Logs overview: Activity Log, Organization Log, and Availability Changes

Juss Reyes

Updated July 29, 2026 21:43

Purpose	Understand and use the Logs page to review property activity, Organization-level changes, and availability changes in Cloudbeds PMS.
Best for	Property Owners, Organization users, managers, and staff responsible for reviewing operational, user, or inventory changes.
Use this when	You need to identify who or what changed information, review Organization activity, investigate availability changes, or export log results.
Requirements	Access to Cloudbeds PMS and the role permissions or Organization access required for the log you want to review.
Expected result	You can select the appropriate log, filter and review its entries, share filtered results when available, and export supported logs.
Limitations	Available tabs and historical records depend on your permissions, Organization access, and when each logging feature was enabled for the property.

Introduction

The Logs page provides a central place to review changes recorded in Cloudbeds PMS. Use it to investigate user and system activity, Organization-level changes, or updates to inventory and availability.

The logs available to you depend on your assigned role, permissions, and Organization access. After opening the page, use the Logs overview to identify which log contains the information you need.

The tabs available on the Logs page depend on your assigned role, permissions, and Organization access.

Access the Logs page

Start from the Cloudbeds PMS Settings page, then choose the log that matches the type of change you want to investigate.

Open Account , and click Settings .
Go to Logs.
Select the log you want to review.

The numbered callouts below show where to open the Logs page and select a log tab.

Logs overview

Use this comparison to identify which log contains the information you need and which access rules apply.

Log	What it tracks	Access
Activity Log	Property-level user actions, reservation changes, system events, and other changes made in Cloudbeds PMS.	Requires the View Activity Logs permission assigned to the user's role.
Organization Log	Organization-level changes, including changes related to Organization users, roles, properties, and account security.	Available to Organization Owners, Organization Admins, and Super Admins.
Availability Changes	Changes to the property's physical inventory and the amount allotted for sale.	Displayed according to the user's account access and available Logs tabs.

Select a log below to learn what it tracks, how to filter its results, and which review, sharing, or export options are available.

Activity Log

Use the Activity Log to find and review property-level changes made by users or system events. Log entries can contain guest and financial details.

Activity Log access

Access is controlled by the View Activity Logs permission under the Property privilege category.
The permission is enabled by default for existing and newly created roles.
If the permission is disabled, users assigned to that role cannot access the Activity Log page or its export options.
Disabling the permission also hides the Reservation Activity tab inside reservations.

Learn more in Role privileges.

Filter Activity Log results

Use one or more filters to narrow the Activity Log results:

Search: Enter a reservation ID or name.
From and To: Select the date and time range when the change was recorded.
User: Select a user to display changes associated with that user.
Display UTC time zone: Enable this option to display results in Coordinated Universal Time.
Change Made: Select one or more categories and actions to display.

To select specific change types:

Open the Change Made filter and click the plus sign (+) beside a category to expand it.
Select the changes you want to include.
Click Apply to display matching results.

Click Clear to remove the selected filters.

The first image shows how to expand a Change Made category. The second shows selected filters and the available page actions.

Review and export Activity Log results

The results table displays the date and time, the associated user, and the recorded change. Click the plus sign (+) beside an entry to review its available details.

The example below shows an expanded Activity Log entry with additional information about the recorded change.

To export the results:

Apply the filters needed for your search.
Click Export To.
Select CSV, Excel, or PDF.

Looking for user management instructions? See Add, edit or disable users and user's activity log.

Organization Log

The Organization Log displays organization-level changes. It can include activity related to Organization users, roles, properties, password and security actions, and Organization settings.

The Organization Log is available to Organization Owners, Organization Admins, and Super Admins. The property-level View Activity Logs permission does not control access to this tab.

Filter Organization Log results

Use the following filters:

From and To: Select the date and time range when the change was recorded.
User: Select a user to display changes associated with that user.
Change Made: Select a specific organization-level change or leave All Changes selected.

Click Apply to display matching results or Clear to remove the selected filters.

The results table displays the date and time of each entry and the recorded change. Click the plus sign (+) to review additional details for all rows or click Show Details for the desired row.

The first image shows the Organization Log results and detail controls. The second shows the available options in the Change Made filter.

The Organization Log tab on the Cloudbeds PMS Logs page is separate from the Activity Log available on an Organization's /manage landing page.

Availability Changes

The Availability Change Log tracks changes made to the property's physical inventory and the amount allotted for sale. The log is refreshed approximately every two minutes.

Availability changes made before this feature was enabled for the property are not included.

Filter Availability Change Log results

Use one or more of the following filters:

Search: Enter a reservation ID or name.
Stay Date: Select the date of stay affected by the inventory change.
Room Types: Select one or more room types.
Changes made from and To: Select the date and time range when the change was recorded.
User: Select a user to display changes associated with that user.
Change Made: Select one or more availability change types.
Negative avail. only: Enable this option to limit the results to negative availability changes.
Display UTC time zone: Enable this option to display results in Coordinated Universal Time.

Click Apply to display matching results or Clear to remove the selected filters.

The first image provides an overview of the Availability Change Log filters. The second shows examples of the available Change Made options.

Review Availability Change Log results

The results table can display:

Date and time
User
Room type
Stay date
Change type
Previous availability
New availability

Click the plus sign (+) beside an entry to review its available details.

The example below shows an expanded entry with the change details and the previous and resulting availability values.

Share filtered results

When the Share button is available, you can generate a link to the page with the current filters applied:

Select and apply the filters you want to share.
Click Share.
In the Share Page window, click Copy Link.

The numbered callouts below show the Apply and Share buttons and the Copy Link action in the Share Page window.

Export Availability Change Log results

Apply the filters needed for your search.
Click Export To.
Select CSV, Excel, or PDF.

Review these resources for more information about role access, user management, Organizations, and activity history outside the Cloudbeds PMS Logs page: