1. Cloudbeds
  2. Channels & OTAs
  3. Additional Channels
  4. Specific Connections

Connect SiteMinder to Cloudbeds PMS

Mariia Korostashevych
Updated

Powering 120 million bookings worth $50 billion in revenue each year, SiteMinder’s platform comes with market intelligence and the industry’s #1 distribution solution for optimizing pricing, rate plans, inventory, and channels (with access to 490+). With continual updates, SiteMinder’s platform lets hoteliers adapt to the modern guest, grow business, and stay in control. From one location, hoteliers are empowered with the insights they need to optimize their distribution and revenue strategies, effortlessly.

Connecting process

Step 1 - Getting Started

  1. If you don’t yet have an account on the channel:
    First, you need to create an account via the sign-up link or contact their customer support.
  2. If you already have an account on SiteMinder and would like to integrate with Cloudbeds, process with the Step 2.

While connecting to Siteminder Channel Manager, you can connect to all the channels it offers, including OTAs, GDS, and the SiteMinder Direct Booking booking engine. Connect each channel individually on the SiteMinder platform.

Step 2 - Request the integration to Cloudbeds PMS

Reach out to the SiteMinder account manager and request the integration to Cloudbeds. Then log in to your SiteMinder Platform account and follow the steps below:

  1. Go to Distribution
  2. Connectivities
  3. Start Setup


    When you submit the connection request, the SiteMinder team will email the Cloudbeds Support team to confirm the connection. Once confirmed, the channel status will change to Ready for mapping in Cloudbeds, and you can proceed with the next step.

Step 3 - Start mapping SiteMinder in Cloudbeds PMS

  1. Access Account Account menu.png - Settings Settings.png - Distribution Distribution icon.png
  2. Open the Discover tab and find SiteMinder 
  3. SiteMinder should be marked as ready for mapping; click to complete the mapping

    If you don't see SiteMinder's status as Ready for Mapping - the connection is not ready yet.

  4. Map your rooms. One Cloudbeds room should be mapped to one channel room.
  • The integration with SiteMinder does not require room and rate mapping on the SiteMinder side. Cloudbeds is the first PMS where room and rate mapping can be fully managed from Cloudbeds.
  • Check this article for more information about the mapping process: Room mapping guidelines

7. Rate Plan Mapping. Cloudbeds rates can be mapped to different channel rate plans.

Siteminder integration supports Occupancy based pricing.

8. Add a Base Rate Adjustment for each room type (if needed). When completed, click Continue, or leave it at zero if you want to skip it.

Step 4 - Apply Taxes and Fees

You must configure the tax/fee in the Third Party sources section in Cloudbeds. In Cloudbeds, taxes and fees for reservations are determined by either the reservation's Source or Origin:

  1. Source: This is always listed as 'SiteMinder' for all the reservations.
  2. Origin: This indicates where the reservation originated, such as a call center, web, booking engine, OTA, etc. The Origin can vary.

Applying Taxes and Fees:

  • If only the Source is configured: If the Source is 'SiteMinder' but the Origin (e.g., 'Call Center') is not configured as a Third Party Source, then the taxes and fees configured for 'SiteMinder' will be applied.
  • If both Source and Origin are configured: If both the Source ('SiteMinder') and the Origin (e.g., 'Booking.com') are configured as third-party Sources, then the taxes and fees configured for 'Booking.com' will be applied.
    By configuring third-party sources in Cloudbeds, the correct taxes and fees are applied based on the reservation's Source and Origin details.

Supported features

Channel supports:

  1. Advanced Channel Rates
  2. Restrictions
  3. Close Days
  4. Closed to Arrival
  5. Closed to Departure
  6. Minimum length of stay
  7. Maximum length of stay
  8. Credit Cards
  9. Cancellations
  10. Modifications
  11. Per Person Pricing

The channel does not support:

  1. Booking Cutoffs
  2. Last-Minute Booking

 

Reservation Details

A few new fields related to SiteMinder reservations are displayed on the reservation's header and in the "show more" section. These fields provide additional information and do not impact the reservation process. If any necessary changes are made to the reservation folio, the property staff must apply them manually.

1. Company Information
2. Travel Agency Information
3. Membership Information

Was this article helpful?
1 out of 2 found this helpful

Comments

0 comments

Please sign in to leave a comment.