Projected timelines are approximate and may vary by property. On average the setup process takes approximately 2-4 weeks and consists of 3-4 calls.
Reservation Import is not included in Onboarding, but can be purchased separately
Guidance will be provided to configure the settings on external platforms in order to have them correctly integrated with the Cloudbeds system. This service excludes the configuration of OTAs, third-party channels and applications, obtaining information from the property PMS, and changes to property websites
Property information must be provided by the customer or by a third-party agent designated by the property owner
Due to our privacy policies, it is the account owner’s responsibility to enter sensitive data into the system e.g. credit card information
Account owner is responsible to verify accuracy of all property data and communicate any changes that need to be made before system Go Live
Call schedule will be established during the kick-off meeting and can include up to 3-4 calls during the setup stage
Training will be provided to the primary property contact. Additional training can be purchased separately
Onboarding services include maximum setup of up to:
10 Rate Plans and Packages
5 User Role Types
25 User Profiles
50 Reservations Sources
Cloudbeds supports unlimited records for the above features. Training will be included to enable customers to add additional records as needed.