Transitioning from Classic Payment Reports to the Payment Portal

We're excited to announce a significant step in improving your financial reporting experience. Following the launch of the Payment Portal, we will be moving the Classic Reports – Payments section to the Payment Portal, ensuring all properties benefit from our most modern, efficient, and compliant reporting tools.

This transition is all about providing you with enhanced visibility, streamlined processes, and a unified platform, while allowing us to reduce maintenance on older systems.

  • Better Tools: Access to the latest financial reporting tools offering improved reliability, automation, and deeper insights.
  • Simplicity: We're making our product ecosystem simpler and easier to navigate by focusing reporting in Payment Portal and Cloudbeds Insights.
  • Performance: Reducing our reliance on legacy systems leads to better overall performance and stability.

How it looks

You'll see a banner appear at the top of your Classic Payments reports. This banner is there to notify you of the upcoming change and provide a direct link to your new reporting home:

  • For Cloudbeds Payment Users: The link will take you to the equivalent report within the new and improved Payment Portal.
  • For Non-Cloudbeds Payment Users: You'll be redirected to the dedicated Cloudbeds Insights Payments section.

Once the transition is complete, you will be automatically redirected to your new reporting hub:

  • Cloudbeds Payment Users: Payment Portal Overview Page
  • Non-Cloudbeds Payment Users: Cloudbeds Insights Payments Dashboard

To ensure a seamless shift, we strongly encourage you to start exploring Payment Portal and Cloudbeds Insights now, well ahead of the full migration in early 2026.


 

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