Cloudbeds Payments - Monthly Statements

Mariia Korostashevych

Updated February 05, 2025 18:20

The monthly statement lists all credit card transactions submitted to your merchant account, including payments, refunds, chargebacks, and fees charged to merchants using Cloudbeds Payments.
The previous month's statements will be available on the 8th of every month.
By default, the Property Owner has access to Monthly Statements. The Property Owner inside Roles can access the additional users. Learn more: Roles and Privileges
If you have any questions about your monthly statement, contact cbpayments@cloudbeds.com.

How to access

Click Menu
Classic Reports
Click Payments Reports
Select Monthly Statements

Report details

Summary: The total number of payments from all future payouts
Total Submitted Count (YTD): The total payments submitted for the year to date.
Total Refunded Count (YTD): Sum of the whole count of refunds submitted year to date.
Total Net Amount (YTD): Total payments minus refunds year to date.
Filter the statements by year or month.
Click Apply

The table displays:

4. Created: Date the statement was created. Click the icon to sort the order.
5. Description: Statement description.
6. Submitted: Submitted payments count.
7. Submitted amount: Submitted payment amount.
8. Refunds: Submitted refunds count.
9. Refund amount: Submitted refund amount.
10. Net amount: Payments minus (-) refunds.
11. Click the Gear icon to:

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How the figures are compiled

The figures used to compile the Monthly Statement are the amounts paid out during the one-month statement period.

The payout at the beginning of the month may include some payments processed at the end of the previous month. Likewise, some payments processed at the end of the period and not paid out in the same month will appear on the following month's Monthly Statement.

Because of this, you may see a discrepancy when comparing the monthly statement with the payment processing report. The payout might include the transactions from previous months and, in theory, very rarely transactions from any past date.