Cloudbeds believes every lodging business is unique. We offer tools for all sizes and budgets to help you establish and grow your business. Reach out to our dedicated team for more information on each available package. Not yet a Cloudbeds customer? Access our Pricing Guide and schedule a demo.
Manage and use Tickets
On the Tickets page, you will find the following tabs:
My Tickets
- Search for tickets as you prefer
- Create a new ticket
- Check the upcoming tickets details
- Complete or cancel a ticket
Open
- Check all the open tickets in the view
- Click to open the ticket details
- Click to start the ticket
-
Click to
when finished
Completed
Completed tasks will be listed on this page.
- You can filter your tickets to search.
- You can always click to
it.
- You can also set the ticket back to no assignee on the
tab, and the status will be changed to Start again.
Scheduled
The scheduled tickets will be listed on this page.
- You can filter your tickets to search
- You can access the ticket to start or cancel by clicking on it.
Use the Ticket Chat
Each ticket will also have a chat available for communication. To use the Ticket Chat:
- Go to the Comments tab within the ticket
- Type your message
- Click to send
Use Tickets Log Sheets
Ticket Log Sheets allow you to keep track of requests or guest outreach. You can export those sheets for your front desk operations or any other relevant need.
Access the Tickets Logs on the Tickets page, where you can:
- Update columns
- Add entries
- Filter by each date
- Export the log sheet for .csv file.
Comments
Please sign in to leave a comment.