Messages may fail on occasion, here are some common errors that we see or experience.
Background
Every message in Whistle for Cloudbeds has a delivery status report. Most of your messages will be Delivered, but on occasion, an SMS will fail to send and provide you with an Error message.
Common Errors
| Error Type | Description |
|---|---|
| Unknown error | The recipient's carrier has returned a generic error message. |
| Unknown destination handset | The recipient carrier is reporting the To number is unknown, or no longer in service. |
| Unreachable destination handset | The recipient carrier is reporting the 'To' number is unreachable - the device is likely powered down, out of the service area, or may not accept your messages. |
| Carrier Violation | The recipient's carrier is filtering out your messages for delivery. |
| Message blocked | Your message has been blocked from reaching the recipient by the carrier. |
| Landline or unreachable carrier | The recipient's number is a landline phone, or the recipient carrier can't be reached. |
| 1300: "SMS is disabled" | The property's SMS is disabled. Head to the Messaging Services section to complete SMS Registration. |
Reach out to our support if you need assistance with the error encountered.
Comments
May I ask what a "14 - io exception" is? The link associated with that specific alert brought me to this page. Thank you.
Hello, Alrightmaaan213!
Thank you so much for posting about this error.
We have already forwarded your report to the corresponding team for review and will contact you as soon as possible with more information. Based on this feedback, we will update this article as well.
Kind regards!
Can you clarify T21703 - Failed to Send.?
Hello, Lucille Hayward!
We have already escalated your inquiry to the corresponding team for investigation; thank you so much for asking about it. The team will contact you as soon as they receive more details.
We will also update this article to reflect the information.
Regards!
Buenas noches, lo tenemos todoos problemas con expedia
¡Hola Rosana Mayol!
Gracias por contactarnos y por suministrarnos la información de lugar. Hemos transferido su solicitud a nuestro equipo de Soporte para que puedan brindarle asistencia que necesita en la brevedad posible.
¡Un saludo!
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