This article will walk you through the steps you should perform when facing a log-in issue that is not related to 2 Factor Authentication (also known as 2FA/verification with a phone or Authy app). For issues related to 2FA, please visit this article.
We strongly recommend using our system with Google Chrome or Firefox browsers
If you recently changed your password but it wasn't saved in your browser properly, auto-fill will pull the old password and you will not be able to log in. To resolve this, please erase the password and manually type it in again. Then, make sure to update your browser.
Some browser extensions can/may interfere with myfrontdesk. To check this, please turn off your browser extensions one by one (then try to log-in again). Please find the instructions below.
If you are able to log-in after turning a particular extension off, please keep it off until you're done using myfrontdesk, then turn it on again after.
If the above solutions do not fix your log-in issue:
Please open a ticket with our support team at email@example.com with the following details:
- Your list of activated browser extensions.
- Your computer hardware/software specifications.
- Your user email address
- A screenshot of the error/issue you're getting
- Steps you performed before getting the error