Pepperl+Fuchs Comtrol - Everything you need to know

Mariia Korostashevych

Updated November 19, 2025 12:14

Over the past 25+ years, Pepperl+Fuchs Comtrol has developed the largest library of interfaces for property management systems (PMS) and guest service systems (GSS). It offers easy integration and an industry-leading selection of devices. Pepperl+Fuchs Comtrol supplies the most dependable device connectivity equipment and technology solutions to PMS vendors, hotel management, and guest service systems on the market today.

The Comtrol solutions are only compatible with Windows operating systems, version 10 and higher. Cloud versions of the available solutions are not supported.

Benefits and features:

Access to 720 Interfaces Between GSS & PMS
99% Uptime
Reliable connections for peripherals via Ethernet, Serial, and USB connections
Web-based integration for smooth operation
Configuration flexibility when the peripheral system is not in the immediate location of the PMS server
Connections between the multiple peripheral systems that fit their business and technical needs.
GSS & PMS Developer Kit to develop web-based HTTP API (REST/JSON) for your cloud-based system or legacy API for your existing on-premise system

Supported GSS Device Classes:

Call Accounting - Interfaces for call accounting systems. This robust system tracks manages and reports phone usage within the organization. This solution provides comprehensive insights into call data, helping businesses improve cost control, optimize communication, and streamline operations. Learn more here.

Point of Sale (POS) - Interfaces with on-site POS systems. Learn more here.

⚠️Important Warning: Configuration of COMtrol Integrations

Due to the technical complexity of the COMtrol solutions, please be aware of the following before beginning the configuration process:

1. Expect a Technical and Lengthy Setup

Complexity: The vendor-specific configuration within COMtrol is highly technical and can be tricky. This is not a quick, self-service setup.
Time Commitment: You must plan for a longer setup process than a standard integration. Cloudbeds will work diligently to assist, but external factors will extend the required time.
External IT Required: You may need to dedicate time from your internal IT department or secure the services of an external technical resource to successfully complete the configuration.

2. Required External Support

Vendor/Reseller Expertise is Critical: The most valuable resource for troubleshooting and specific configuration details will be the vendor or vendor reseller from whom you purchased the external software.
Actionable Tip: To limit complexity and speed up the process, we strongly recommend you get your vendor or vendor reseller involved early in the setup process. They are often the only party who can answer specific configuration questions.
Support Limitations: While Cloudbeds is committed to supporting this connectivity, please understand that we do not have a direct support relationship with every external vendor connecting through COMtrol, and COMtrol support itself will not assist in these specific configurations.

Useful articles: