Cloudbeds Billing Portal - Payment Options for Your Account

This article covers a list of payment options you can use to pay your Cloudbeds Account. If you need to change your current payment method, follow the instructions in this article: Making changes to your Billing Account

We accept the following payment methods:

Credit Cards

We accept the following Credit Cards for payment:

  • American Express (except for ARS, BRL, COP and INR)
  • Visa
  • MasterCard
  • Diners Club (can only be charged in USD)
  • JCB (can only be charged in USD)
  • Discover (can only be charged in USD)
PayPal

We accept the following PayPal payment options:

  • Credit Cards
  • Bank Account Transfer
  • PayPal Smart Connect

Notes: 

1 - It is currently not possible to pay Cloudbeds via "PayPal Direct" using your PayPal balance.  Instead, you must set up one of the following options: Credit Card, Bank Transfer, or PayPal Smart Connect.

2 - Currently, PayPal doesn't accept all currencies.
You can check the Accepted Currencies here: PayPal Supported Currencies.

SEPA Direct Debit

A SEPA Direct Debit (SDD) is the standard across Europe for the collection of funds between a debtor (payer) and the creditor (payee). 

Supported Currency: Euro

Supported Countries:

  • European Union (local restrictions may apply)
  • United Kingdom (EUR (€) currency only)

Please visit the following article to setup this payment method: SEPA Direct Debit

ACH Direct Debit

An ACH is an electronic fund transfer made between banks and credit unions across what is called the Automated Clearing House network.

Supported Currency: USD

Supported Country: United States

Visit the following article to setup this payment method: Cloudbeds Billing Portal - ACH Direct Debit

Bank (Wire) Transfers

If a Bank Transfer payment is your only option, be aware that they are slow, expensive and can cause delays in updating your account.

Please take a moment to review all of our automatic payment options above that are fast and easy.

  • We highly recommend that you use an automatic payment method in our new Billing Portal
  • This is not recommended as it increases processing time and also most banks take fees out of your bank transfer.
  • We require a minimum of 3 months for bank transfer payments. We have quarterly, six, or yearly payment cycles available
  • All transactions for Cloudbeds PMS are deposited to the parent company Digital Arbitrage Inc. (formally MX2 Solutions Ltd.)

Important:

  • You must send the bank transfer at least 1 week prior to your expiration date.
  • Specify your invoice ID in the payment description when sending a transfer.

If you want to have the Wire Transfer Manual as a payment method on your account, please contact us and we will enable it for you.

To see BANK TRANSFER INFORMATION follow the steps below:

  1. Log in to your Cloudbeds PMS account and click on the user icon
  2. Select Billing Portal
  3. You will be re-directed to the Billing Portal. Click on Billing settings
  4. Scroll down to the Payment Method section to see payment information
Alternatively, you can click on the Wire transfer instruction button on the Invoices tab, and a pop-up message with payment information will appear.

Bank transfer information will only be available for you if you have chosen Bank Transfer as your payment method.

Once you complete the bank transfer, please send the payment receipt to our team. Without the receipt, we are not able to update your account accordingly and it might result in account expiration.

When the full amount has been received and verified by our partner, the funds will be added to your account.

A note about IBAN

It is common for many banks to use the IBAN format, but United States banks do not have IBAN accounts (you can confirm this here).

Even if your bank uses and requires an IBAN to receive or transfer funds, the IBAN is not required to transfer funds to our bank.

Please take this information to your local bank, which can assist you in performing the bank transfer without the IBAN.

PIX (Brazil only)
  • Pix is a payment method developed by the Central Bank of Brazil that enables transactions to occur in less than 10 seconds, 24 hours a day, 7 days a week – including weekends and holidays.
  • This payment method requires you to manually process the transaction through your bank app. There are no automatic transactions for this payment method.

Due to delays in the payment processor, there is a possibility that transactions may take up to 24 hours to be fully processed.

How to enable Pix

Follow the steps below in your Billing Portal:

  1. Billing settings
  2. Scroll down to the Payment method section and click to edit
  3. Select PIX
  4. Save

How to pay the invoice

Follow the steps below in your Billing Portal:

  1. Access the invoice that has been generated for your account
  2. Click Pay Now to generate a QR code
  3. Open your registered Pix app on your mobile phone and scan the code to pay.
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