Cancelations Report

With this report, you can access canceled reservations and audit them to analyze what actions to take, such as collecting or waiving any cancelation fees, or gather insights on customer behavior to develop strategies for reducing cancellations and increasing customer satisfaction.

Access and use

1. From the Main Menu click on Classic reports

2. Go to Daily Activity Reports and click on Cancelations Report

3. Customize the filters

4. Click Apply

Filters and Reservation Table

When open up the report, you can filter the list of cancelations by:

1. Search for reservation #, room type, or name: View a specific reservation by entering the reservation number, room type, or guest name. Leave the field blank to see a complete list of all your guests.
2. Check-in date 
3. Check-out date
4. Cancelation date: By default, it will show yesterday’s date every time you access the report

After applying the filters, the table will show a list of reservations with the following fields:

5. Reservation Number: Confirmation code
6. Cancelation Date
7. Name and Surname: Name of the primary guest (booker)
8. Arrival Time and Departure Date
9. Room Nights: Number of nights of stay
10. Room Type: Room category name

Export To option

Find the Export To button at the top right corner of the page to download it as a PDF or Excel file.

FAQ