Amadeus' market-leading iHotelier (former Travelclick) Reservations and Booking Engine solutions deliver unmatched flexibility and distribution scale for independent hoteliers and mid-scale chains. Create new demand and increase revenue with our powerful iHotelier Central Reservations System by automating distribution across web, mobile, voice, travel agent, OTA, and metasearch channels. Leverage our Booking Engine’s data-driven design to engage more users and remove barriers to conversion. Centralize management of ARI to decrease the time, effort, and cost of distribution. Work with one single vendor to meet all your distribution and booking requirements.
Check more about what a CRS is and its benefits here: CRS (Central Reservation Systems) - Everything You Need to Know
Connecting process
Step 1 - Request the CRS Add-on
- Access Account
-> Settings
-> Distribution
- Open Discover tab and find Amadeus by iHotelier CRS
-
Request CRS Add-on to connect
- The support team will get your request and contact you to confirm the pricing.
- Once you approve the pricing, support can enable this add-on.
- You must also contact your CRS account manager to request a connection to Cloudbeds.
You will receive the credentials to access and enter into the Cloudbeds channel setup upon approval. - Then, you can start the setup process and go to Step 2.
Step 2 - Connect your channel account through Cloudbeds PMS
- Enable the channel
-
Use the credentials provided by Amadeus:
- iHotelier Hotel-ID (same as iHotelier username)
- iHotelier username (same as iHotelier Hotel-ID)
- iHotelier password
- Click to Continue
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Map your rooms. The list of iHotelier's accommodations is displayed in the drop-down list in the Channel Accommodation column.
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Rate Plan Mapping. The list of iHotelier's rate plans is displayed in the drop-down list in the Channel Rate Plan column.
- Add a Base Rate Adjustment for each room type (if needed). When completed, click Continue, or leave it at zero if you want to skip it.
- Configure Extra settings
Step 3 - Apply taxes and fees
You must configure the tax/fee in the Third Party sources section in Cloudbeds. In Cloudbeds, taxes and fees for CRS reservations are determined by either the reservation's Source or Origin:
- Source: This is always listed as 'iHotelier' for all CRS reservations.
- Origin: This indicates where the reservation originated, such as a call center, web, booking engine, OTA, etc. The Origin can vary.
Applying Taxes and Fees:
- If only the Source is configured: If the Source is 'iHotelier' but the Origin (e.g., 'Call Center') is not configured as a Third Party Source, then the taxes and fees configured for 'iHotelier' will be applied.
- If both Source and Origin are configured: If both the Source ('iHotelier') and the Origin (e.g., 'Booking.com') are configured as third-party Sources, then the taxes and fees configured for 'Booking.com' will be applied.
By configuring third-party sources in Cloudbeds, the correct taxes and fees are applied based on the specific details of the reservation's Source and Origin.
Reservation Details
A few new fields related to CRS reservations are displayed on the reservation's header and in the "show more" section. Note that these fields provide additional information and do not impact the reservation process. For instance, the voucher information is not automatically applied to the reservation folio. If there are any necessary changes to the reservation folio, the property staff must apply them manually.
1. Company Information
2. Travel Agency Information
3. Membership Information
4. Group Information
5. Voucher Information
6. Extra Services under the Special Requests section
Supported Features
- Per Person Pricing
The channel does not support:
Contact support to disconnect the channel.
If you disable the channel yourself, this will not stop billing! You can disable the channel and re-enable it when you choose to.
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