Marketplace - Guest Experience and Communication Apps

Guest experience and communication platforms help hotels and other hospitality businesses improve the experience of their guests and increase customer satisfaction. With their platforms, hotels can easily communicate with guests, providing them with important information, such as arrival and departure details, and answering any questions they may have. Their platforms also allows hotels to gather feedback from guests and track their preferences, helping hotels to personalize the experience of each guest. Additionally, these platforms include features that help hotels improve the overall guest experience, such as the ability to schedule and manage service requests, and to provide guests with access to amenities and services. Overall, they help hotels provide a better experience for their guests and increase customer satisfaction.

App Name Status Guides / Contact Short Description
Oaky
Live Sign up
Integration guide
Support
Oaky pulls availability, guest and reservation information from Cloudbeds so that you can send upsell and room upgrade emails to your guests. If 2-way sync is enabled Okay will post items and charges into Cloudbeds folio with the correct room type and price.
Region: Worldwide
UpsellGuru
Live Sign up
Integration guide
support@upsellguru.com
UpsellGuru gets future reservations from Cloudbeds and sends preconfigured upsell campaigns. Guests can bid for the upgrade. UpsellGuru changes the room type and price in Cloudbeds. It also syncs the items from Cloudbeds and if they are bought by the guest it will post them back into Cloudbeds folio.
Region: Worldwide
Upsell App by The Percentage Company
Live Sign up
Guide
Support
The Percentage App pulls items from Cloudbeds and maps them in the Percentage app, custom items are also possible. These items are then listed on the property website, ready for upsell. Confirmation email is sent to the guest and items posted back to Cloudbeds folio.
Region: Worldwide
Akia
Live
Sign up
Integration guide
help@akia.ai
Akia pulls reservation and guest info from Cloudbeds for the purpose of pre-arrival and in-house guest communication as well as upsell items and upgrade rooms. Payments of any outstanding balance in the reservation can be processed by Akia and recorded in the reservation folio. Akia is a chatbot, upsell, and guest messaging tool primarily working with SMS and other messaging services.
Region: North America
Civitfun
Live Sign up
Integration guide
support@civitfun.com

Civitfun adds the guest's information, scanned documents and signed contracts to the reservation on the Cloudbeds PMS. If the guest purchases additional products or services, they are added to the reservation folio automatically. See commercial walkthrough here.

Region: Worldwide

Duve
Live Sign up
Integration guide
Support

Duve gets reservation data from myfrontdesk and can update guest details and post documents to the reservation, including contracts and e-signature. Room type can be upgraded on Duve (instant, bid or with approval), synced with myfrontdesk. The Upsell functionality allows to post items and charges as well as pre-paid items into Cloudbeds folio.

Region: Worldwide
AdriaScan Live Sign up
Integration guide
enquiries@adria-scan.com 
Hardware
ID scanning system which automatically populates scanned data (Text fields and document images) into the Cloudbeds PMS guest profile using a direct interface. It can update existing guest profiles, or create new main or additional guests when the document is scanned. See the walkthrough video here.
Region: Worldwide
IDScan.net Live Integration guide
info@IDScan.net 
IDscan.net hardware scans the IDs and auto-populates guest details in Cloudbeds PMS reservations.
Region: Worldwide
Chekin  Live Sign up
Integration guide
support@chekin.com
Chekin pulls reservation data and offers pre-check-in functionality by updating guest details back to Cloudbeds. When connecting the app a new Chekin account needs to be created.
Region: Worldwide
Authohost Live Sign up
Integration guide
support@autohost.ai
Autohost collects booking data with the purpose of scanning guest data and use their risk algorithm to determine different risk factors, preventing all types of fraud. See a walkthrough video here.
Region: Worldwide
Experience Hotel
Live Sign up
Integration guide
support@experience-hotel.com or call +33 9 67 39 34 07
Experience Hotel pulls reservation data in for the purpose of sending emails to guests and can post guest info into Cloudbeds PMS.
Region: Worldwide
GuestTouch Live Integration guide
customersucccess@guesttouch.com
GuestTouch delivers surveys to guests and also auto-collects fresh reviews to get a pulse on all reviews across different sites like Google, Booking.com, TripAdvisor, and more. With the guest communication feature, customers can connect to guests at all stages of their journey with SMS and WhatsApp.
Region: Worldwide
GuestTalk Live Sign up
Integration guide
support@guesttalk.co.uk
GuestTalk pulls guest and reservation info form Cloudbeds in order to send out SMS and email communication to guests. Note that the Cell phone field should have an international format number.
Region: Europe, North America, Australia
Hijiffy Live
Sign up
Integration guide
support@hijiffy.com
Hijiffy pulls guest and reservation information for the purpose of pre-arrival and in-house communication via Whatsapp, SMS and email. Hijiffy also has a chat bot booking assistant that pulls availability and rates, allowing guests to make real-time search and reservations via the booking engine.
Region: Worldwide
GuestHub Live Sign up
Integration guide
Support

GuestHub pulls reservation info from Cloudbeds in order to send guest communication, schedule tasks and requests.
Region: Worldwide
Hostellers Live Sign up
Integration guide
hostellers.app@gmail.com
Hostellers can send guests pre-check-in links and post guest details into Cloudbeds PMS reservations.Guests can see their stay details in Hostellers apps. See walkthrough here.
Hostellers also has a "Receptionist app" that scans guest's documents, captures signatures and posts to Cloudbeds PMS reservation. See video here.
Region: Worldwide

Trevo

Live Sign up
Integration guide
support@gtriip.com

Trevo allows guests to digitally check in with a selfie, and check out via web using smartphones. The platform can also issue guests with a digital key to access the room, bypassing the reception. As part of the check-in process, ID/passports are scanned and the details are updated in existing guest profiles or new profiles automatically created in Cloudbeds PMS. As part of the check-out process, any outstanding payments are taken and recorded in the reservation folio.
Region: Singapore, Macau, Australia, South Korea, Vietnam, Indonesia and Thailand. 

Vikey

Live Sign up contact: info@vikey.it
Integration guide
supporto@vikey.it

Vikey pulls rooms and reservations and updates main and secondary guest details including passport details and contact details updated on Vikey's platform. The temporary door access code is sent via email for keyless entry and is visible to the guest under Vikey's Check-in portal. Cloudbeds room status is changed to in-house once the door access code is used. Access Vikey Door locks information here.
Region: Europe

Visito AI
Live
Sign up
Integration guide
ps@visitoai.com

Visito AI pulls guest and reservation information for the purpose of pre-arrival communication via Whatsapp or Instagram. Visito AI can also reply to availability and rates queries and directs the guest to complete the reservation in Booking Engine.

This partner also requests the Estimated Time of Arrival (ETA) from the guests and updates it in the reservation in Cloudbeds.

Region: Mexico and Colombia



Sponteous
Live
Sign up
Integration guide
Support

Sponteous is seamlessly integrated with Cloudbeds through a 2-way connectivity. With our Cloudbeds integration you have access to all our advanced functionalities : 

  • Your PMS is automatically updated when a bid is accepted or a product is added to a reservation.

  • Your offers can be accepted automatically.

  • Custom reservation notes can be included, which will seamlessly integrate into Cloudbeds once a bid is accepted.

  • You can offer products using relative dynamic pricing based on your price set in Cloudbeds.

  • Guests can bid for a room upgrade and the corresponding bid amount is added to the folio, the new room is also updated.

Region: Worldwide
Metasphere Technologies
Live
Sign up
Integration guide
Support
Metasphere's Self Check-In Hub and Hotel CRM streamline guest experiences with automated check-in/out, real-time insights, and loyalty programs. A comprehensive management system frees up staff time to focus on better service.
Region: Worldwide
Hotefy by Orderlina
Live
Sign up
Integration guide
Support
Hotefy is a web-based hotel app that helps hoteliers improve the guest experience, increase revenue, and reduce operational costs. Hotefy is a fully customizable app integrated with Cloudbeds.
Automated Pre-arrival and on-property upselling from Cloudbeds Reservations
Create an amazing check-in experience. Collect IDs in Cloudbeds and prep the room
Customizable app in your brand sitting behind your website
Intuitive & user-friendly for both guests & staff. Wow guests, reduce admin for staff
Region: Worldwide
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