Cloudbeds Guest Experience Integration - RemoteLock Connection Guide

Lorena Pamplona

Updated November 13, 2025 17:22

Cloudbeds Guest Experience can integrate with your RemoteLock account to automatically send access pin codes to guests.

This integration will sync with your RemoteLock account to create access pin codes in the guest profile and create or revoke access pin code access to your guests. Additionally, you can schedule automated messages to automatically send access pin codes to your guest.

Cloudbeds Guest Experience does not override the check-in and check-out times unless the pin is manually created within the Guest Chat, and a different time is selected.

The time settings in Remotelock have 2 levels: the account-level time (fallback) and the device-level time (primary).

Setup

Go to the Company page
Click on the Integrations tab
Scroll down to the Digital Keys section, and select Enable for RemoteLock, and click View Settings

Click to

Device Mapping

Reservation Room names may differ from your Lock/Device names. Use the Device to Door Name Mapping settings to assign Room Names to the Lock/Device.

After connecting Cloudbeds Guest Experience to RemoteLock,

Click to edit the settings.
Enter the Reservation Room Name used in Cloudbeds Guest Experience for each Lock/Device. Multiple text values can be used.
Click to confirm

You can use the last four digits of the Guest's phone number as the pin code. If no phone number is provided, a random pin is generated.

Create Access Codes

Access an open message
Expand the Digital Key section in the guest profile
Click Create Access Code
Select guest room number under Door
Select the Start/End Date and Time of guest access
Click Confirm

Send Access Code

Through a chat

Click the Arrow next to the digital key to send
A templated message will appear in your message box with code details to edit as needed, click Send

Through the Guest App

If you have the Guest App feature, you can enable the integration to RemoteLock in the Guest App Home Page settings.

Once you generate an access code, your guest will have access to it on their home page through the Digital Keys button:

Revoke Access Code

Click the red Trashcan next to the digital key to remove
Confirm action to revoke key code

Automate Access Pin Codes

If you plan on sending multiple automated messages with the remote lock variable, allow at least 1 minute between automated messages that contain the remote lock variable.

Automating access using Cloudbeds Guest Experience Automated Messages performs the following:

A random access pin is generated
The access is created based on Room name on the Reservation
The access is set for the reservation dates of stay and the access times are based on your RemoteLock account.

If a guest’s dates of stay are updated after a code was generated, Cloudbeds Guest Experience automatically updates the existing code to support the new dates of stay.

Create an Automated Message with RemoteLock Pin Variable

Go to the Automation tab inside Cloudbeds Guest Experience, and create an automated message. Check the following article to learn more: Cloudbeds Guest Experience Automated Messages - How to Manage
Type your message and include variable → reservation → RemoteLock Pin
Click Create

Recommended Message Text

To unlock your door for room {{room_number}}, enter the access code: {{remotelock_pin}} followed by the "#" key. To lock the door, press the "*" key twice.

Frequently Asked Questions

Do I need to create the access pin in RemoteLock when using an Automated Message?

No, Cloudbeds Guest Experience will automatically create a new access code for the guest using their Reservation Arrival/Departure dates and the default Guest start/end times.

If a Guests changes rooms, will their access pin work still?

Create an Automated Message using the Reservation Room Changed recipient type
Set the Automation Type to RemoteLock Update Access Pin. This will update their access pin to allow access to the new room.

If a Guest extends their stay, will the access pin be updated?

Yes, if a guest's reservation dates/room changes, Cloudbeds will auto-update the doorcode on the backend. The PIN doesn't change, and it should work for the new dates/room.

If a Guest checks out early, will their access be revoked?

Create an Automated Message in Cloudbeds Guest Experience using the Reservation Checked Out recipient type.
Set the Automation Type to RemoteLock Revoke Access Pin. This will revoke their access on Check Out.

When sending codes to RemoteLock it is only sending to the Room and not common doors, how can I fix this?

This should be able to be fixed with the Common Door settings in RemoteLock. Click here to learn more.

What are the supported locks?

RemoteLock supports the following:

acs_door, lock
thermostat
power_plug
zwave_lock
schlage_home_lock
acs_elevator
acs_elevator_floor,
connector_lock
igloo_lock
resort_lock
TT Lock

RemoteLock Troubleshooting

Error Reasons

If any error is presented directly from RemoteLock while issuing pins, you can find the diagnosed error coming from them under the message sent to the guest, as in the examples below:

Error Examples

Device not found:

Access PIN error:

Authorization error:

Contact RemoteLock support with this information to request troubleshooting assistance.