This feature requires the Cloudbeds Plus plan or higher/equivalent.
When the split folio functionality is enabled, the folio tab of the reservation will list out all the Folios on the left hand side. You may add several folios to one reservation and move transactions between them
1. Go to reservation and open Folio tab
2. On the left side of the screen you will see the folio(s) added to the reservation
You may set up which folio(s) should be added to a new reservation by default or depending on its source on 'Folio Configuration' page. Learn more in this article: Folio Configuration Page
3. Click on the folio to see the transactions added to it
4. You may edit the folio already added to reservation by clicking pencil icon
5. You may delete the folio by clicking x sign
- You must move all the transactions to a different folio prior to deletion
- A minimum of 1 folio must exist at all times
6. You can add a payment, refund, charge, item etc to the folio.
By default the folio which is currently opened will be selected, but you may select another folio to post the payment/refund/item to.
7. You may also change the folio configuration for the whole reservation.
To do that click the pencil icon next to 'FOLIOS" ' title
Select a new configuration to replace existing folios with folios within the new configuration. All the transactions, posted and pending, will now appear underneath the new folios.
You should create folio configuration in advance to select it, check this article to learn how: Folio Configuration Page
If the folios are manually modified on the reservation and then the folio configuration is changed (via the Folio Configuration page), the reservation will not be affected since it has already been manually tampered with.
1. In reservation go to Folio
2. Click 'Add Folio'
3. Enter folio name
4. Select transaction types which should post to this folio
All transaction types will be moved to the folios specified within that configuration. If all transaction types are not selected underneath a particular folio, then all the transaction types that are not selected should always post to the first folio.
- Each transaction type can only be selected once in each folio
- This does not mean that a transaction posted manually cannot be posted to a folio where that transaction type is not selected
A button “Move Transactions” has been added alongside the Add / Refund Payment and Add / Adjust Charge buttons. Clicking this button and selecting “Move Between Folios” will allow the user to move an individual transaction or transaction types across folios. A single transaction or a type of transactions can be moved.
The transaction date time will always remain the same. It should not change if it gets moved from one folio to another.
1. Open reservation and go to Folio tab
2. Click on the folio with transaction(s) to move
3. Click 'Move transactions'
At the moment, the pending transactions (room rates, taxes, and fees) can only be moved once between folios.
Posted transactions can be moved multiple times
Moving individual transactions
You can move individual transactions to another folio:
- select 'Move individual transactions'
- select to which folio you want to move transaction(s)
- check the transactions to move
- click 'Move Transactions'
Print Reservation Folio
For some properties, the Reservation Folio can contain guest data that is sensitive. Now, when a user prints the folio, the system will log the action and note whether or not the folio contained sensitive data. If it does contain sensitive data, the log will note which fields were sensitive.
This log can be found in the “Reservation Activity” category.