Cloudbeds Onboarding Terms & Conditions

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Terms and Conditions

  • Projected timelines are approximate and may vary by property. On average the setup process takes approximately 2-4 weeks and consists of 3-4 calls.
  • Reservation Import is not included in Onboarding, but can be purchased separately
  • Guidance will be provided to configure the settings on external platforms in order to have them correctly integrated with the Cloudbeds system. This service excludes the configuration of OTAs, third-party channels and applications, obtaining information from the property PMS, and changes to property websites
  • Property information must be provided by the customer or by a third-party agent designated by the property owner
  • Due to our privacy policies, it is the account owner’s responsibility to enter sensitive data into the system e.g. credit card information
  • Account owner is responsible to verify accuracy of all property data and communicate any changes that need to be made before system Go Live
  • Call schedule will be established during the kick-off meeting and can include up to 3-4 calls during the setup stage
  • Training will be provided to the primary property contact. Additional training can be purchased separately
  • Onboarding services include maximum setup of up to:
    • 10 Rate Plans and Packages
    • 5 User Role Types
    • 25 User Profiles
    • 25 Items/Add-ons
    • 50 Reservations Sources
    • Cloudbeds supports unlimited records for the above features. Training on the abovementioned features will be included to enable customers to add additional records as needed.
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