- Guest experience and communication platforms help hotels and other hospitality businesses improve their guests' experience and increase customer satisfaction.
- With their platforms, hotels can easily communicate with guests, providing them with important information, such as arrival and departure details, and answering any questions they may have.
- Their platforms also allow hotels to gather feedback from guests and track their preferences, helping them personalize each guest's experience.
- Additionally, these platforms include features that help hotels improve the overall guest experience, such as scheduling and managing service requests and providing guests with access to amenities and services. Overall, they help hotels provide a better experience for their guests and increase customer satisfaction.
| App Name | Status | Guides / Contact | Short Description |
| AdriaScan | Live |
Hardware ID scanning system which automatically populates scanned data (Text fields and document images) into the Cloudbeds PMS guest profile using a direct interface. It can update existing guest profiles, or create new main or additional guests when the document is scanned. See the walkthrough video here. Region: Worldwide |
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| Akia | Live |
Akia pulls reservation and guest info from Cloudbeds for the purpose of pre-arrival and in-house guest communication as well as upsell items and upgrade rooms. Payments of any outstanding balance in the reservation can be processed by Akia and recorded in the reservation folio. Akia is a chatbot, upsell, and guest messaging tool primarily working with SMS and other messaging services. Region: North America |
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| Autohost | Live |
Autohost collects booking data with the purpose of scanning guest data and use their risk algorithm to determine different risk factors, preventing all types of fraud. See a walkthrough video here. Region: Worldwide |
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| Chekin | Live |
Chekin pulls reservation data and offers pre-check-in functionality by updating guest details back to Cloudbeds. When connecting the app, a new Chekin account needs to be created. Region: Worldwide |
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| Civitfun | Live |
Civitfun adds the guest's information, scanned documents, and signed contracts to the reservation on the Cloudbeds PMS. If the guest purchases additional products or services, they are added to the reservation folio automatically. See the commercial walkthrough here. Region: Worldwide |
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| Duve | Live |
Duve gets reservation data from myfrontdesk and can update guest details and post documents to the reservation, including contracts and e-signature. Room type can be upgraded on Duve (instant, bid, or with approval), synced with myfrontdesk. The Upsell functionality allows the posting of items and charges as well as pre-paid items into Cloudbeds folio. Region: Worldwide |
|
| Experience Hotel | Live |
Support or call +33 9 67 39 34 07 |
Experience Hotel pulls reservation data in for the purpose of sending emails to guests and can post guest info into Cloudbeds PMS. Region: Worldwide |
| GuestHub | Live |
GuestHub pulls reservation info from Cloudbeds in order to send guest communication and schedule tasks and requests. Region: Worldwide |
|
| GuestTalk | Live |
GuestTalk pulls guest and reservation info form Cloudbeds in order to send out SMS and email communication to guests. Note that the Cell phone field should have an international format number. Region: Europe, North America, Australia |
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| GuestTouch | Live |
GuestTouch delivers surveys to guests and also auto-collects fresh reviews to get a pulse on all reviews across different sites like Google, Booking.com, TripAdvisor, and more. With the guest communication feature, customers can connect to guests at all stages of their journey with SMS and WhatsApp. Region: Worldwide |
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| HelloShift | Live |
Reservation data is automatically synced into HelloShift. Hotel guests receive pre-arrival, in-stay and post-departure routine messages and use their favorite messaging apps to connect with the hotel. The app pulls room status and guest notes from Cloudbeds PMS. As housekeepers clean rooms, the room status and any housekeeping notes are synced back. When apps connect for the first time, a new HelloShift account is automatically generated. HelloShift supports connecting Cloudbeds group accounts. Region: Worldwide |
|
| Hijiffy | Live |
Hijiffy pulls guest and reservation information for the purpose of pre-arrival and in-house communication via Whatsapp, SMS and email. Hijiffy also has a chat bot booking assistant that pulls availability and rates, allowing guests to make real-time search and reservations via the booking engine. Region: Worldwide |
|
| Hostellers | Live |
Hostellers can send guests pre-check-in links and post guest details into Cloudbeds PMS reservations.Guests can see their stay details in Hostellers apps. See walkthrough here. Hostellers also has a "Receptionist app" that scans guest's documents, captures signatures and posts to Cloudbeds PMS reservation. See video here. Region: Worldwide |
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| Hotefy by Orderlina | Live |
Hotefy is a web-based hotel app that helps hoteliers improve the guest experience, increase revenue, and reduce operational costs. Hotefy is a fully customizable app integrated with Cloudbeds.
Region: Worldwide
|
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| IDScan.net | Live |
IDscan.net hardware scans the IDs and auto-populates guest details in Cloudbeds PMS reservations. Region: Worldwide |
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| Intelity | Live |
INTELITY is seamlessly integrated with Cloudbeds through a 2-way connectivity.
Region: Worldwide |
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| Oaky | Live |
Oaky pulls availability, guest and reservation information from Cloudbeds so that you can send upsell and room upgrade emails to your guests. If 2-way sync is enabled Okay will post items and charges into Cloudbeds folio with the correct room type and price. Region: Worldwide |
|
| Planniac | Live |
Planniac takes reservation information from Cloudbeds PMS to manage guest tours, transport, and activities. The itinerary of any booked activity is synced as a reservation note, and any charges due are sent to the reservation folio or House Accounts. Any changes in the itinerary are synced with the reservation note, and transactions can be voided in the folio or the House Accounts. The Planniac Housekeeping module pulls room status and ETAs from Cloudbeds, which assigns rooms to Housekeepers and updates the housekeeping status (clean/dirty) and the DND preference. Region: Worldwide |
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| Sponteous | Live |
Sponteous is seamlessly integrated with Cloudbeds through a 2-way connectivity. With our Cloudbeds integration, you have access to all our advanced functionalities:
Region: Worldwide |
|
| Superhog | Live |
Superhog pulls room types, room numbers, and reservations. They send a link to guests to make the guest screening, which involves authenticating guests' details in real-time across multiple authoritative databases and ID verification, knowing the true identity of a guest with ID verification and biometric screening technology. Once the guest completes the steps provided in the link, Superhog will send details to the reservation in Cloudbeds via custom fields. They will also inform you of the screening's status (not started, in process, approved, denied, etc.). Region: Worldwide |
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|
Trevo |
Live |
Trevo allows guests to digitally check in with a selfie, and check out via web using smartphones. The platform can also issue guests with a digital key to access the room, bypassing the reception. As part of the check-in process, ID/passports are scanned and the details are updated in existing guest profiles or new profiles automatically created in Cloudbeds PMS. As part of the check-out process, any outstanding payments are taken and recorded in the reservation folio. Region: Singapore, Macau, Australia, South Korea, Vietnam, Indonesia and Thailand. |
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| Upsell App by The Percentage Company | Live |
The Percentage App pulls items from Cloudbeds and maps them in the Percentage app; custom items are also possible. These items are then listed on the property website, ready for upsell. A confirmation email is sent to the guest, and items are posted back to the Cloudbeds folio. Region: Worldwide |
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| UpsellGuru | Live |
UpsellGuru gets future reservations from Cloudbeds and sends preconfigured upsell campaigns. Guests can bid for the upgrade. UpsellGuru changes the room type and price in Cloudbeds. It also syncs the items from Cloudbeds, and if they are bought by the guest, it will post them back into Cloudbeds folio. Region: Worldwide |
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|
Vikey |
Live |
Vikey pulls rooms and reservations and updates main and secondary guest details including passport details and contact details updated on Vikey's platform. The temporary door access code is sent via email for keyless entry and is visible to the guest under Vikey's Check-in portal. Cloudbeds room status is changed to in-house once the door access code is used. Access Vikey Door locks information here. Region: Europe |
|
| Visito AI | Live |
Visito AI pulls guest and reservation information for the purpose of pre-arrival communication via Whatsapp or Instagram. Visito AI can also reply to availability and rates queries and directs the guest to complete the reservation in Booking Engine. This partner also requests the Estimated Time of Arrival (ETA) from the guests and updates it in the reservation in Cloudbeds. Region: Mexico and Colombia |
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