Tickets allows users to create, dispatch, and track tickets for the property including:
- Tasks - Requests/Work Order
- Checklists - Admin Created Checkmark To Do List
- Inspections - Admin Created Daily Review (Pass, Inspect, Fail)
This feature requires Engagement Plus package.
Step 1 - Create Rooms
Click on the following link to learn How to Create, Edit or Delete Rooms and Room Groups to Send Tickets
Step 2 - Set User Departments
Make sure all users have their assigned department in the Company. User section to get notified when their department receives a ticket. Click here for more information on departments.
Step 3 - Create Checklists
Click here to learn how to create checklists
Step 4 - Create Inspections
Click on the following link to learn How to Create Inspections
Step 5 - Edit Task Types and Create Escalations
Click here to learn more about task types and escalations
Step 6 - Create/Schedule Tickets
Check the following article to learn How to Create/Schedule Tickets
View Analytics / Export Reports
Click on the following link to learn How to View and Export Tickets Analytics
