SHR’s (former Windsurfer® and Allora) central reservation system is a robust enterprise-level distribution platform engineered to streamline and optimize your channel strategies from a single, centralized hub. The system provides real-time updates across global selling channels, including your website, call center, OTAs, GDS, channel managers, and metasearch platforms. Implementing your distribution strategy is effortless, and the native chain functionality enhances efficiency for multi-property management, facilitating quick deployment of selling elements across the group.
Connecting process
Step 1 - Request the CRS Add-on
- Access Account
-> Settings
-> Distribution
- Find SHR CRS
-
Request CRS Add-on to connect
- The support team will get your request and contact you to confirm the pricing.
- Once you approve the pricing, support can enable this add-on.
- You must also contact your CRS account manager to request a connection to Cloudbeds.
You will receive the credentials to access and enter into the Cloudbeds channel setup upon approval. - Then, you can start the setup process and go to Step 2.
Step 2 - Connect your channel account through Cloudbeds PMS
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Enable the channel and use the credentials provided by Windsurfer:
- Windsurfer Hotel-ID (same as username)
- Windsurfer username (same as Hotel-ID)
- Windsurfer password
- Click to Continue
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Map your rooms. Enter the Windsurfer CRS Room Code in the Channel Accommodation column.
It is crucial to enter the correct Windsurfer room code to send ARIs through Cloudbeds. Unfortunately, we cannot access the list of rooms from Windsurfer, which is a limitation on their part. -
Rate Plan Mapping. Enter the Windsurfer CRS Rate Plan Code in the Channel Rate Plan column.
It is crucial to enter the correct Windsurfer rate plan code to send ARIs through Cloudbeds. Unfortunately, we cannot access the list of rooms from Windsurfer, which is a limitation on their part.
- Add a Base Rate Adjustment for each room type (if needed). When completed, click Continue, or leave it at zero if you want to skip it.
- Configure Extra settings
Step 3 - Apply the settings on the SHR side
- The Windsurfer Room Code must be entered in the Cloudbeds Channel Accommodation column.
- The Windsurfer Rate Plan Code must be entered in the Cloudbeds Channel Accommodation column.
Taxes and Fees
For taxes and fees to apply to a CRS reservation, the property must configure the tax/fee in the Third Party sources section in Cloudbeds. All CRS reservations will have a Source and Origin. The Source will always be listed as Windsurfer, while the Origin can differ. The origin indicates where the reservation originated, such as a call center, web, booking engine, OTA, etc. If the Origin of a reservation matches a third-party source configured in Cloudbeds, the taxes and fees configured on that source will be applied to the reservation. For example, if a reservation's source is Windsurfer, the origin is Booking.com, and Booking.com is configured as a third-party source in Cloudbeds, then the taxes and fees from Booking.com will be applied to the reservation. This means the taxes and fees applied to Windsurfer will not be considered.
Reservation Details
More fields related to CRS reservations are displayed on the reservation's header and in the "show more" section. It is important to note that these fields provide additional information and do not impact the reservation process. For instance, the voucher information is not automatically applied to the reservation folio. If there are any necessary changes to the reservation folio, the property staff must apply them manually.
1. Company Information
2. Travel Agency Information
3. Group Information
4. Extra Services under the Special Requests section
Contact support to disconnect the channel.
If you disable the channel yourself, this will not stop billing! You can disable the channel and re-enable it when you choose to.
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