Authorize.Net - Troubleshooting and Frequently Asked Questions is one of the payment processing providers we connect with through our Payment Gateway feature.

This guide covers the most frequently asked questions about the connection process and usage.

Troubleshooting and Frequently Asked Questions

How Processes Refunds does not allow refunding a transaction on the same day that it was charged. Further explanation below from's knowledge base:

"Around midnight, takes all of the transactions that occurred during that day and submits them to the bank for settlement. After this process, the transaction is considered "settled," and only once a transaction has been settled can you issue a refund/credit."

This is an policy and is not something that can be changed from within Cloudbeds.

Error Message - transactionKey' element is invalid


The transaction failed due to error message: transactionKey' element is invalid - The value XXXXX is invalid according to its datatype 'String' - The actual length is greater than the MaxLength value

It usually happens when you have an email entered instead of the actual transaction key when setting up the gateway.

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Follow the Connection Guide fully to get the transaction key / credentials that requires.

Error Message: Transactions of this market type cannot be processed on this system
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This error occurs when the market type is incorrect on side (for example when the market place was set up as Lodging/Retail as shown below)

For further information, check this article from support center.

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Contact support team to set up your Market Type correctly. You will need to ensure that your account is set up as e-commerce.

Can I connect one Account to several Cloudbeds properties?

Yes, you can connect one account to various Cloudbeds properties using the same API Login and Transaction Key.

Error Message - The referenced transaction does not meet the criteria for issuing a credit

Only transactions settled within the past 180 days are eligible for refund through


A transaction made more than 180 days ago can be refunded through a bank transfer or by cash instead, and can be recorded in the folio by following the steps in this article: How to Add / Post Refund to Reservation as a Record (Without Using Payment Gateway Processing).

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