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Cloudbeds University - Everything you need to know

Juss Reyes
Updated

Overview

Cloudbeds University (CBU) is your centralized training center for exploring all sections and features of Cloudbeds PMS. Offering a variety of courses focused on different topics, Cloudbeds University is the ideal starting point for your Cloudbeds learning journey, where users have access to:

  • Complete Cloudbeds features courses
  • Hospitality industry trends and best practices 
  • Step-by-step SOP (Standard Operating Procedures) for daily operations
  • Useful tips, hacks, and additional learning resources

Access Cloudbeds University

How to access
  1. Log in to Cloudbeds PMS
  2. Click the Account icon Account menu icon.png
  3. Under Help, click Cloudbeds University CBU.png
  4. Complete the Cloudbeds authentication process if prompted. Select the authentication method associated with your Cloudbeds account and complete the required verification. Learn more about multi-factor authentication (MFA).
  5. After successful authentication, you will be redirected to the Cloudbeds University home page.

The example below shows the authentication flow for a user who has already accessed Cloudbeds University. Complete the verification associated with your Cloudbeds account to continue to Cloudbeds University.

Cloudbeds authentication flow for a returning Cloudbeds University user completing account verification before accessing the platform.

Logging in for the first time

If this is your first time accessing Cloudbeds University, follow these steps:

  1. Log in to Cloudbeds PMS
  2. Click the Account icon Account menu icon.png
  3. Under Help, click Cloudbeds University CBU.png
  4. Complete the Cloudbeds authentication process if prompted. Use the authentication method associated with your Cloudbeds account. For more information, see Multi-Factor Authentication - Everything you need to know.
  5. Review and accept the Privacy Policy and Terms and Conditions.
  6. You will be redirected to the Cloudbeds University home page.

The example below shows the first-time access flow. Complete the required Cloudbeds security setup and authentication steps, then review and accept the Privacy Policy and Terms and Conditions to continue to Cloudbeds University.

Cloudbeds security setup and authentication flow shown during first-time access to Cloudbeds University.

 If you have trouble accessing Cloudbeds University, clear your browser's cache and cookies for all time and make sure your browser is up to date. If the issue continues, contact the Cloudbeds Support Team.

The Cloudbeds University Dashboard

Once you access Cloudbeds University, you will find the following main sections:

  1. Introduction video - Learn how to get started with this quick walkthrough video.
  2. Get to know Cloudbeds - Get started with Cloudbeds basic features for everyday use.
  3. Get your Cloudbeds Certifications - Enroll in learning plans tailored to specific roles and earn your Cloudbeds role certification.
  4. Language selector (Spanish and Portuguese) - By default, the Cloudbeds University interface is available in English. However, you can select the preferred language by clicking on the language selector buttons.
  5. Learning Categories - Select among the available learning categories for: Updates and New Releases, Professional Services, and Live Trainings. 
  6. Top Functionalities - If you are interested in learning a specific functionality, scroll through your CBU dashboard to explore the top functionality courses. These courses also include tips, hacks, SOP (Standard Operating Procedures), and best practices to enhance your strategy and business efficiency.

 

Learn more about the On-demand courses on Cloudbeds University.

Main Menu

Click to access the Main Menu Main menu icon.png and explore the tools and resources included in the Cloudbeds University platform. Access courses, updates, and keep track of your activities:
  • Get to know Cloudbeds - Find the daily operations courses for a full understanding of the day-to-day system usage.
  • My activities - Your learning experience with statistics on progress, information on courses, and more.
  • 1:1 Live Training - Access the personalized Training Offerings Dashboard.
  • Professional Services - Access the catalog of the services offered by our Cloudbeds Team to optimize your Cloudbeds experience.
  • Product Updates - Direct link to the Product Updates to get the latest news about Cloudbeds releases.
  • Cloudbeds Resource Center - A wide range of useful resources to complement your learning process
  • Help Center - Direct access to our Help Center guides and articles.
  • Upcoming and New Releases - Our collection of courses to learn about our latest product releases and upcoming features.

Learn more about our Paid Training and Services on Cloudbeds University.

Frequently Asked Questions

Can I reassign an inactive staff member's unused training sessions to a new member?

If a new staff member needs access to Cloudbeds University, simply contact our dedicated Support Team with the names of the old and new users, and we will be happy to help you.

What happens if I miss a scheduled 1:1 session at the last minute?
While we have a 24-hour cancellation policy to keep schedules organized, we understand that flexibility is important for you. If an emergency happens, please contact our Support Team with more information, and we will help you reschedule the session.
I see a lock icon on some of the Cloudbeds University courses. What does it mean?
This icon indicates that the course has prerequisites. This means that users must complete the foundational or required courses in that specific learning path first, so the system can unlock the following course in line.
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