Call Accounting Integration - How to connect

Connection Steps:

1. Go to your Account 
2. Click Apps & Marketplace 
3. Search for the COMTROL connection
4. Click Learn More
   

5. Submit Request

   

   After you submit your request, support will get it and inform you about the pricing. Once you agree on the pricing, the "Connect app" button will appear, and you can finalize the connection process.

6. Connect App

   

7. Allow Access
   
   

8. App Settings
   
   

    

9. Configure the Extension Number Mapping.
   Each room must be mapped to the corresponding extension for that room.

   (Screenshot to be added later)

10. Configure Comtrol Password. Enter a password for the Comtrol system. Make sure it meets the following requirements:

    • At least eight characters
    • Includes uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and symbols (e.g., !, @, #, $, %, ^, &, *, +, -)

Install Lodging Link Software

Request the Installers:

• • Contact the Cloudbeds Integrations Onboarding team at integrations@cloudbeds.com to receive the installation files with install notes for each device.
  • Provide the MAC address of the machine where you’ll install the software. Instructions for finding your MAC address are available here. We highly recommend installing this on the same machine on which the software is installed.
  • Specify the manufacturer and device model you plan to connect, ensuring compatibility with Comtrol's supported devices.

Once you have received the installer for the Lodging Link software from the integrations team, install it on the machine you use for the software you are connecting.

Run the Installer: "Lodging Link CC v4.7 Setup.exe"

1. Accept License Agreement, click Next.
    
2. Accept Default Ports: HTTP Port: 80, HTTPS Port 443. Click Next.
   
3. Enter the Location to install (it is best to choose the default one), and click Next.
   
4. Enter the Start Menu Folder Name (suggested choice: Lodging Link CC), and click Next.
   
5. Select any Additional Icons you would like to create, click Next.
   
6. Review the Information and click Install.
   

7. This will take a few minutes. Select if you will restart the computer now, and click Finish.
   

8. Restart your computer.

Run the build installer Comtrol_Build_XXXXXXXXX.exe

1. Agree to the License Agreement, click Next.
   
2. Accept Default Ports: HTTP Port: 80, HTTPS Port 443. Click Next.
   
3. Install
   
4. This will take a few minutes. Select “View Image.txt” and “Start Web Interface” and click Finish.
   

Start the Lodging Link Software

Start → Lodging Link CC Web Interface.

Log in to the Lodging Link Interface

Username: admin; Password: comtrol (default).

Configure Device Connections

• 1. Under Settings → Ports, select the device for your Cloudbeds system.
     
  2. You will see a list of your devices/integrations
  3. Under the LP column, select the number for the Cloudbeds Device.
     
  4. Set the Port Type to HTTP.
     
  5.  Save
  6. For other devices: Connection details can be retrieved from Install Notes

Click Save All and Restart the Service: on the left side, click the refresh button in the left box.🔃

Configure Variables

Under Settings → Variables, select the Cloudbeds device.

1. • • Set the following variables:
       • PMS Server URL: https://comtrol.app-integrations.cloudbeds.com/comtrol_requests
       • PMS Server Port: 443
       • Ignore Errors: No
       • User Name: Your Cloudbeds Property ID (find it here)
       • Password: The password you set earlier.
       • Request Interval: 1
       • Send Interval: 1
     • Save All
       
       
     • Variables will be included in the Install Notes for other devices listed on the Variables page.

2. If no Install Notes were sent for your device, you must contact the manufacturer to get these details.

   Click Save All and Restart the Service: on the left side, click the refresh button in the left box.🔃