Add Facebook Messenger to your Booking Engine

This article explains how to install Facebook Messenger on your Cloudbeds Booking Engine.

Overview

The Facebook Messenger drives conversations with your guests from within your Booking Engine page.

Use this feature to:

  • Increase bookings
  • Connect with your guests
  • Answer questions
  • Offer support and more information about your property and services.

Add Facebook Messenger to your Booking Engine

Messages sent through the messenger, will be received on the Facebook end, not in Cloudbeds PMS.

Step 1 - Set up your Facebook Chat Plugin
  1. Go to the Pages section on your Facebook account
Google Keep - Google Chrome
  1. Select the Facebook Fan Page that belongs to your property
  2. In the Manage Page menu, click on Inbox
  1. Click on Chat Plugin
  2. Click on Set Up to get your messenger plugin code.
  1. Select the language for your chat plugin
  2. Save and Continue
Step 3 - Insert your Facebook Code Snippet on Cloudbeds PMS
  1. Go back to the Booking Engine page in your Settings
  2. Go to the Custom Meta Tags section to insert the code
  3. Save

Troubleshooting

Messenger Script Block


Problem:
The accommodation images are not clickable and cannot be enlarged.

Solution:
To fix the previously described issue and trigger the accommodation image gallery correctly in the Booking Engine, follow the instructions below:

  1. Go to the Custom Text section of the Booking Engine page
  2. Add this line: window.addEventListener("load",function() { above this line of code: window.fbAsyncInit = function() {
  3. Add this line: }); above this tag: </script>
  4. Save your changes
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