| Purpose | Find, review, and understand Cloudbeds Payments Monthly Statements, including how payout timing affects statement figures. |
| Best for | Owners, Managers/General Managers, and Admins who review Cloudbeds Payments activity for accounting or reconciliation. |
| Use this when | You need a monthly statement, want to review its totals, or need to understand why a statement or amount does not appear for a specific month. |
| Requirements | Access to Monthly Statements. By default, the Property Owner role has access. Additional users need access configured through Roles and Privileges. |
| Expected result | You can locate an available statement and understand how its figures relate to payouts and payment timing. |
| Limitations | The previous month's statement becomes available on the 8th. If no payouts were made during a month, no Monthly Statement is generated for that month. |
Introduction
Cloudbeds Payments Monthly Statements provide a monthly view of payment activity, including sales, refunds, chargebacks, fees, and payout-related amounts. They can be used for accounting and reconciliation after the statement period closes.
The statement figures are tied to payouts, so the month in which a payment was processed does not always match the month in which it appears in payout-related statement figures. This article explains where to find Monthly Statements, what the report shows, and how payout timing affects the figures.
Table of contents
View and use Monthly Statements
Go to Menu > Payments
> Reports. The Statements view shows summary metrics, statement history, and filters for reviewing available monthly statements.
The numbered areas in the image correspond to the summary metrics, statement history, and filtering options described below.
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Summary metrics:
- Gross Sales Count: The total number of sales transactions processed.
- Refunds Count: The total number of refunds processed.
- Total net amount: The overall net amount processed after refunds, chargebacks, and fees for the selected period (e.g., $255,836.42).
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Statement history table: The table lists each finalized monthly statement and shows:
- Statement Month (e.g., August 2026).
- Gross Sales Count and Gross Sales Total.
- Refunds Count and Refunds Total.
- Net Amount (the final amount for that statement period).
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Filtering and actions:
- Use the year dropdown and the Select... dropdown to filter statement history by year and month.
- Select Apply to use the selected filters, or Reset to clear them.
- Use the ellipsis menu (⋮) on the right of a statement row to print or export that month's statement.
Use these values to review transaction volume, sales, refunds, and net amounts for each available statement period in Cloudbeds Payments.
How Monthly Statement figures are compiled
The figures used to compile the Monthly Statement are the amounts paid out during the one-month statement period.
No payouts for a month: If no payouts were made during a month, a Monthly Statement is not generated for that month. Check the Payout Report for the same period to confirm whether any payouts were made.
A payout at the beginning of the month may include payments processed at the end of the previous month. Likewise, payments processed near the end of the statement period but paid out later will appear in payout-related figures for the following month's Monthly Statement.
Because of this timing, the Monthly Statement may not match the Payment Processing Report for the same calendar month. In rare cases, a payout can include transactions processed in an earlier period.
If you have questions about a Monthly Statement after reviewing the related payouts, contact cbpayments@cloudbeds.com.
Related articles
Now that you know where Monthly Statements appear and how payout timing affects them, use these resources to interpret statement sections and reconcile Cloudbeds Payments activity with payouts and bank deposits:
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