PayPal PayFlow Pro - Connection Guide

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PayPal PayFlow Pro is a payment gateway that can be used to process debit and credit card payments from a checkout page hosted on your own website. PayPal PayFlow Pro is currently available in United States, Canada, Australia, and New Zealand .

If you own a regular PayPal account, follow this article instead: How to Add and Use PayPal As a Payment Option

Note: Cloudbeds only connects with PayPal PayFlow Pro which is different from PayPal Payment Pro. Check out the difference here

Sign Up for PayPal PayFlow Pro Account
  1. Click here and create a Paypal PayFlow Pro account
  2. Select 'Payflow Pro'
  1. Complete the signup process

Please visit PayPal Payflow Pro Integration Guide for more information.

Connecting PayPal PayFlow Pro with myfrontdesk
  1. In your Cloudbeds account, go to Manage > Payment Options and activate the Payment Processing feature
  2. Select PayPal PayFlow Pro in the Payment Gateway list
  3. Enter your Payflow login and password. You can leave the Partner field as 'PayPal'.
  4. Click 'CONNECT GATEWAY'

Your PayFlow Login is the Merchant Login you use when logging into PayPal Manager.

Troubleshooting

Error: Invalid vendor account

Make sure you enter the correct PayFlow credentials in the payment gateway setup on myfrontdesk. These are not the same credentials as your PayPal account. Please contact PayFlow support for assistance.

Declined: 15005-This transaction cannot be processed.

The transaction was declined by the issuing bank, not PayPal. 15005 errors result from an AVS decline, usually caused by the billing address not matching the card issuer's information on file. The card-issuing bank may also have declined the transaction due to lack of funds.

Invalid merchant information: 10548-This transaction cannot be processed. The merchant's account is not able to process transactions.

Please check your PayPal account settings if your merchant account is a business account.

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