Google Hotel Search - Error Messages

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If your property has been enabled on Google Hotel Search, but you are seeing a channel error on Cloudbeds Distribution page that is affecting the connectivity, check the following troubleshooting to manage these errors.

Before checking the following solutions, make sure that you have already reviewed our Troubleshooting Checklist if you are experiencing issues with Google Hotel Search: Google Hotel Search - Troubleshooting Checklist

Possible Error Messages

Google was unable to match your Cloudbeds property with a property listing on Google Maps (NOT_MATCHED)

This error means that your property cannot be matched with any Google My Business profile.

In order to fix this error, make sure that:

  • Your Cloudbeds property address, phone number, postal code correspond with ones on your Google My Business Profile.
  • Your property type category is a lodging-type business (e.g. a hotel, hostel, B&B, etc.) and not something else like a restaurant or store.
This property was not found on Google Maps (MISSING)

This error means that your property cannot be matched with any Google My Business profile or the Google My Business Profile was not created for your property yet.

In order to fix this error, make sure that:

  • Your Google My Business Profile was created and claimed
  • Your Cloudbeds property address, phone number, postal code correspond with the ones on your Google My Business Profile.
  • Your property type category is a lodging-type business (e.g. a hotel, hostel, B&B, etc.) and not something else like a restaurant or store.
Multiple properties with the same address are trying to match to a single listing profile on Google My Business (MAP_OVERLAP)

This error means that multiple properties with the same address are trying to match to a single listing profile on Google My Business. Please ensure that only one Google listing exists for each property you wish to distribute on Google.

Google matches one Cloudbeds property to one Google My Business Profile and the property details must be unique.

In order to fix this error, you need to make sure that:

  • Your property doesn't have more than 1 property with the same location details
  • Property's location details are correct and they do not correspond with some other business
  • Your Cloudbeds property address, phone number, postal code correspond with ones on Google My Business

After fixing any of the above errors, Google might take up to 2 weeks to complete the matching process.

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