| Purpose | Explains how to submit a request to cancel your Cloudbeds subscription in the Billing Portal, and what to do and expect before and after you submit it. |
| Best for | Property owners and admins who want to cancel their Cloudbeds account |
| Use this when | You have decided to stop using Cloudbeds and need to cancel your account. |
| You need | Access to the Cloudbeds Billing Portal, and access to the extranet of every channel (OTA) connected through Cloudbeds Channel Manager. The Cancel Account option is not available for Expired or Suspended accounts. |
| Expected result | Your cancellation request is submitted, and a Cloudbeds specialist follows up to finish the process. |
| Important limit | Submitting the request does not cancel your account immediately. Your account stays fully active until the cancellation is finalized. |
Follow the instructions in this article to cancel your Cloudbeds subscription. You submit the request yourself in the Billing Portal. A Cloudbeds specialist then contacts you to complete it.
Before you cancel
Once your cancellation is finalized:
- You will no longer be able to log in to the application. Export any data you want to keep before you confirm the cancellation.
- All connections to third-party systems are deactivated.
- All inventory updates to channels stop.
- You must also deactivate the connection to Cloudbeds Channel Manager from within each channel's extranet. See Step 2.
Contracts: If your account has an active contract, you may have to pay Early Termination Fees if you cancel before the contract end date. The Billing Portal shows a warning about this before you submit your request.
Groups of properties: If you have a group of properties under the same Billing Account and you do not want to cancel all of them, select which members of your group you plan to cancel.
Step 1: Submit your cancellation request
- Log in to your Billing Portal, click the Account menu
, and select Billing settings
- Scroll down to the bottom of the page and click Cancel Account.
Note: The Cancel Account option is not available for Expired or Suspended accounts. If your account has one of these statuses, contact Cloudbeds Support for help.
- Read the warning message. It reminds you to export all of your data before you continue. To confirm, click Cancel my account.
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Review the Submit cancellation request window. It explains what to expect during the cancellation:
Your account will remain fully active until the cancellation process is finalized. One of our specialists will contact you shortly to assist with your request. In the meantime, no new invoices will be generated unless additional fees are applicable.
- The window also lists the consequences of cancelling: channel inventory updates stop, third-party connections are deactivated, and you lose access to the application. It reminds you again to export your data.
-
Accounts without an active contract: click Cancel my account to continue.
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Accounts with an active contract: an additional warning explains your contractual obligations and the Early Termination Fees that may apply if you cancel before the contract end date. Click Cancel my account to continue.
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Accounts without an active contract: click Cancel my account to continue.
- On the next page, select your reason for cancellation and submit your request.
What happens after you submit your request
- Your account stays active. You keep full access until the cancellation process is finalized.
- A specialist contacts you. A Cloudbeds specialist follows up to assist with your request.
- No new invoices are generated while your request is pending, unless additional fees apply. Overdue invoices may still be charged.
- Your subscription is not terminated right away. It ends only after your request is processed.
Step 2: Deactivate Channel Manager in all of your OTAs
This is the most important step. If you do not complete it, you will not be able to manage your rates and inventory on your channel sites.
Contact all of your channels (OTAs) and tell them that you have deactivated Cloudbeds Channel Manager.
- If you do not tell your channels that you canceled Cloudbeds Channel Manager, your availability and rates stay visible from the most recent update on their extranets, such as Hostelworld and Expedia.
- You must cancel the connection to Cloudbeds Channel Manager directly on each channel's extranet before you can manage your rates and availability on that channel again.
- Cloudbeds Channel Manager cannot disable the connection on the channel's side. Only you, as the property owner, can contact the channels and disable it.
Contact the channel's support team directly if you have questions about how to disable Cloudbeds Channel Manager on their side.
For example, to disconnect your Cloudbeds Channel Manager account from a channel, log in to the channel's extranet. For example, this is how the process looks for Booking.com: How to disconnect from Cloudbeds PMS.
Frequently asked questions
Is my account canceled as soon as I submit the request?
No. Your account stays fully active until the cancellation process is finalized. A Cloudbeds specialist contacts you to complete it.
Will I still be invoiced after I submit my request?
No new invoices are generated while your request is pending, unless additional fees apply. Overdue invoices may still be charged.
Will I have to pay an Early Termination Fee?
If your account has an active contract and you cancel before the contract end date, Early Termination Fees may apply. The Billing Portal shows a warning about this before you submit your request.
I do not see the Cancel Account button. What should I do?
The Cancel Account option is not available for Expired or Suspended accounts. If your account has one of these statuses, contact Cloudbeds Support.
What should I do before my account is canceled?
Export all the data you want to keep, because you lose access to the application and connected services after the cancellation is finalized. Then deactivate the Cloudbeds Channel Manager connection on each of your channels (see Step 2).
Can I reactivate my account after canceling?
To reactivate your Cloudbeds account, contact Cloudbeds Support and request the reactivation.
Comments
I want to cancel my account for Hotel Nusantara Sembalun. Starting now
Hello Hugo! A support Ticket has been created and our team will get in touch with you as soon as possible.
Hello Sir,
I have a concern . the steps for cancelling the cloudbeds account it does not work . there is no icon that we can click.Its look like it was restricted in your end. Please kindly help us to cancelled our cloudbeds account in order not continously running the bill.Thank you
can I inactivate a property temporarily
Hello, Donna Wabrek,
We have created a new ticket on your behalf so that our Support Team can provide dedicated assistance with your request.
Hello
I want to speak to a sales person as we want to keep our subscription but we wantalso few clarifications and adjustments
Hello, George Astrometianos,
Our dedicated team will review your request and will contact you as soon as possible with more information to provide the assistance you need.
Regards!
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