There can be several reasons why the Calendar or any other part of the Cloudbeds PMS system is not loading or running slowly. If the system seems unresponsive, it’s often caused by network, browser, or security configuration issues. Carefully follow the steps below to diagnose and fix the problems presented.
If any of the checklist solutions do not work for you, contact our Support Team and provide the following technical details:
- PC tech details: Go to https://browsersupport.net/ > Make a screenshot > Attach to email.
- Internet speed test: Go to https://fast.com/ > Make a screenshot > Attach to email.
- If possible, attach the screen recording of the issue or a detailed explanation of which part of the system is not loading or how long it takes to load the page.
Summary of Common Loading Causes
| Category | Common Issues | Recommended Fix |
| Internet | Low bandwidth or unstable connection | Test your connection at fast.com and try another device/network |
|
Browser |
Outdated version or cache corruption | Update your browser to the latest version & clear cache and cookies |
| Extensions | Antivirus / ad-block / security tools | Temporarily disable extensions or whitelist Cloudbeds domains |
|
Network |
Corporate proxy/firewall restrictions | Ask IT to whitelist Cloudbeds domains |
|
Analytics Tracking |
Heavy tracking (e.g., Source drop-down filter selection in Reservations) |
Reduce tracked elements by deselecting the filters |
| DNS | Slow or misconfigured DNS | Use Google DNS (8.8.8.8 / 8.8.4.4) |
Troubleshooting Checklist
1. Check your Internet Connection Speed
Symptoms: Pages take too long to load, or Cloudbeds doesn’t load at all.
- Visit this speed checking website to test your connection speed.
- Take a screenshot and include it when/if contacting Support.
- Try loading other websites. If all are slow, your internet connection may be the issue.
- Restart your router/modem - if the issue persists, reach out to your internet provider, reporting slow connection issues.
2. Try Another Device or Network
Goal: Identify if the issue is device or network-specific.
-
Try loading Cloudbeds on a different device on the same Wi-Fi.
If it loads fine in the secondary device, your device or browser may be the cause.
-
Try the same device on a different network (e.g., hotspot or home Wi-Fi).
If it works fine there, your network configuration or firewall may be the cause.
3. Ensure Your Browser is Up to Date
Goal: Ensure you're using the most updated version of your browser. Cloudbeds requires the following minimum browser versions or a newer stable release for security and performance:
- Google Chrome: Version 127 or newer
- Microsoft Edge: Version 127 or newer
- Mozilla Firefox: Version 127 or newer
- Apple Safari: Version 17.6 or newer
Try opening Cloudbeds with Chrome: If the application is running smoothly in Chrome but not on the browser you usually use, the issue could be that browser. In that case, contact our Support Team, and we will escalate the issue to our engineers.
4. Review Browser Extensions and Security Software
Recent case studies show that security and analytics tools can significantly slow down Cloudbeds.
- Opening Cloudbeds in Incognito/Private mode
to disable extensions temporarily.
- If Cloudbeds works smoothly in Incognito mode but not on the normal version, a browser extension may be interfering with Cloudbeds usage.
- Check for these known performance-impacting tools:
- CrowdStrike Falcon Extension
- Perception Point Security Extension
- Ad-blockers, VPNs, or firewall extensions
Solution: If you identify a conflicting tool, whitelist Cloudbeds domains within that tool’s configuration.
Tip: Your IT team may need to whitelist Cloudbeds domains in their corporate network or browser security tools to ensure all scripts load correctly.
We do not recommend to permanently disable the applications which are used to protect your device but in case they are the reason Cloudbeds is not loading for you, our tech team would need to know which application conflicts with our system so we can investigate the problem and fix it, when possible.
5. Whitelist Cloudbeds Domains in Security Tools
If your organization uses corporate-level antivirus, proxy, or phishing protection tools, whitelist the following Cloudbeds domains:
*.cloudbeds.com
*.myfrontdesk.com
*.myallocator.com
*.pendo.io
*.zendesk.com
Whitelisting ensures security or analytics tools (like CrowdStrike or Perception Point) do not block Cloudbeds components or slow down loading.
6. Clear Cache and Cookies
Cached data can cause outdated assets to load or conflict with new versions.
- Go to your browser settings → Privacy and Security → Clear browsing data.
- Choose Cached images and files and Cookies → Click to Clear.
- Restart the browser and reload Cloudbeds.
7. Check DNS Settings
The Domain Name System (DNS) turns domain names into IP addresses, which browsers use to load internet pages. Incorrect or slow DNS servers can delay how quickly Cloudbeds loads.
We recommend using Google’s public DNS for reliability:
8.8.8.8 and 8.8.4.4
If you need to update the DNS, select your operational system in this article and follow the steps: How to Update the DNS of the network.
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