This article explains how to install Facebook Messenger on your Cloudbeds Booking Engine.
Overview
The Facebook Messenger drives conversations with your guests from within your Booking Engine page.
Use this feature to:
- Increase bookings
- Connect with your guests
- Answer questions
- Offer support and more information about your property and services.
Add Facebook Messenger to your Booking Engine
Messages sent through the messenger, will be received on the Facebook end, not in Cloudbeds PMS.
Step 2 - Copy and paste your Booking Engine link
- In your Cloudbeds account, go to the Settings page, and click on the Booking Engine
- Copy your Booking Engine link
- Go back to your Facebook page, and paste your Cloudbeds Booking Engine link previously copied
- Save and Continue
- Copy the generated code
- Click Next
Note: The code will only be generated if the option Standard Facebook/Meta Messenger setup method is selected for the Chat Plugin.
- Click to finish the setup
Step 3 - Insert your Facebook Code Snippet on Cloudbeds PMS
- Go back to the Booking Engine page in your Settings
- Go to the Custom Meta Tags section to insert the code
- Save
Troubleshooting
Messenger Script Block
Problem:
The accommodation images are not clickable and cannot be enlarged.
Solution:
To fix the previously described issue and trigger the accommodation image gallery correctly in the Booking Engine, follow the instructions below:
- Go to the Custom Text section of the Booking Engine page
-
Add this line:
window.addEventListener("load",function() {
above this line of code:window.fbAsyncInit = function() {
-
Add this line:
});
above this tag:</script>
- Save your changes
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