Authorize.Net - Troubleshooting and Frequently Asked Questions

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Authorize.net is one of the many payment processing providers we connect with through our Payment Gateway feature.

This guide covers the most frequently asked questions about the connection process and usage.

Troubleshooting and Frequently Asked Questions

How Authorize.net Processes Refunds

Authorize.net does not allow refunding a transaction on the same day that it was charged. Further explanation below from Authorize.net's knowledge base:

"Around midnight, Authorize.net takes all of the transactions that occurred during that day and submits them to the bank for settlement. After this process, the transaction is considered "settled," and only once a transaction has been settled can you issue a refund/credit."

This is an Authorize.net policy and is not something that can be changed from within Cloudbeds.

Error Message - transactionKey' element is invalid

Issue

The transaction failed due to error message: transactionKey' element is invalid - The value XXXXX is invalid according to its datatype 'String' - The actual length is greater than the MaxLength value

It usually happens when you have an email entered instead of the actual transaction key.

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Solution

Follow the Connection Guide fully to get the transaction key / credentials that Authorize.net requires.

Error Message: Transactions of this market type cannot be processed on this system
Slack | kb_requests | Cloudbeds | 84 new items

Issue

This error occurs when the market type is incorrect on Authorize.net side (for example when the market place was set up as Lodging/Retail as shown below)

For further information please check this article from Authorize.net support center.

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Solution

Please contact Authorize.net support team to set up your 'Market Type' correctly. You will need to ensure that your authorize.net account is set up as e-commerce.

Can I connect one Authorize.net Account to several Cloudbeds properties?

Yes, you can connect one Authorize.net account to various Cloudbeds properties using the same Authorize.net API Login and Transaction Key.

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