VRBO API FAQ

VRBO API supports:

• • Close Days
  • Closed to Arrival
  • Closed to Departure
  • Minimum length of stay
  • Maximum length of stay
  • Credit Cards
  • Cancelations
  • Booking Cutoffs
  • Per Person Pricing
  • Content Management

VRBO API does not support:

• • Advanced Channel Rates
  • Last-Minute Booking

A "Master Brand" determines the country, language, and currency in which you will be advertised. When setting up your integration, it's essential to adhere to the requirements of your primary ("master") brand site.

1. Language Requirements:
   Your listing content must be provided in the native language of your master brand site. For example, if your master brand is Abritel (France), you must provide content in French.
2. Currency Requirements:
   Your master brand's currency will be used for all booking transactions.
   When you set your currency with your Vrbo Account Manager, ensure it is the same.

Here's a list of all Vrbo master brands:

Ensure that your listings meet these requirements to avoid integration issues and optimize your reach across Vrbo’s network of sites.

Here's the phone and website information for each region:

• • US: +1-877-239-2592 http://help.vrbo.com/contact
  • DE: +49-69380789474 http://hilfe.fewo-direkt.de/contact
  • UK: +44-800-032-5708 http://help.homeaway.co.uk/contact
  • FR: +33-4-13-68-10-44 http://aide.abritel.fr/contact
  • ES: +34-911-238-313 https://www.vrbo.com/eses/ayuda/contact
  • IT: +39-0680335200 https://www.vrbo.com/it-it/aiuto/contact
  • PT: +351-213-665-077 https://www.vrbo.com/pt-pt/ajuda/contact
  • AU: +1-800-422-276 (9 am – 4 pm) https://www.vrbo.com/en-au/help pm-support@homeaway.com.au
  • NZ: +64 -99-097-879 (11 am – 6 pm) https://www.vrbo.com/en-nz/help pm-support@homeaway.co.nz

Yes. Unlike VRBO iCal, once your listing is synced to Cloudbeds via API, our system will send VRBO the total number of rooms you have available per accommodation type.

Vrbo API is required to complete the onboarding process first and review the connection on their side.

Once you complete the setup steps and the channel status becomes Pending, you will receive a self-service form via email. The email includes a Self-Service Onboarding link, which is required to complete the Vrbo Self-Service Onboarding form and finish the final setup steps with your Vrbo Onboarding Manager.

The process of canceling or modifying a reservation is not immediate. When a user cancels a reservation on Cloudbeds PMS, it may take up to 24 hours for the status to reflect on the Vrbo platform.

Additionally, if a reservation made through the VRBO API is modified within the Cloudbeds PMS system, while the revised stay dates will reflect on the VRBO side, any payment processed by VRBO for the reservation remains unchanged. Consequently, any adjustments or refunds required must be handled directly by the property.

Vrbo, unlike any other connection, does not send us error information via API. Instead, they use emails. Those reports are the property's main way to know if there are any errors/issues with their listings.

You can reach out to your Vrbo regional contact listed here to talk about the value they should be getting from these emails and if the cadence can be reduced.

You must keep in mind that Vrbo API only supports hotel payment collection. If your property uses a Vrbo iCal connection + Channel payment collect and wants to move to the Vrbo API, you should change the payment collect type. Vrbo iCal can be Channel Collect, but Vrbo API cannot—you must move to Hotel Collect and process the payments if you opt for the API connection.

You need to configure the Cloudbeds accommodation using the Accommodation Details step. This can be either an existing accommodation that has not yet been set up for the Vrbo API connection or a newly added Cloudbeds accommodation.

1. From your Account, click on Settings and go to Distribution 
2. On the Discover tab, go to VRBO (API) and click on Manage

3. Go to Accommodation Details and click View/Edit

4. Configure the desired accommodation and Save