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- Guest experience and communication platforms help hotels and other hospitality businesses improve their guests' experience and increase customer satisfaction.
- With their platforms, hotels can easily communicate with guests, providing them with important information, such as arrival and departure details, and answering any questions they may have.
- Their platforms also allow hotels to gather feedback from guests and track their preferences, helping them personalize each guest's experience.
- Additionally, these platforms include features that help hotels improve the overall guest experience, such as scheduling and managing service requests and providing guests with access to amenities and services. Overall, they help hotels provide a better experience for their guests and increase customer satisfaction.
Cloudbeds provides a variety of integrations, but it also has its own web-based Guest Portal. This portal gives guests a simple, link-based way to access their reservation details and property information without needing to download an app. Think of it as a lightweight, browser-based app designed to enhance the guest experience before and during their stay.
| App Name | Status | Guides / Contact | Description | Supports Cloudbeds group account connections? |
365id |
Live |
365id simplifies ID verification by scanning and authenticating identity documents in seconds. Verified data is securely sent to Cloudbeds PMS, improving check-in efficiency, enhancing security, and ensuring compliance with local regulations. Region: Worldwide |
- |
|
AdriaScan |
Live |
Hardware ID scanning system, which automatically populates scanned data (Text fields and document images) into the Cloudbeds PMS guest profile using a direct interface. It can update existing guest profiles, or create new main or additional guests when the document is scanned. See the walkthrough video here. Region:Â Worldwide |
- |
|
Akia |
Live |
Akia pulls reservation and guest info from Cloudbeds for the purpose of pre-arrival and in-house guest communication as well as upsell items and upgrade rooms. Payments of any outstanding balance in the reservation can be processed by Akia and recorded in the reservation folio. Akia is a chatbot, upsell, and guest messaging tool primarily working with SMS and other messaging services. Region: North America |
 Yes. |
|
ALTERING by StayAltered |
Live |
Account creation via this page or email for questions |
ALTERING by StayAltered helps properties transform data into profiles and grow guest revenue by personalizing how they welcome, recognize, and reward their guests. It includes a Welcome Guest App and a Recognize Host App. Region: Worldwide |
- |
AskFlow |
Live |
AskFlow gathers guest details from Cloudbeds to send messages to guests via WhatsApp with pre-populated templates. Region: Worldwide |
- |
|
Autohost |
Live |
Autohost collects booking data with the purpose of scanning guest data and use their risk algorithm to determine different risk factors, preventing all types of fraud. See a walkthrough video here. Region:Â Worldwide |
 Yes. |
|
Canary |
Live |
Canary Technologies is an app that helps hotels streamline the online check-in process. It pulls the guest details and reservations and sends an email to start the online check-in process, where you can upsell. Canary can collect guest details and update the information in Cloudbeds. Region:Â Worldwide |
- |
|
Charge Automation |
Live |
Charge Automation pulls reservations from Cloudbeds to offer an online check-in where guests can pay for the stay, pre-authorize their credit card, upsell, or upgrade. The status of the reservation will be updated in Cloudbeds if a guest checks in with this app. It also offers a Guest Portal for guests to have a guidebook or chat with the hotel. Region:Â Worldwide |
- |
|
Chekin |
Live |
Chekin pulls reservation data and offers pre-check-in functionality by updating guest details back to Cloudbeds. When connecting the app, a new Chekin account needs to be created. Region: Worldwide |
 Yes. |
|
Conversana |
Live |
Conversana is messaging chat that enables guests to get a quote and send it to the booking engine to book accommodation. If the guest is in-house, can upsell or place a room service order. This app also offers some marketing features like sending custom messages to guests before, during, and after check-in. Region: Worldwide |
- |
|
Civitfun |
Live |
Civitfun adds the guest's information, scanned documents, and signed contracts to the reservation on the Cloudbeds PMS. If the guest purchases additional products or services, they are added to the reservation folio automatically. See the commercial walkthrough here. Region: Worldwide |
 Yes. |
|
Conduit |
Live |
Conduit collects reservations from Cloudbeds to respond to questions via chat, SMS, email, website, and/or phone call via AI. They also offer a direct integration with Airbnb to assist guests directly from the OTA. Region: Worldwide |
- |
|
D3X AI |
Live |
D3x is a chatbot that enables properties to provide a reservation experience for guests pulling the latest ARI (availability, rates, and inventory) when inquired by guests and redirecting them to book directly in the Cloudbeds Booking Engine. This app can also fetch reservation data from Cloudbeds about existing customers by phone number to automate guest journeys with personalized messages. Region: Worldwide |
- |
|
Delta Informatica |
Live |
Delta Tecnologias de Informacion is an ID scanning system, which automatically populates scanned data, both text fields and document images into the Cloudbeds PMS guest profile. It can update existing guest profiles or add additional guest details when a document is scanned. Region: South America, Europe |
- |
|
Duve |
Live |
Duve gets reservation data from Cloudbeds PMS and can update guest details and post documents to the reservation, including contracts and e-signature. Room type can be upgraded on Duve (instant, bid, or with approval), synced with Cloudbeds PMS. The Upsell functionality allows the posting of items and charges as well as pre-paid items into Cloudbeds folio. Region:Â Worldwide |
 Yes. |
|
ePlusTech |
Live |
ePlusTech app allows the Front Desk to scan guests ID’s and passports to update details back to Cloudbeds, additional details including telephone, email, guest Tax number and signature can also be updated. ePlusTech also offers police report submission in Portugal and collects reservations from Cloudbeds to send to SEF (Serviço de Estrangeiros e Fronteiras). Region: Worldwide |
- | |
Experience Hotel |
Live |
Support or call +33 9 67 39 34 07 |
Experience Hotel pulls reservation data in for the purpose of sending emails to guests and can post guest info into Cloudbeds PMS. Region:Â Worldwide |
- |
FifthKeys |
New |
It’s a revolutionary AI-powered hotel solution that perfectly combines intelligent real-time upselling with natural, empathetic AI concierge. Integrates with existing PMS/POS systems including Cloudbeds in under 15 minutes, analyzing guest preferences to automatically suggest compelling offers, solving staffing shortages while boosting revenue by 15-25%. Region: Worldwide |
- | |
Findbulous |
Live |
It empowers guests with the convenience of seamless self-check-in using their mobile phones. Guests receive a message via email or WhatsApp to initiate the self-check-in process. As part of the process, guest details can be updated or new guests can be added to the reservation, including Passport/ID details. Payments for the whole stay or deposits are also processed and recorded in the reservation folio, and key cards are dispensed during check-in. Findbulous will also complete the room assignment if the reservation rooms are not assigned. Region:Â Worldwide |
- | |
GuestHub |
Live |
GuestHub pulls reservation info from Cloudbeds in order to send guest communication and schedule tasks and requests. Region: Worldwide |
- | |
GuestTouch |
Live |
GuestTouch delivers surveys to guests and also auto-collects fresh reviews to get a pulse on all reviews across different sites like Google, Booking.com, TripAdvisor, and more. With the guest communication feature, customers can connect to guests at all stages of their journey with SMS and WhatsApp. Region: Worldwide |
- | |
HelloShift |
Live |
Reservation data is automatically synced into HelloShift. Hotel guests receive pre-arrival, in-stay and post-departure routine messages and use their favorite messaging apps to connect with the hotel. The app pulls room status and guest notes from Cloudbeds PMS. As housekeepers clean rooms, the room status and any housekeeping notes are synced back. When apps connect for the first time, a new HelloShift account is automatically generated. Region: Worldwide |
 Yes. |
|
Hijiffy |
Live |
Hijiffy pulls guest and reservation information for the purpose of pre-arrival and in-house communication via Whatsapp, SMS and email. Hijiffy also has a chat bot booking assistant that pulls availability and rates, allowing guests to make real-time search and reservations via the booking engine. Region: Worldwide |
 Yes. |
|
Hotefy by Orderlina |
Live |
Hotefy is a web-based hotel app that helps hoteliers improve the guest experience, increase revenue, and reduce operational costs. Hotefy is a fully customizable app integrated with Cloudbeds.
Region: Worldwide
|
- |
|
Hoteza |
Live |
Hoteza retrieves reservation and guest details from Cloudbeds and offers pre-check-in functionality by updating guest details back to Cloudbeds. It includes upsell functionality for items and services. Hoteza can process pre-payments that are recorded in the Cloudbeds reservation folio, and it also offers express check-out updates to Cloudbeds.
Region: Worldwide
|
- |
|
HandiGo |
Live |
IDscan.net hardware scans the IDs and auto-populates guest details in Cloudbeds PMS reservations. Region: Worldwide |
- | |
IDScan.net |
Live |
IDscan.net hardware scans the IDs and auto-populates guest details in Cloudbeds PMS reservations. Region: Worldwide |
- | |
Intelity |
Live |
INTELITY is seamlessly integrated with Cloudbeds through a 2-way connectivity.
Region: Worldwide |
- | |
Journeytok |
New |
Journeytok retrieves reservation data and offers pre-check-in functionality by updating existing and new guest details back to Cloudbeds. In addition, any collected payment during pre-check-in is recorded in the Cloudbeds folio. Region: Worldwide |
- | |
Kai |
Live |
It provides a Guest Experience Platform enabling hotels to automate end-to-end guest engagement. It pulls reservation and guest info from Cloudbeds for pre-arrival, in-house, and post-stay guest communication. KAI also supports online pre-check-in. Guests can update their details and add additional guests within the maximum reservation occupancy. The guest details, including passport/ID details, are updated in the guest profile in Cloudbeds, and the passport/ID scan is posted as a reservation document. Region: Worldwide |
- | |
| Live |
Oaky pulls availability, guest and reservation information from Cloudbeds so that you can send upsell and room upgrade emails to your guests. If 2-way sync is enabled Okay will post items and charges into Cloudbeds folio with the correct room type and price. Region: Worldwide |
- | ||
Orana Software |
Live |
Orana pulls rooms and reservations details. They will create guidebooks customized for each guest where you can have details of the room you booked, pics of the hotel, information about the hotel, local restaurants, bars, the weather, useful phone numbers, local attractions, and many other local details. These guides can be sent as a link to the guest either by Cloudbeds or the Orana Software app since they have a communication and chat module. Region: Worldwide |
- | |
Planniac |
Live |
Planniac takes reservation information from Cloudbeds PMS to manage guest tours, transport, and activities. The itinerary of any booked activity is synced as a reservation note, and any charges due are sent to the reservation folio or House Accounts. Any changes in the itinerary are synced with the reservation note, and transactions can be voided in the folio or the House Accounts. The integration also automatically creates a 'Planniac reference ID' custom field. This field can be used to automate sending the guest a link to their Planniac itinerary, pre-registration form or upsell site. Region:Â Worldwide |
- | |
Runnr.ai |
Live |
Runnr.ai retrieves guest and stay information from Cloudbeds. This data is used to send messages and determine the timing of those messages during the guest journey. Runnr.ai communicates via Booking.com, WhatsApp, and a dedicated Webchat. Region:Â Worldwide |
- | |
Sponteous |
Live |
Sponteous is seamlessly integrated with Cloudbeds through a 2-way connectivity. With our Cloudbeds integration, you have access to all our advanced functionalities:
Region:Â Worldwide |
- |
|
Tyme Global |
Live |
Tyme Global offers a live agent to whom guests can interact via AI to see prices, availability, and book or cancel reservations. Guests can hire services and post them in the reservation, like movies, phone calls, laundry, etc. Region:Â Worldwide |
- |
|
TouchStay |
Live |
TouchStay retrieves guest details for the purpose of sending welcome emails/guides with guidelines to follow when checking in at the property, the guest guide link is posted back to the corresponding reservation folio. Region:Â Worldwide |
- |
|
Truvi (formerly Superhog) |
Live |
Superhog pulls room types, room numbers, and reservations. They send a link to guests to make the guest screening, which involves authenticating guests' details in real-time across multiple authoritative databases and ID verification, knowing the true identity of a guest with ID verification and biometric screening technology. Once the guest completes the steps provided in the link, Superhog will send details to the reservation in Cloudbeds via custom fields. They will also inform you of the screening's status (not started, in process, approved, denied, etc.). Region: Worldwide |
 Yes. |
|
Upsell App by The Percentage Company |
Live |
The Percentage App pulls items from Cloudbeds and maps them in the Percentage app; custom items are also possible. These items are then listed on the property website, ready for upsell. A confirmation email is sent to the guest, and items are posted back to the Cloudbeds folio. Region: Worldwide |
- | |
UpsellGuru |
Live |
UpsellGuru gets future reservations from Cloudbeds and sends preconfigured upsell campaigns. Guests can bid for the upgrade. UpsellGuru changes the room type and price in Cloudbeds. It also syncs the items from Cloudbeds, and if they are bought by the guest, it will post them back into Cloudbeds folio. Region: Worldwide |
- | |
Vikey |
Live |
Vikey pulls rooms and reservations and updates main and secondary guest details including passport details and contact details updated on Vikey's platform. The temporary door access code is sent via email for keyless entry and is visible to the guest under Vikey's Check-in portal. Cloudbeds room status is changed to in-house once the door access code is used. Access Vikey Door locks information here. Region: Europe |
- | |
Visito AI |
Live | Visito AI pulls guest and reservation information for the purpose of pre-arrival communication via Whatsapp or Instagram. Visito AI can also reply to availability and rates queries and directs the guest to complete the reservation in Booking Engine. This partner also requests the Estimated Time of Arrival (ETA) from the guests and updates it in the reservation in Cloudbeds. Visito can also issue a payment link when the guest tries to create a reservation via their chatbot. Upon successful payment, the reservation is created in Cloudbeds automatically, and the payment is recorded in the reservation folio. Region: Mexico and Colombia |
 Yes. |
|
WeSpeak |
Live | WeSpeak is an AI agent that chats with guests via WhatsApp. It pulls prices and availability from Cloudbeds. If the guest wants to book, WeSpeak will redirect the guest to a customized booking engine to finalize the reservation process, and the reservation will be created and posted in Cloudbeds. It can read Cloudbeds reservations to provide details to guest about their existing bookings. Region: Spain and Latin America |
- |
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