Connect Ctrip to Cloudbeds PMS

Ctrip is a leading provider of travel services including accommodation reservation, transportation tickets, package tours, and corporate travel management. By connecting to Ctrip, your property will gain unrivaled exposure to more than 16,000,000 consumers around the world. Ctrip sells over twenty-five million room nights per month.

Things you should know before you get started:

Check the Frequently Asked Questions from this article to know more about this channel's restrictions.

Connect Ctrip to myfrontdesk

Step 1 - Getting Started

If you do not have an account at Ctrip:

  1. You need to create an account at Ctrip. Here's the sign-up link
  2. After completing, you should receive your Hotel ID and Username.
  3. Reach out to your Ctrip account manager and request them to enable the connection with Cloudbeds channel manager.
  4. Once you receive a confirmation, proceed to Step 2.

If you do have an account at Ctrip:

  1. Reach out to your Ctrip account manager and request them to enable the connection with Cloudbeds channel manager. 
  2. Once you receive a confirmation, proceed to Step 2.
Step 2 - Start mapping Ctrip in myfrontdesk
  1. Search for Ctrip on the Distribution Discover page
  2. Click to enable channel
  1. Login with your Ctrip Hotel ID, Username, and Password. Click Next to proceed.
  1. Map the room types created in Cloudbeds with their corresponding rooms in Ctrip. A drop-down menu will display all the existing rooms in the channel's extranet.

Do not map multiple rooms to one single room in Cloudbeds PMS or channel. The room mapping must be one-to-one.

For Ctrip, if you have multiple rate plans created in the extranet, the rate plans will be displayed as separate room types on the rate plan mapping page. We recommend, in that case, the following:

  • Leave only one rate plan in the OTA to be mapped OR
  • Reach out to your Ctrip market/account manager to set the rate plans to be derived from a rate plan that will be mapped to Cloudbeds.
  1. Add Base Rate Adjustment for each room type if needed. Click Next when completed or, if you want to skip, leave it at zero.

The mapping is complete.

  1. Click on Full Refresh to send an update to the channel.
Frequently Asked Questions
Which features does this channel support?

Ctrip supports:

  • Automatic adjustments
  • Automatic adjustments for cancellations (it means that when a reservation is canceled, your availability will be updated automatically)
  • Minimum length of stay
  • Maximum length of stay
  • Close days for arrival
  • Close days for departure
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