synxis) | API | Channel's extranet sign-up | Self-service in the extranet | Contact | Worldwide |
| HotelTonight | metasearch | Channel's extranet sign-up | Activation by request | Worldwide | |
| HRS | API | Channel's extranet sign-up | Activation by request | Europe | |
| HRS Australasia | API | Channel's extranet sign-up (by email) | Self-service in the extranet | Sign-up and Support | Australia |
| I-escape | API | Channel's extranet sign-up | Activation by request | Contact | Worldwide |
| Icastelli.net | API | Channel's extranet sign-up | Activation by request | Worldwide | |
| Inntopia | - | Channel's extranet sign-up | Activation by request via email | Guide | North America and Australia |
| Jalan | API | Channel's extranet sign-up | Direct activation | Support | Japan |
| Jumbonline | API | Channel's extranet sign-up | Activation by request via email | Worldwide | |
| Keytel | API | Account management is needed | Activation by request | Worldwide | |
| Klook | API |
Click on 'Get Started' > choose the 'Hotel' option |
Self-service in the extranet | Worldwide, with a strong emphasis on Asian markets | |
| Lastminute.com | API | Channel's extranet sign-up | Activation by request | - | Europe |
| LocalOTA | API | Channel's extranet sign-up | Self-service in the extranet | Worldwide | |
| LogiTravel / Traveltino | API via Travelgate | Account management needed | Activation by request via email | North America, South America, Europe, and Asia | |
|
Maxbooking |
API | Channel's extranet sign-up | Direct activation | Worldwide, primarily across Europe | |
| MG Bedbank | API | Channel's extranet sign-up | Activation by request | South Asia | |
| Miki travel | API via Travelgate | Channel's extranet sign-up | Activation by request | Worldwide | |
| Mirai | API | Channel's extranet sign-up (via email) | Activation by request | Worldwide | |
| Mixdorm | API | Channel's extranet sign-up | Self Service in the extranet | Worldwide | |
| Mountain Vacation Rentals | API | Channel's extranet sign-up | Direct activation | Contact | Some regions in the U.S. |
|
Moverii |
API | Channel's extranet sign-up | Self-service in the extranet | Support | North America, South America, Europe, Asia, Africa, Middle East |
| Mr & Mrs Smith (Smith Hotels) | API | Channel's extranet sign-up | Activation by request (login to the mapping page to request) | Contact | Worldwide |
| Neobookings | API | Account management needed | Activation by request | North America, South America, Europe, Asia, Africa | |
| Net Affinity v2 | API | Channel's extranet sign-up (via email) | Activation by request (You may see two channel versions on the Distribution page. The Net Affinity team will confirm which you should connect.) | Worldwide | |
| Netroomz | API | Account management needed | Activation by request | Support | Australia, New Zealand, and South East Asia |
| ODIGEO Connect (includes Govoyage, Opodo, Travellink, and eDreams) | API | Channel's extranet sign-up | Activation by request | Europe | |
| Olympia Europe & Go Global Travel (includes Olympia, Viaggi, HProTravel, BestBuyHotel, HotelCon, Merigo, and Premier Tours) | API | Channel's extranet sign-up | Activation by request | Contact | Europe |
| Orchestra, a Travelsoft Company | API via Travelgate |
Account management needed via email | Account management needed by contacting Orchestra | Contact | Worldwide |
| openRoom | API | Sign up via email | Activation by request | Contact | Worldwide |
| Open GDS | API | Channel's extranet sign-up | Direct activation | Contact | Worldwide |
| Paraty Tech | API | Account management needed | Activation by request | Worldwide | |
|
Pitchup |
API | Channel's extranet sign-up | Self-service in the extranet | Guide | Worldwide, but with a strong emphasis on the UK market |
| Pricetravel | API | Channel's extranet sign-up | Direct activation (3-5 days for approval) | Contact | Mexico, Colombia, Argentina, and the U.S. |
| Qantas | API | Channel's extranet sign-up | Self-service in the extranet | Worldwide, with a strong emphasis on the Australian and New Zealand markets | |
| Reconline | API | Channel's extranet sign-up | Direct activation | Contact | Europe |
| Restel | API | Channel's extranet sign-up | Activation by request | Contact | Worldwide |
| Revato by HotelsCombined | API | Channel's extranet sign-up | Activation by request | Worldwide | |
|
Rez:Hotel Network (Channelpro) |
API | Account Management needed | Activation by request | Worldwide | |
| Ridescope | API | Channel's extranet sign-up | Activation by request | Europe | |
| Roombeast | API | Channel's extranet sign-up | Activation by request | Sign up and Support | Worldwide |
| Simplotel | API | Channel's extranet sign-up | Direct activation | Worldwide | |
|
SissiPark |
API | Channel's extranet sign-up via email | Activation by request | Spain | |
| Speedybooker | API | Channel's extranet sign-up | Direct activation | Contact | Focus on UK, but also available in other 17 countries |
| STAAH | API | Channel's extranet sign-up | Self-service in the extranet | Guide | Worldwide |
| Stash Hotel Rewards | API | Channel's extranet sign-up | Direct activation | Support | United States |
|
StayNow |
API | Channel's extranet sign-up | Activation by request | Support | Worldwide |
| Stay Bonanza | API | Channel's extranet sign-up | Direct activation | Contact | Europe, Australia and New Zealand |
|
Sybelio |
API | Channel's extranet sign-up (via email or form) | Direct activation | Primarily Mexico & other Latam countries on request | |
| Synergy | API | Account management needed | Account management is needed; email them for registration and onboarding. | Support | Worldwide |
| Tablet Hotels | API | Channel's extranet sign-up | Activation by request | Sign-up | Worldwide |
| ThailandConnex | API | Channel's extranet sign-up | Activation by request | Contact | Thailand |
| The Percentage App | booking engine | - | - | Guide | Worldwide |
| Thermal | API | Channel's extranet sign-up (*by email) | Direct activation | Contact | Worldwide |
| Tiket.com | API | Channel's extranet sign-up | Activation by request (request connection in the mapping page) | Contact | Indonesia |
| Tour10 | API via Travelgate |
Channel extranet sign-up (by email) | Activation by request | Contact | Worldwide |
| Tomas/Myhotelshop | API | Channel extranet sign-up (by email) | Activation by request | Europe | |
| Travelanium | API | Contact customer support for activation | Self-service in the extranet after the activation | Contact | Worldwide, primarily Southeast Asia and Oceania |
| Travelgate | API | Channel's extranet sign-up | Activation by request | Guide | Worldwide |
| Traveloka | API | Channel's extranet sign-up | Activation by request | Asia | |
| TravelRepublic | API | Channel's extranet sign-up | Direct activation (Establishment ID needed) | - | Worldwide |
| TravelStay | API | Channel's extranet sign-up | Direct activation | Contact | Europe |
| Top World Hotel | API via Travelgate | Channel's extranet sign-up | Account management is needed; email them to get credentials for mapping. | Support | Worldwide |
| VHSHUB | - | Sign up via email | Activation by request | Contact | Worldwide |
| Viagio (former Hostelculture) | - | Channel's extranet sign-up | Activation by request via form | Worldwide | |
| Viajes Aramon | API via Travelgate | Channel's extranet sign-up | Activation by request | Contact | Aramon (Spain) |
| Viajes Olympia | API via Travelgate | Channel's extranet sign-up | Activation by request | Contact | Worldwide |
|
Villa Finder |
API | Channel's extranet sign-up | Activation by request | Sign up and support contact | Worldwide |
| W2M | AP via Juniper | Channel's extranet sign-up via email | Activation by request | Contact | Worldwide |
| Wellbeds | API via Travelgate | Channel's extranet sign-up |
Activation by request | Contact | Spain |
| Wink (former iko.travel/ Traveliko) | API | Channel's extranet sign-up |
Direct activation | Contact | Thailand, Sri Lanka, Asia |
|
Xcaliber |
API | Channel's extranet sign-up | Direct activation | Worldwide | |
| Yatra + TravelGuru | API | Channel's extranet sign-up |
Activation by request | Contact | Focus in India; properties Worldwide |
Connect a channel to Cloudbeds PMS
1 - Getting started
If you already have an account with the channel: Proceed to Step 2.
If you do not have an account with the channel: You need to sign up.
In the supported channels tables above you will find all the details you need to proceed with your channel connection.
- Access the Distribution page
- Go to Discover and search for the desired channel
- Click to view channel
- Click to create a new account:
-
If the channel has the Cloudbeds Creation Express Feature, you can create your account from within the distribution page.
- After following the steps in Cloudbeds PMS, go to the channel's extranet to finish any additional settings required by the channel itself.
- If not, you will be redirected to the channel’s extranet to sign up.
- Once the account creation is complete, proceed to Step 2.
2 - Enable Cloudbeds as your channel manager
Check the channel manager connection type in the table to know how to proceed:
-
Direct activation channels:
- Navigate to the channel extranet’s connectivity settings and enable Cloudbeds as your channel manager.
- Proceed to Step 3.
- If you do not find the connectivity settings on the extranet page, contact the channel support for assistance.
- Activation by request:
-
- If the channel requires account management for connection, reach out to your Channel's Account Manager or to the partner support contact and request the connection to Cloudbeds channel manager.
- Once the connection is confirmed on the channel's side, inform Cloudbeds PMS support so we can enable the channel connection on our side. Once this step is complete, the channel status should be ready for mapping and proceed to Step 3.
- Cloudbeds Express feature channels:
-
- If you are creating a new account, the step to connect the channel manager will be included in the process.
- If you already have an account with the channel, reach out to the channel's account manager to configure the connection of Cloudbeds channel manager in the connectivity settings of the extranet.
3 - Map the channel in Cloudbeds PMS distribution page
On the Distribution page,
- Go to the Channels tab
- Click to +Add channel
- Search for the channel you want to connect to and click on it.
- Click to Enable Channel
- Most of the channels will request specific credentials to connect (Hotel ID, Hotel Key, Password, emails, Account number). Fill out the form with the credentials previously provided by the channel to log in.
- Map the room types created in Cloudbeds with their corresponding rooms in the channel. A drop-down menu will display all the existing rooms in the channel's extranet.
The room mapping must be one-to-one, do not map multiple room types to one single room type in Cloudbeds. For detailed information about the mapping process, check our Room Mapping Guidelines before moving forward.
- Add Base Rate Adjustment for each room type, if needed. Click NEXT when completed or leave it empty if you want to skip.
If the channel has no extra settings, the mapping is complete.
If the channel you are connecting to has extra settings, follow the instructions in the foldable section below.
3.2 Channel-specific settings (extra settings):
Some channels may display certain specific options to be configured during the mapping. Examples:
- Currency - set the correct currency if the channel works with a different currency than your default
- Rate Plan Mapping - Select which rate plan Cloudbeds will update in the channel. We strongly advise you to select the standard rate.
Create multiple rate plans for each room type and have those sync to channels by using Advanced Channel Rates.
- Extra bed rate setting: some channels support the extra bed rate settings in Cloudbeds (e.g. Agoda). If the channel does not provide this option, reach out to your channel account manager to set this up directly in the channel's extranet.
-
Occupancy-based pricing rules for extra infant, child and adult with the following options:
- charge an amount equal to the room rate;
- as a fixed amount (insert the amount next)
- no charge
- as a percentage of the room rate (insert the percentage next)
-
Advanced Booking Settings:
-
Minimum Advanced Booking Offset
- Also known as "Early Booker" or "Cutoff" restriction, this value signifies the last day before check-in on which a rate will be displayed to travelers. For instance, if set to "720 hours", a rate will be displayed to travelers until 30 days before check-in and then hidden afterward.
-
Maximum Advanced Booking Offset
- Also known as a "Last Minute Booking" restriction, this value signifies the first day before check-in on which a rate will be displayed to travelers. For instance, if set to "72 hours", a rate will be displayed to travelers starting 3 days prior to check-in and no sooner.
-
Minimum Advanced Booking Offset
By default:
- The Minimum Advanced Booking Offset value will be set as "0" - meaning the last point the room can be booked is midnight the date of stay
- The Maximum Advanced Booking Offset will be set as 13200 - meaning the room becomes available to book 550 days before date of stay or 1.5 years
If you set Minimum Advanced Booking Offset or Maximum Advanced Booking Offset as "0" this is causing both fields to be set to 0 on the channel, it means that your property is not bookable until midnight on the date of stay.
How to find my Myallocator (ChannelManager) Property ID?
Some distribution channels may ask you to confirm your Myallocator Property ID (also known as your ChannelManager ID) before they can enable the connection in Cloudbeds PMS. To retrieve it, please contact our Support Team for assistance.
Comments
Hi Dear partner,
We would like to connect our RBNB For 6 Rooms to our channel manager cloudbeds.
Thank you!
Dar D'or Fes
Namir
Hello, Namir Mohammed!!
Thank you so much for reaching out!
We have already forwarded your request to our dedicated Support Team for further assistance. We are here to help!
Kind regards 💙
Hello how can i sign up for google hotel search
Hello, Libby Bishop!
Please access the following article for more information about Google Hotel Search. It also includes the getting started guide.
Best regards!
Hi there
Would you please help us connect to Expedia
Hello, Ionela Oanea!
We have already forwarded your Expedia connection request to our Support Team so they can assist you as soon as possible.
Regards!
Hello Can you help me connect to google hotel
Hello, Tannathron Harawong!
We have already created a ticket for you so our dedicated Support team can review your request and offer assistance as soon as possible.
Kind regards,
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