1. Cloudbeds
  2. Cloudbeds Guest Experience
  3. Cloudbeds Guest Experience Configuration Hub
  4. Cloudbeds Guest Experience Company Settings Page and User Settings

Create and Use Message Templates in Cloudbeds Guest Experience

Lorena Pamplona
Updated

In Cloudbeds Guest Experience, you can create message Templates that will be saved and available for all users to use as quick responses. They save time and simplify inbox management. Learn how to manage your templates below.

Create Templates

  1. Access the Company Settings page.

    Company Settings icon

  2. Go to the Templates section.
  3. All templates created will be listed under the Company and User tabs.
  4. Click Add Template.

    Add Template button

  5. Add the Template Title.
  6. Set the template type as Company Template.
  7. Write the Template Message.
  8. Save Template.

Template creation example

Edit and Remove Templates

Next to each created template, click the edit icon Edit template icon to edit or delete it.

Edit or delete template example

Send a Template in a Message

In Cloudbeds Guest Experience, every message field includes the option to add a template while typing.

  1. Click the template button Template icon
  2. Select the Surveys tab.
  3. Choose the template you want to add from your Survey Templates list.

Add template to message example

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Comments

3 comments
Date Votes
  • Avatar
    Lucille HAyward

    Is there anyway to add html templates rather than text please?

    1
  • Avatar
    Juss Reyes

    Hello, Lucille HAyward,

    We have created a new ticket for you so that our Support Team can offer assistance with this request. 

    Regards!

    1
  • Avatar
    Nataliya Khula

    I'd also love to know how we can create HTML templates!

    0

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