Add Facebook Messenger to your Booking Engine

This article explains how to install Facebook Messenger on your Cloudbeds Booking Engine.

Overview

The Facebook Messenger drives conversations with your guests from within your Booking Engine page.

Use this feature to:

  • Increase bookings
  • Connect with your guests
  • Answer questions
  • Offer support and more information about your property and services.

Add Facebook Messenger to your Booking Engine

 Messages sent through the messenger, will be received on the Facebook end, not in Cloudbeds PMS.

Step 1 - Set up your Facebook Chat Plugin

  1. Go to the Pages section on your Facebook account

Facebook pages section

  1. Select the Facebook Fan Page that belongs to your property
  2. In the Manage Page menu, click on Inbox

Facebook inbox button in manage page menu

  1. Click on Chat Plugin
  2. Click on Set Up to get your messenger plugin code.

Facebook chat plugin setup button

  1. Select the language for your chat plugin
  2. Save and Continue

Facebook chat plugin language selection

Step 2 - Copy and paste your Booking Engine link

  1. In your Cloudbeds account, go to the Settings page, and click on the Booking Engine
  2. Copy your Booking Engine link

Cloudbeds booking engine link

  1. Go back to your Facebook page, and paste your Cloudbeds Booking Engine link previously copied
  2. Save and Continue

Pasting booking engine link in Facebook setup

  1. Copy the generated code
  2. Click Next

 Note: The code will only be generated if the option Standard Facebook/Meta Messenger setup method is selected for the Chat Plugin.

Copying generated code from Facebook

  1. Click to finish the setup

Finish Facebook setup button

Step 3 - Insert your Facebook Code Snippet on Cloudbeds PMS

  1. Go back to the Booking Engine page in your Settings
  2. Go to the Custom Meta Tags section to insert the code
  3. Save

Custom Meta Tags section in Cloudbeds PMS

Step 4 - Booking Engine preview

Booking engine preview with Facebook messenger

Troubleshooting

Messenger Script Block

Problem:
The accommodation images are not clickable and cannot be enlarged.

Solution:
To fix the previously described issue and trigger the accommodation image gallery correctly in the Booking Engine, follow the instructions below:

  1. Go to the Custom Text section of the Booking Engine page
  2. Add this line: window.addEventListener("load",function() { above this line of code: window.fbAsyncInit = function() {
  3. Add this line: }); above this tag: </script>
  4. Save your changes

Adding code to messenger script

Adding closing tag to messenger script

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