In this article you can find the most frequently asked questions regarding Priceline/Agoda connection.
If you don't see the answer you're looking for here or in our resources, reach out to our support team.
Frequently Asked Questions
Priceline/Agoda supports:
- Cancelations (it means that when a reservation is canceled, your availability will be updated automatically) - Check this article for exceptions.
- Modifications
- Minimum length of stay
- Maximum length of stay
- Rate Plan Mapping
- Close Day (Stop Sell)
- Close days for arrival
- Close days for departure
- Credit Card Information
Property Collect is a payment type where guests pay the property when they arrive for check-in. This feature enables properties to select whether a booking can be pre-paid by Priceline/Agoda.com, or, if a booking can be paid by the guest at the property.
Property Collect benefits you by attracting more customers while also being easy to use and equipped with intelligent features.
Going forward, ensure that you check the payment condition when receiving bookings from Priceline/Agoda and also inform your front desk staff about Priceline/Agoda’s Property Collect program.
Per Priceline/Agoda:
"We will not return guest's contact details via the API or any other way since we are a merchant model that the guest pays Priceline/Agoda directly. We do not distribute the contact details to any third party - If the customer needs to be contacted, Priceline/Agoda's Customer Experience Group will assist the property to contact the guest."
Priceline/Agoda has two versions of extranet:
- Hotels (YCS)
- Priceline/Agoda Homes (Host Manage)
Priceline/Agoda uses the same API connection and database for both extranets, which means that the connection process on Cloudbeds PMS is the same for both.
Follow the instructions on how to connect to Priceline/Agoda.
The difference between these two products are:
- Priceline/Agoda Homes: Can have one room type, one rate plan, and one allotment only.
- Hotels (YCS): Can have multiple room types, multiple rate plans, and multiple allotments.
For your Information
Priceline/Agoda Homes Clustering (same as hotel) stands for multi-room/unit vacation rentals.
Example: You have 5 apartment units in the same building which are 2-bedroom apartments (= 2 units) and Studio apartment (= 3 units).
You decide to create a listing as 1 property with 2 room types which are 2-bedroom apartment and Studio apartment and have an allotment of 2 and 3 accordingly.
Single unit/room vacation rentals applies when you decide to create 5 individual listings based on the example above.
Please see below the matrix for each type.
| Number of Room Types | Number of Rate Plans | Allotment | Agoda Extranet | |
|---|---|---|---|---|
| Agoda Homes Single Unit | 1 | 1 | 1 | Host Manage |
| Agoda Homes Clustering (same as Hotel) | Multiple | Multiple |
Multiple |
YCS |
"Since Priceline/Agoda Homes can have only one room availability, the channel did not show the quantity in the Calendar on the extranet. Priceline/Agoda Homes extranet is designed for the individual host so all features will be simplified.
However, Channel Managers can send all the restrictions via API (e.g. min/max length of stay, close to arrival/departure, etc.) but these restrictions will not be displayed in the calendar.
How to send a request to connect to a channel manager?
Log in to your Priceline/Agoda Extranet and:
- Submit the request via Support > Help Center > Contact us
- Live Chat function (available 9.00 AM – 5.00 PM Bangkok time)
Once the connection is confirmed by Priceline/Agoda, please process the room mapping on Cloudbeds PMS. Follow instructions here: Connect Priceline/Agoda to Cloudbeds PMS.
When connecting Priceline/Agoda Homes to a Channel Manager:
- ALWAYS set Instant Booking while connecting to Cloudbeds Channel Manager
- Do not adjust prices on Priceline/Agoda's calendar
- Do not use the calendar sync function
- Additional fees should upload/update from the Priceline/Agoda side
- Advance notice (cut-off day) should set up from the Priceline/Agoda side.
Currently, Cloudbeds Channel Manager and Priceline/Agoda iCal connection is not compatible. Below you can see an example of an Priceline/Agoda iCal. Please note the warning message saying that the calendar URL is not supported.
Note that Priceline/Agoda Homes (described in the above section) and iCal connection (Calendar Based) are totally different.
No, the UPC (Unique Payment Card or virtual card) data under E-Pass is not sent to Cloudbeds. Priceline/Agoda requires the property to login to their extranet to obtain the UPC details.
For further information on Priceline/Agoda UPC payment method, please contact your Priceline/Agoda Account Manager.
- Cancelations received after the reservation check-out date will not update the status to Canceled in the Cloudbeds PMS.
- Reactivated bookings - meaning, a previously canceled booking that the channel amended back to the status "confirmed" - will not change status in Cloudbeds PMS.
- For either case, the property will need to manually adjust the reservation status.
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