Brazil Police Report (FNRH) - Everything you need to know

Overview

In late 2025, the Brazilian Ministry of Tourism announced a new mandatory digital guest reporting system called Ficha Nacional de Registro de Hóspedes (FNRH).

What is the FNRH Digital?

The National Guest Registration System (SNRHos), developed by the Ministry of Tourism in partnership with Serpro, replaces the traditional paper-based FNRH.

This digital platform streamlines guest registration and reporting, offering:

• Check-in, and check-out functionality, making the process faster and more efficient for both properties and guests.
• Electronic submission of mandatory guest information, as required by Law No. 11.771/2008 and Decree No. 7.381/2010.
• Secure data handling by the federal government to better identify traveler profiles, monitor hotel occupancy rates, and produce more accurate tourism statistics to support national policy development.

What the Law Requires

• Guest information must be sent to the government at check-in, check-out, and whenever guest details are updated.
• Cloudbeds will automatically sync this information with FNRH - no manual submission will be needed from the property.
• In case of a sync failure (e.g. invalid data or connectivity issue), Cloudbeds will provide a tool to review and resubmit the data.

What Customers Must Do

1. Register your establishment: Sign up on the official FNRH / SNRHos portal.
2. Obtain API Credentials: You will need to retrieve an API User (Usuário) and API Key (Chave) from the government portal to allow Cloudbeds to transmit data securely.
3. Gather Staff CPFs: The FNRH system requires the individual CPF (Cadastro de Pessoas Físicas) of the staff member performing each check-in. You will need to map these CPFs to your Cloudbeds users within the app settings.