Connect Google Analytics with Cloudbeds PMS

1. Click on the Account icon and go to Settings
2. Go to the Booking Engine section
3. Click on the Analytics tab
4. Enter your Google Analytics Tracking ID. Learn more about where can I find my Google Tag ID?
5. Enter your website's Primary Domain. Your website domain is the highlighted part of this example: https://www.your-website.com, as shown below
6. Click Save

By adding your tracking code on Cloudbeds, your Google Analytics account will start tracking any visits your booking engine receives and also reservation details when a visitor finalizes a booking.

1. To use Google Tag Manager (GTM) with the Cloudbeds Booking Engine, access your GTM account and copy and paste the Google Tag Manager code into your property's Booking Engine Customization page. 

Click on the Google Tag Manager tag code at the top, right below the Search bar:

2. If you are using the latest Cloudbeds Booking Engine Plus, the code below must be retrieved from GTM and added to the Booking Engine Plus JavaScript field:

<!-- Google Tag Manager -->
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-YOUR_ID_HERE');</script>
<!-- End Google Tag Manager -->

3. If using the old version of the Cloudbeds Booking Engine, add the code to the Custom Meta Tags and Custom Meta Tags (Confirmation Page Only) fields instead:

<!-- Google Tag Manager -->
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-YOUR_ID_HERE');</script>
<!-- End Google Tag Manager -->

4. (Optional) To test your website, copy and paste your Booking Engine URL and paste it in the corresponding field: 

To make sure everything is configured correctly, use the Google Tag Assistant extension for Chrome. Learn more about the Google Tag Assistant in the video below:

💡To keep in mind: 

• By adding your Google Analytics tracking code to your Cloudbeds PMS configuration, you will only track visitors and reservations from the moment they arrive at the booking engine. You must also add the tracking codes to your website to track visits to it.
• If you don't see any E-commerce or Goals results in your Analytics report, check if you have received any website reservations during that period. If you have not received any reservations, you could also make a test reservation to verify that it is tracking properly.
• Check all information about reservation amount, user interaction, and source from within Google Analytics reports. The tracking information is not available in Cloudbeds reports.
• If you have configured Google Analytics in Cloudbeds PMS but can only see the bookings engine page as visited on your reports, you must configure Google Analytics on your website as well, and it must include cross-domain instructions, as explained in Step 1.
• If you encounter any issues, refer to the Troubleshooting checklist below to fix them.