Cloudbeds Billing Portal - Frequently Asked Questions

1. Can I do a bank transfer?

Yes, although it is not the recommended option. Please check out Setting up payment options for your Cloudbeds account

2. Can I send a check?

The annual payment will be due 12 months from your current invoice date. This could be immediately when entering your credit card information, or if you have already paid for a period of time, it will extend 12 months from that date.

4. When do I get billed if my recurring plan is annual?

With annual payments, you will be billed immediately after you enter your billing information.

5. What happens if I change my recurring plan while I still have an outstanding invoice?

You must pay the outstanding invoice first. Once your payment information is added, the system will charge the outstanding invoice (if any) and the new monthly/annual invoice. Your next payment date will be updated to reflect both invoice payments.

Example:

• Let's say today is January 5, 2017.
• You have an outstanding monthly invoice that was generated on January 1 for January.
• If you change the payment period from monthly to annual payment, the following will occur:
  1. Your card will be charged immediately for the January 1 invoice.
  2. Your card will be charged immediately for the annual invoice.
  3. Your next payment date will be forwarded to 13 months, changing it to February 1, 2018.

6. What if I changed my currency selection and I want to revert?

The currency setting can only be changed once - it cannot be changed again. If you need help, please reach out to our support team at support@cloudbeds.com

7. What if my desired currency is not shown?

Currently, we only support the currencies listed in this article's 'Default Currency Designation' section. You must select one of these currencies.

8. How do you determine the exchange between my old and new currency?

We receive updated exchange rates on a daily basis from https://openexchangerates.org.

When you choose to change your currency, the exchange rate is automatically calculated from today's exchange rate.