Vrbo API FAQ and troubleshooting

Vrbo API supports:

• Close Days
• Closed to Arrival
• Closed to Departure
• Minimum length of stay
• Maximum length of stay
• Credit Cards
• Pet fee mapping
• Cancellations
• Booking Cutoffs
• Per Person Pricing
• Content Management

Vrbo API does not support:

• Advanced Channel Rates
• Last-Minute Booking

A Master Brand determines the country, language, and currency used for your Vrbo listing. Your listing content and currency must match the requirements of the Master Brand assigned to the property.

1. Language requirements: Provide listing content in the native language of the Master Brand site. For example, listings assigned to Abritel in France must provide content in French.
2. Currency requirements: Use the currency required by the Master Brand. The currency selected in Cloudbeds should match the currency established with Vrbo.

Use the Master Brand table below to confirm the required language and currency.

The image below shows the Vrbo Master Brand sites, site IDs, countries, languages, and supported currencies for reference.

Yes. Unlike a Vrbo iCal connection, the Vrbo API sends Vrbo the total number of available units for the Cloudbeds accommodation type.

Vrbo API supports Hotel Collect, not Channel Collect. If your property currently uses a Vrbo iCal connection with Channel Collect and is moving to the Vrbo API, change the payment-collection method so the property can process payments for Vrbo API reservations.

A Pending status means the Cloudbeds setup has reached the stage where Vrbo must complete its onboarding and review the connection on the Vrbo side.

After you complete the required Cloudbeds setup steps, Vrbo provides a Self-Service Onboarding link so you can complete the Vrbo onboarding form and any final steps required by your Vrbo Onboarding Manager.

You can configure a new Cloudbeds accommodation, or an existing accommodation that has not yet been configured for Vrbo, through the Accommodation Details step of the Vrbo (API) channel setup.

Follow Connect VRBO API for the complete setup, accommodation configuration, and onboarding workflow.

Use the regional Vrbo contact information below when you need assistance directly from Vrbo.

The message Some accommodations have sync errors is an overview notification. It means that at least one Vrbo accommodation requires attention.

Open Accommodation Details and locate the affected accommodation. Check the exact inline warning before making changes because different warnings have different resolutions.

The Vrbo channel setup overview shows which setup steps contain accommodations that need attention.

If an accommodation shows Your previously selected rate plan has been deleted. Go to the Rate Plan Mapping step to choose a valid one., the Cloudbeds rate plan previously mapped to that Vrbo listing is no longer available.

The affected listing cannot continue syncing rates correctly until a valid rate plan is mapped again.

1. Go to Distribution → Vrbo (API) → Rate Plan Mapping.
2. Locate the affected accommodation.
3. Open the rate-plan dropdown. The previous mapping should appear empty or unselected.
4. Select a valid rate plan. The Base Rate can be selected.
5. Click Save.
6. Confirm that the mapping is restored and the warning clears.

The warning This accommodation type requires attention. Please contact support for more information. is a general Vrbo sync error. The message itself does not identify the exact cause.

Try re-syncing the accommodation first:

1. Go to Distribution → Vrbo (API) → Accommodation Details.
2. Open the affected accommodation.
3. Click Save without changing any values.
4. Exit Accommodation Details.
5. Re-open Accommodation Details.
6. Confirm whether the Sync Error cleared.

If the warning clears, no additional troubleshooting is required.

Cloudbeds Support may need to confirm whether the remaining issue must be resolved with Vrbo.

The message Some accommodations are missing a rate plan mapping means that at least one Vrbo accommodation does not currently have a valid rate plan selected.

Open Rate Plan Mapping, locate the affected accommodation, select a valid rate plan, and click Save. If the warning was caused by a previously deleted rate plan, follow the same remapping process described above.

Canceling or modifying a Vrbo API reservation is not always immediate. When a reservation is canceled in Cloudbeds PMS, it may take up to 24 hours for the updated status to appear on Vrbo.

If a Vrbo API reservation is modified in Cloudbeds PMS, revised stay dates can update on Vrbo, but a payment already processed by Vrbo does not automatically change. The property is responsible for any required payment adjustment or refund.

Vrbo may send properties email notifications about listing or account issues. These emails can provide additional information about items that require attention on the Vrbo side.

Cloudbeds may also display Vrbo sync warnings directly in the channel setup. If Cloudbeds shows a Sync Error, check the exact warning shown for the affected accommodation and use the Vrbo listing sync and rate-plan mapping guidance in this article.

If the issue described in the email is specific to the Vrbo account or Vrbo-side onboarding, use the regional contact information under How can I contact Vrbo?.