This article will walk you through the steps you should take when facing a log-in issue unrelated to multi-factor authentication (also known as MFA verification). For issues related to MFA, please visit this article.
- We strongly recommend using our system with Google Chrome or Firefox browsers.
- Occasionally, when attempting to log in to Cloudbeds via Google search, you might be redirected to the Ambassador page instead. Bookmark the Cloudbeds login page in your browser to ensure seamless access.
1. Type in your password manually
If you recently changed your password but it wasn't saved in your browser correctly, auto-fill will pull the old password, and you cannot log in. To resolve this, erase the password and manually type it in again. Then, make sure to update your browser.
2. Make sure your browser is up to date
It is a good practice to always ensure your browser is up to date because an outdated browser can cause software issues.
3. Make sure your system meets our requirements
Please visit this article to check our system requirements
4. Log in through the incognito/private mode on your browser
If you can log in using the incognito mode but not in the normal mode, the issue is most likely caused by incorrectly saved passwords or cache /cookies. Please see below the instructions on how to open incognito mode.
5. Clear your cache and cookies
When you visit our website for the first time, it stores information from the site in temporary files on a local directory called 'cache'. The next time you visit our website, it loads directly from the cached copy instead of requesting to the server. An issue may arise when there's an update to our website (i.e., a release), but it wasn't appropriately fetched (your computer is still pulling the 'cached' data).
Clearing the cache will allow the browser to fetch the latest version of our website.
6. Turn off browser extensions
Some browser extensions can/may interfere with Cloudbeds PMS. To check this, please turn off your browser extensions individually (then try to log in again). Please find the instructions below.
If you are able to log in after turning a particular extension off, please keep it off until you're done using Cloudbeds PMS and then turn it on again.
7. Reset your password
You may try resetting your password. Please follow this comprehensive guide on how to do so.
8. Reset your browser
This should be your last resort since restoring your browser to its default settings might erase some of your configuration settings.
If the above solutions do not fix your log-in issue:
Please open a ticket with our support team at support@cloudbeds.com with the following details:
- Your list of activated browser extensions.
- Your computer hardware/software specifications.
- Your user email address
- A screenshot of the error/issue you're getting
- Steps you performed before getting the error
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