This feature requires Cloudbeds Plus plan or higher
To prevent the user from having to create multiple folios and specify which transactions are posted to which folio for each reservation, we added a configuration page where the property can set up which folios should immediately be created and to which folio each transaction type should be posted when a new reservation is received by myfrontdesk.
Multiple configuration options can be created, and a different configuration can be set up for each reservation source.
1. On Folio Configuration page click 'Create Configuration'
This will open a modal window where you may enter folio configuration details.
The example below shows how to create a folio configuration for bookings from a travel agency which should contain 2 folios: one for the travel agent and one for the guest.
2. Enter configuration name: This is the internal name set for you to distinguish which configuration option you are applying. This name will not appear on the folio page of the reservation
3. Enter the configuration description
4. Select the source(s) you would like to use this folio configuration for
For example, selecting 'Travel Agent' source here means that the folio(s) set for this configuration will be automatically added to the reservations from this source
- Each source can be selected only once. The same source cannot be used across multiple configurations
- If you select all the sources in previously created configurations, the system will show the message as below. You will need to either remove the source from created configurations or create new source. Learn how to create new sources in this article: Adding and editing Primary & Third Party Reservation Sources
The folio configuration will always have 1 folio by default.
5. Enter folio name
6. Select which transaction types should be posted to this folio
In example below, configuration contains 2 folios: Travel Agency Folio and Guest Folio.
Travel Agency folio will contain only room rates and travel agent tax, Guest Folio will contain items and add-ons ordered by guest.
- Transactions posted by the system: When a reservation is created and there are transactions posted by the system, the selected transactions will immediately be added to the folio specified.
- Manually posted transactions: For manually posted transactions, the user can indicate to which folio to add the transaction.
- When selecting which transaction types immediately post to which folio, each transaction type can only be selected once.
- If new transaction type is created in the system - it won't be added to any configuration automatically. It gets posted to the 1st folio until a user manually adds it to a specific folio configuration.
7. You may add as many folios to the configuration as you wish (unless all transactions types are selected)
8. You may remove the folio from configuration
9. Click 'Save Configuration'
Now if you create reservation with source 'Travel Agent' and add-ons added to it - room rates will be posted to Travel Agent Folio and add-ons to Guest Folio:
A default folio configuration can be specified to be used for all sources which are not configured to use any configuration type. If a user does not select any folio configurations for a particular reservation source, or a new reservation source is added, the default folio configuration specified here will be used.
To set a default folio
1. go to Folio Configuration page
2. Select default folio configuration from drop down (you need to create folio configuration in advance)
What will be default folio configuration for existing properties?
In order to prevent all properties from having to complete this step when the functionality is first enabled, a “Default Folio Configuration” has been created by the system. This configuration will have only one folio named “Folio 1”. All transaction types across all reservation sources will be posted to this folio.
To edit the folio configuration
1. go to Folio Configuration page
2. next to existing folio click pencil icon
3. Make the necessary changes and click 'Save Configuration'
4. When the configuration has been modified, an alert will appear asking whether the modifications should apply to all existing reservations for future dates.
- If 'No' is selected, only the reservations created after the modification will have the changed folio configurations.
- If 'Yes' is selected, all future reservations (confirmed and confirmation pending with arrival date of today or after) will use the new folio configurations IF the folios on those reservations have not already been manually modified.