Guest experience and communication platforms help hotels and other hospitality businesses improve the experience of their guests and increase customer satisfaction. With their platforms, hotels can easily communicate with guests, providing them with important information, such as arrival and departure details, and answering any questions they may have. Their platforms also allows hotels to gather feedback from guests and track their preferences, helping hotels to personalize the experience of each guest. Additionally, these platforms include features that help hotels improve the overall guest experience, such as the ability to schedule and manage service requests, and to provide guests with access to amenities and services. Overall, they help hotels provide a better experience for their guests and increase customer satisfaction.
| App Name | Status | Guides / Contact | Short Description |
|
Oaky |
Live |
Sign up Integration guide Support |
Oaky pulls availability, guest and reservation information from Cloudbeds so that you can send upsell and room upgrade emails to your guests. If 2-way sync is enabled Okay will post items and charges into Cloudbeds folio with the correct room type and price. Region: Worldwide |
| UpsellGuru |
Live |
Sign up Integration guide support@upsellguru.com |
UpsellGuru gets future reservations from Cloudbeds and sends preconfigured upsell campaigns. Guests can bid for the upgrade. UpsellGuru changes the room type and price in Cloudbeds. It also syncs the items from Cloudbeds and if they are bought by the guest it will post them back into Cloudbeds folio. Region: Worldwide |
| Upsell App by The Percentage Company |
Live |
Sign up Guide Support |
The Percentage App pulls items from Cloudbeds and maps them in the Percentage app, custom items are also possible. These items are then listed on the property website, ready for upsell. Confirmation email is sent to the guest and items posted back to Cloudbeds folio. Region: Worldwide |
| Akia |
Live |
Sign up Integration guide help@akia.ai |
Akia pulls reservation and guest info from Cloudbeds for the purpose of pre-arrival and in-house guest communication as well as upsell items and upgrade rooms. Payments of any outstanding balance in the reservation can be processed by Akia and recorded in the reservation folio. Akia is a chatbot, upsell, and guest messaging tool primarily working with SMS and other messaging services. Region: North America |
| Civitfun |
Live |
Sign up Integration guide support@civitfun.com |
App posts guest info, scanned documents, signed contracts into myfrontdesk reservation. If guest buys items or services, app posts items and transactions into myfrontdesk folio. See walkthrough here. Region: Europe & LATAM |
| Duve |
Live |
Sign up Integration guide Support |
Duve gets reservation data from myfrontdesk and can update guest details and post documents to the reservation, including contracts and e-signature. Room type can be upgraded on Duve (instant, bid or with approval), synced with myfrontdesk. The Upsell functionality allows to post items and charges as well as pre-paid items into Cloudbeds folio. Region: Worldwide |
| AdriaScan | Live |
Sign up Integration guide enquiries@adria-scan.com |
Hardware ID scanning system which automatically populates scanned data (Text fields and document images) into the Cloudbeds PMS guest profile using a direct interface. It can update existing guest profiles, or create new main or additional guests when the document is scanned. See the walkthrough video here. Region: Worldwide |
| IDScan.net | Live |
Integration guide info@IDScan.net |
IDscan.net hardware scans the IDs and auto-populates guest details in Cloudbeds PMS reservations. Region: Worldwide |
| Chekin | Live |
Sign up Integration guide support@chekin.com |
Chekin pulls reservation data and offers pre-check-in functionality by updating guest details back to Cloudbeds. When connecting the app a new Chekin account needs to be created. Region: Worldwide |
| Authohost | Live |
Sign up Integration guide support@autohost.ai |
Autohost collects booking data with the purpose of scanning guest data and use their risk algorithm to determine different risk factors, preventing all types of fraud. See a walkthrough video here. Region: Worldwide |
| Experience Hotel |
Live |
Sign up Integration guide support@experience-hotel.com or call +33 9 67 39 34 07 |
Experience Hotel pulls reservation data in for the purpose of sending emails to guests and can post guest info into Cloudbeds PMS. Region: Worldwide |
| GuestTouch | Live | Integration guide customersucccess@guesttouch.com |
GuestTouch delivers surveys to guests and also auto-collects fresh reviews to get a pulse on all reviews across different sites like Google, Booking.com, TripAdvisor, and more. With the guest communication feature, customers can connect to guests at all stages of their journey with SMS and WhatsApp. Region: Worldwide |
| GuestTalk | Live |
Sign up Integration guide support@guesttalk.co.uk |
GuestTalk pulls guest and reservation info form Cloudbeds in order to send out SMS and email communication to guests. Note that the Cell phone field should have an international format number. Region: Europe, North America, Australia |
| Hijiffy | Pilot |
Sign up Integration guide support@hijiffy.com |
Hijiffy pulls guest and reservation information for the purpose of pre-arrival and in-house communication via Whatsapp, SMS and email. Hijiffy also has a chat bot booking assistant that pulls availability and rates, allowing guests to make real-time search and reservations via the booking engine. Region: Worldwide |
| GuestHub | Live | Sign up Integration guide Support |
GuestHub pulls reservation info from Cloudbeds in order to send guest communication, schedule tasks and requests. Region: Worldwide |
| Hostellers | Live |
Sign up Integration guide hostellers.app@gmail.com |
Hostellers can send guests pre-check-in links and post guest details into Cloudbeds PMS reservations.Guests can see their stay details in Hostellers apps. See walkthrough here. Hostellers also has a "Receptionist app" that scans guest's documents, captures signatures and posts to Cloudbeds PMS reservation. See video here. Region: Worldwide |
Trevo |
Live |
Sign up Integration guide support@gtriip.com |
Trevo allows guests to digitally check in with a selfie, and check out via web using smartphones. The platform can also issue guests with a digital key to access the room, bypassing the reception. As part of the check-in process, ID/passports are scanned and the details are updated in existing guest profiles or new profiles automatically created in Cloudbeds PMS. As part of the check-out process, any outstanding payments are taken and recorded in the reservation folio. |
Vikey |
Live | Sign up contact: info@vikey.it Integration guide supporto@vikey.it |
Vikey pulls rooms and reservations and updates main and secondary guest details including passport details and contact details updated on Vikey's platform. The temporary door access code is sent via email for keyless entry and is visible to the guest under Vikey's Check-in portal. Cloudbeds room status is changed to in-house once the door access code is used. Access Vikey Door locks information here. |
