Airbnb API - Frequently Asked Questions

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In this article you can find the most frequently asked questions regarding Airbnb API connection. If you want to connect this channel to your Cloudbeds PMS account, check the Airbnb Connection Guide.

If you don't see the answer you're looking for here or anywhere else in our resources, reach out to our support team.

Frequently Asked Questions

All of my rooms are already connected to the iCal connection. When can I switch to the new API connection?

You can switch immediately. Visit this article to switch the connection: How to Connect Airbnb API to Cloudbeds PMS.

If you have any questions, reach out to our support team.

How many photos can we upload to Airbnb?

You can upload as many photos as you like.

Which Channel Connection Features are supported?
Feature Supported?
Automatic synchronization of your rates and availability Yes
Automatic adjustment for cancellations
Sending Minimum Length of Stay
Sending Maximum Length of Stay
Sending Closed Days for Arrival/Departure
Closing Rate Plan for Bookings
Sending Single Use Rate
No
(sending price for 1 person/guest
Which listing types (other than 'house') do not support multi-inventory?

The answer is provided by the Airbnb team:

"Room Type Inventory Policies:

Room Type inventory allows hosts to have multiple availabilities for the same listing on the same day. Hosts can group multiple rooms into a single “representative” set and use daily availability counts to manage the availability on the listing.

This feature should be implemented only when there is more than 1 room available per day for the listing, and when these rooms share similar attributes such that they can be considered true substitutes; the rooms should have the same amenities, bed configurations, size, decor, and address.

Note that listings with property type House are not eligible to be listed as Room Type Inventory"

How far in the future can Cloudbeds PMS update rates and availability for Airbnb?

Cloudbeds PMS will send the rates and availability for the next 3 years to Airbnb, but Airbnb only shows 365 days.

Will Cloudbeds or Airbnb override Instant Book settings, especially on the guest requirements section?
  • What is the Airbnb Instant Book?

Instant Book is a tool in the Airbnb platform that allows guests to instantly book a property for available dates, without the owner or host's review.

  • Instant Booking and Cloudbeds connection

When your listing is connected via the Airbnb API, Cloudbeds will automatically turn on the instant booking on Airbnb, and it will not be possible to disable it unless you disconnect the channel from Cloudbeds PMS.

  • Reservations received with the Instant Book feature

Administrators will receive a reservation on Airbnb and they can decide if they want to approve the reservation immediately or add a temporary block instead on the channel's calendar, while the customer pays and confirms the reservation.

However, if the temporary block option is chosen, the blocked dates it will not be shown on Airbnb or Cloudbeds, since Cloudbeds overrides the block on the Airbnb calendar. In this case, you can manually create the same reservation block on Cloudbeds as well, and then send a full refresh to the channel, so it reflects on the Airbnb side.

  • Guest requirements section / guest trip information - Will not be overridden

Since the Instant Booking feature will be turned on automatically, you can still edit the guest requirements under Booking Settings when editing your listings on the Airbnb extranet:

Slack | Jessica Irvin | Cloudbeds | 43 new items

Choose which options are required for confirmed guests

  • Profile Photo
  • Government-issued ID
  • Recommendation from other hosts
  • Pre -Booking message (enter a message the guest must read and reply to before confirming the reservation)
Slack | Jessica Irvin | Cloudbeds | 43 new items
Why the daily rates are different from the calendar in the reservation payout?

Although each daily rate may not be the same in your calendar, Airbnb takes the total reservation amount and divide it by the number of nights, displaying that as the daily rate.

For example, in this reservation for 7 days, the daily rates in the calendar were:

  • Friday $29
  • Saturday $23.20
  • Sunday $23.20
  • Monday $18
  • Tuesday $18
  • Wednesday $18
  • Thursday $18

Total: $147.40

Airbnb divided the total by the number of nights, displayed it differently ($21.00/night) to make it more appealing to the guest, and the total is rounded up to $148.00, as follows:

Why can't I see weekly/monthly discounts for my dorm rooms in Airbnb extranet?

When you configure a discount for dorm rooms in Cloudbeds PMS mapping, you will not see these discounts reflected in Airbnb extranet settings. It does not mean that the discount is not being applied.

On Cloudbeds side, the pricing with the discount is already calculated and sent to the channel based on the length of stay and dates.

When weekly/monthly discounts for dorm rooms are created, the channel already receives the rates with the discounts applied according to the length of stay, number of guests and check-in/check-out dates.

If you check a reservation that was done within the weekly or monthly discount rule, you will notice that the final rate already includes discount compared to your calendar rates.

Why the room price showing on Airbnb website is different from Cloudbeds PMS?

There can be different reasons why the room price is different between the two systems. The most common issues:

  • There are taxes and fees that are not configured in one of the systems. Taxes and fees should be configured the same way in Cloudbeds and on OTAs side, to ensure the total for reservations from that channel displayed at the correct amount.
  • There are discounts and pricing rules setup on Airbnb such us Length of Stay discount, Cancelation Policy discount (Refundable vs Non-Refundable), Last Minute discount, etc.

Check the following article for more information:

If none of the above is your case, reach out to our support team support@cloudbeds.com.

How can I disable the old Airbnb iCal connection?

If you have Airbnb iCal connection active - you need to disable it.

  1. Access Channels
  2. Find Airbnb (iCal)
  3. Delete all the links
  4. Go back to the channel and remove the checkmark
How can I check the accuracy of rates and availability sent to Airbnb?

Now when your rates and availability in Airbnb are controlled by Cloudbeds, make sure that the rates and availability are correct on the channel.

To preview Airbnb listing, its prices and availability (as your guest will see it), follow the steps below:

  1. Log in to Airbnb Extranet and go to Listings
  2. Open the listing that you want to check and click Preview listing
  1. On new page you will see a header Preview mode
  1. Select the dates of stay and number of guests

Check the rates and availability accuracy, they should match base rates and availability on Cloudbeds PMS for the selected room type (listing)

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