Whistle for Cloudbeds can integrate with your RemoteLock account to automatically send access pin codes to guests.
This integration will sync with your RemoteLock account to create access pin codes in the guest profile and create or revoke access pin code access to your guests. Additionally, you can schedule automated messages to automatically send access pin codes to your guest.
Whistle does not override the check-in and check-out times unless the pin is manually created within the Guest Chat, and a different time is selected.
The time settings in Remotelock have 2 levels: the account-level time (fallback) and the device-level time (primary).
Table of Contents
Setup
- Go to the Company
page
- Click on the Integrations tab
- Scroll down to the Digital Keys section, and select Enable for RemoteLock, and click View Settings
- Click to
Device Mapping
Reservation Room names may differ from your Lock/Device names. Use the Device to Door Name Mapping settings to assign Room Names to the Lock/Device.
After connecting Whistle for Cloudbeds to RemoteLock,
- Click to edit
the settings.
- Enter the Reservation Room Name used in Whistle for Cloudbeds for each Lock/Device. Multiple text values can be used.
- Click to confirm
You can use the last four digits of the Guest's phone number as the pin code. If no phone number is provided, a random pin is generated.
Create Access Codes
- Access an open message
- Expand the Digital Key section in the guest profile
- Click Create Access Code
- Select guest room number under Door
- Select the Start/End Date and Time of guest access
- Click Confirm
Send Access Code
Through a chat
- Click the Arrow next to the digital key to send
- A templated message will appear in your message box with code details to edit as needed, click Send
Through the Guest App
If you have the Guest App feature, you can enable the integration to RemoteLock in the Guest App Home Page settings.
Once you generate an access code, your guest will have access to it on their home page through the Digital Keys button:
Revoke Access Code
- Click the red Trashcan
next to the digital key to remove
- Confirm action to revoke key code
Automate Access Pin Codes
If you plan on sending multiple automated messages with the remote lock variable, allow at least 1 minute between automated messages that contain the remote lock variable.
Automating access using Whistle Automated Messages performs the following:
- A random access pin is generated
- The access is created based on Room name on the Reservation
- The access is set for the reservation dates of stay and the access times are based on your RemoteLock account.
If a guest’s dates of stay are updated after a code was generated, Whistle automatically updates the existing code to support the new dates of stay.
Create an Automated Message with RemoteLock Pin Variable
- Go to the Automation tab inside Whistle, and create an automated message. Check the following article to learn more: Whistle Automated Messages - How to Manage
- Type your message and include variable -> reservation -> RemoteLock Pin
- Click Create
Recommended Message Text
To unlock your door for room {{room_number}}, enter the access code: {{remotelock_pin}} followed by the "#" key. To lock the door, press the "*" key twice.
Frequently Asked Questions
No, Whistle for Cloudbeds will automatically create a new access code for the guest using their Reservation Arrival/Departure dates and the default Guest start/end times.
- Create an Automated Message using the Reservation Room Changed recipient type
- Set the Automation Type to RemoteLock Update Access Pin. This will update their access pin to allow access to the new room.
No, we are currently working on an Automation to support this.
- Create an Automated Message in Whistle using the Reservation Checked Out recipient type.
- Set the Automation Type to RemoteLock Revoke Access Pin. This will revoke their access on Check Out.
This should be able to be fixed with the Common Door settings in RemoteLock. Click here to learn more.
RemoteLock supports the following:
- acs_door, lock
- thermostat
- power_plug
- zwave_lock
- schlage_home_lock
- acs_elevator
- acs_elevator_floor,
- connector_lock
- igloo_lock
- resort_lock
RemoteLock Troubleshooting
Error Reasons
If any error is presented directly from RemoteLock while issuing pins, you can find the diagnosed error coming from them under the message sent to the guest, as in the examples below:
Device not found:
Access PIN error:
Authorization error:
Contact RemoteLock support with this information to request troubleshooting assistance.
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