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How to Connect Ctrip to myfrontdesk


Ctrip is a leading provider of travel services including accommodation reservation, transportation tickets, package tours, and corporate travel management. By connecting to Ctrip, your property will gain unrivaled exposure to more than 16,000,000 consumers around the world. Ctrip sells over twenty-five million room nights per month.

Things you should know before you get started:

Check the Frequently Asked Questions from this article to know more about this channel's restrictions.

How to Connect Ctrip to myfrontdesk

Step 1 - Getting Started

If you don not have an account at Ctrip:

  1. You need to create an account at Ctrip. Here's the sign-up link
  2. After completing, you should receive your Hotel ID and Username.
  3. Once you receive this information from Ctrip, proceed to Step 2.

If you do have an account at Ctrip:

Go ahead and proceed to Step 2.

Step 2 - Start mapping Ctrip in myfrontdesk
  1. Click on Manage (gear icon)
  2. Go to the Channels page
  3. Search for Ctrip and click on Not Setup, Click to Setup.

Click on Enable Channel, if requested, and proceed.

  1. Login with your Ctrip Hotel ID, Username, and Password. Click Next to proceed.
  1. Map the room types created in Cloudbeds with their corresponding rooms in Ctrip. A drop-down menu will display all the existing rooms in the channel's extranet.

Do not map multiple rooms to one single room in myfrontdesk or channel. The room mapping must be one-to-one.

For detailed information about the mapping process please check this article: Distribution Channel Mapping Guidelines

  1. Add Base Rate Adjustment for each room type if needed. Click Next when completed or, if you want to skip, leave it at zero.

The mapping is complete.

  1. Click on Full Refresh to send an update to the channel.
Frequently Asked Questions
Which features does this channel support?

Ctrip supports:

  • Automatic adjustments
  • Automatic adjustments for cancellations (it means that when a reservation is canceled, your availability will be updated automatically)
  • Minimum length of stay
  • Maximum length of stay
  • Close days for arrival
  • Close days for departure
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