This feature requires Engagement Plus package.
Access Tickets
- Go to the Tickets tab inside Whistle
- Click the Open folder
- Select Ticket you wish to open
- Click Start at the top right of the side bar or underneath ticket status
- Click Complete at the top right of the side bar or underneath ticket status, or
- Click Cancel at the top right of the side bar
Ticket Chat
- Select Comments tab within the ticket
- Type Message
- Click Send
Frequently Asked Questions
How can I revert a ticket status that was accidentally changed from Start to Complete?
In My Tickets page,
- Select the ticket you want to revert and click on it to open details
The ticket details will open in a side window:
- Click to edit the Assignee
- Select No Assignee
- The status will go back to Start
