Cashier Report

Utilize this report to summarize all cash transactions on a specific date. This is a crucial tool for monitoring cash handling procedures closely and promptly detecting discrepancies.

  • If you have enabled the Cash Drawer functionality, you can access a list of cashier reports to track cash operations, view the opening and closing balances of the drawer for specific dates or periods, and check for any overages or shortages during front desk shifts

Access and use

  1. From the Main Menu Main menu.pngclick on Classic reports Classic reports.png

  2. Go to Daily Activity Reports and click on Cashier Report

  3. Customize the filters

  4. Click Apply

Filters, Report Table, and Summary

When open up the report, you can filter the list of cashier reports by:

  1. Date Range: By default, it will show yesterday’s and today's date range every time you access the report
  2. User: Displays their name and role
  3. Drawer
  4. View
    • All Reports
    • Ending Balance Overages Only: drawers whose ending balances exceed the anticipated or budgeted amounts
    • Ending Balance Shortages Only: drawers whose ending balances are less than what was expected or budgeted
  5. Report #

Report Table

After applying the filters, the table will show a list of reports with the following fields:

  1. Report #: A clickable field will redirect you to a specific report summary.
  2. User
  3. Drawer Name
  4. Date/Time opened and closed
  5. Expected Starting and Ending Cash Balance
  6. Starting and Ending Cash Balance
  7. Amount Received
  8. Cash Drop
  9. Open and Close Notes

If you use the Multi-Currency feature, you'll see the expected starting & ending balance, starting and ending cash balance, amount received, and cash drop in all currencies.

For further details about Multi-Currency, check the following article: Multi-Currency - Everything you need to know.

Report Summary

Click on the hyperlinked Report # in the Report Table to see a specific report summary with the following information:

  • Shift Start Overage / Shortage: The difference between the expected starting cash balance and the actual starting cash balance when opening the cash drawer at the beginning of a shift
  • Starting Balance: This is the amount you enter when opening the cash drawer
  • Cash Received: This includes all the cash payments added while the drawer was in use
  • Cash Paid Out: This covers all the refunds made while the drawer was in use
  • Shift End Overage / Shortage: The system will calculate this once you enter the drawer balance when closing it. It is calculated by comparing the Cash Received with the Drawer Balance
  • Drawer Balance: This is the cash amount in the drawer before any withdrawals at the end of the shift
  • Cash Drop: This is the amount you withdraw from the ending balance. This amount will be removed from the starting balance the next time this drawer is opened
  • Ending Balance: This is the final amount in the cash drawer after completing all transactions.

Scroll down to check all the cash transactions related to the drawer. You can filter them by Account #, Res #, Room #, Name

You can also group the transactions from the list by date, room, guest name, or reservation number.

The Cash Drawer Report table shows:

  1. Date/time of transaction
  2. Account # or Reservation #
  3. Guest Name and Surname
  4. Room
  5. Notes
  6. Amount
  7. Transactions total
  • When your reports show that the user SYSTEM has taken action, it typically indicates that a super admin has manually made changes to a specific property or that Cloudbeds PMS has automatically performed a scheduled task.

Email and Export To option

Find the Email or the Export To button at the top right corner of the page to send the report via email as an attachment or download it as a PDF or Excel file.


What is the difference between filtering my Report Table by user or drawer? 

A user refers to an individual who has access to the Cloudbeds PMS system, while a cash drawer is a feature within the system that manages cash transactions and acts as a physical drawer at the reception desk.

Depending on their role permissions, users can add cash transactions only to the cash drawer under their user or to others in the system.

To manage your cash drawers correctly (when you have multiple users), we recommend you open the same number of cash drawers in the system as you have for each user at the property. Learn more about how the Cash Drawer works for multiple users.

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