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How to disconnect from Cloudbeds PMS


The connection between myallocator (channel manager by Cloudbeds) and can only be controlled through your extranet. Cloudbeds support team cannot disconnect the channel manager from on your behalf.

Until this process is completed by the property, will continue to allow the channel manager to control your property's rates and availability.

How to deactivate the connection

Myfrontdesk Instructions

Login to your Cloudbeds PMS account

  1. Click on Channels
  2. Next to channel, click on the green button Enabled
  3. Click on Disable Channel

Read the warning message carefully and click on 'Confirm'

Disabling the channel will stop rate and availability updates from the channel manager and new bookings will no longer be imported. This process does not stop rooms from being bookable on

Manage - Channels - - Google Chrome

Once you confirm, proceed with Instructions below Instructions

Login to your extranet

  1. Click on the Account icon in the top right-hand corner
  2. Choose Connectivity Provider from the drop-down
  3. Click on Disconnect

Follow the rest of the instructions and if you have further questions about extranet, please contact support team directly.

Classic Savannah Apartment on Harris at Bull · - Google Chrome
Classic Savannah Apartment on Harris at Bull · Connection active - Google Chrome
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