Overview
The Cloudbeds Booking Engine has been reimagined to a new upgraded version: The Cloudbeds Booking Engine Plus. Before upgrading to the new Booking Engine, make sure you take into consideration the important information and steps provided below.
Important considerations
- You can switch between the Standard Booking Engine (old version) and the Booking Engine Plus (newest version) as you customize the latter. For instructions on how to do this, please refer to this article.
- When you switch between versions, don't worry about losing your customizations, such as JavaScript, meta tags, headers, or footers. The system will save any customizations you make under the Customizations tab for each separate version so you can seamlessly toggle between them.
Understanding the customization differences between each version
- The Customization section of the Cloudbeds Booking Engine Plus offers a better user experience. For this reason, the fields of the Customization tab differ between the old version and the new one.
- Review and share the following section with your marketing specialists and/or website developers to understand the Differences between the standard customization tab and the new Booking Engine Plus
- Important: PayPal is not currently supported in the Cloudbeds Booking Engine Plus version.
- Old/classic version iframe compatibility notice: Old/classic Booking Engine full page or minimal Iframe are not compatible with the new Booking Engine Plus version. To ensure compatibility with Booking Engine Plus, you must transition to the iframe Immersive Experience. This updated iframe is fully supported and includes the latest functionality and enhancements.
Manage your customization codes and snippets
- Make sure to review and move any tracking codes placed in the Custom Meta Tags fields (including those belonging to third-party companies) to your new Booking Engine Plus customization fields. Remember to test them to see if they are working as expected to prevent any loss of data.
- Move your main Google Tag Manager snippet (if you have any) to the Booking Engine Plus Custom Meta Tags, and test the results with the Google Analytics Debugger. If you are using advanced Google Tag Manager, review your trigger parameters.
- Any other custom scripts or widgets, such as floating buttons for example, will need to be moved to the Booking Engine Plus' Custom Meta Tags and/or JavaScript fields. Remember to test the results to confirm if they are working as expected in the new Booking Engine, both mobile and desktop.
- Review your website iframe embedding: Old Booking Engine iframe embeds are not compatible with the Booking Engine Plus. You can update to the Cloudbeds Booking Engine Immersive Experience; and/or widgets and/or redirect using the Book Now button.
- Any third parties that provided custom scripts for the old Booking Engine may not currently be supported. If your property website has third-party scripts that are not compatible with Booking Engine Plus, let us know, and we can contact the third party on your behalf to request they update their script for the new booking engine.
Frequently asked questions
Most previous customization codes from the old Booking Engine version are not compatible with the new Booking Engine Plus. This is because the new version operates on an entirely new framework. The new customization fields have a different format and operate on a one-page-only model, meaning that most old codes won't work in the new version. This happens with any code targeting specific components or elements on the old booking engine.
To learn more about the customization tab differences between the Standard Booking Engine and the new Booking Engine Plus, check out this article.
The JavaScript field within the Booking Engine Plus will only accept JavaScript (JS) language, and the Custom Meta Tags will not accept JavaScript.
Yes, we offer customization services for Cloudbeds Booking Engine Plus. Click on this link for more details.
Please note that we also have self-customization options available. This article provides a general overview of the Customize section, empowering you to make adjustments according to your needs.
Comments
I upgraded to Booking Engine Plus, and everything worked fine on my PC. But there were several glitches on the mobile version on my iPhone, including:
- After choosing the check-in and check-out dates, you have to scroll up and then click and X next to the dates before it will move to the next page.
- When you choose your room type nothing happens, and there is no button that will let you move to the next page, so you are stuck and there is no way to complete your reservation.
Clearly the mobile version of Plus is not ready for release. When do you expect to have these bugs corrected?
So after the new upgrade, they do not let you remove children option.
Hello, Eldor David Mizrahi!
Thank you so much for reaching out!
For more information about customization Booking Engine options and dedicated assistance with your request, please contact our Support Team. They will be more than happy to review your request and offer assistance.
Kind regards!
Juss Reyes Reyes — I want to move my current property to the new booking engine but the comments from hotels who have already moved their properties to this tool are preventing me from doing so. How are we supposed to know the bugs/issues that people are sharing have been addressed? I can't try this new booking engine out until Cloudbeds shares some kind of comprehensive update / change log. Any help?
This feature is a critical factor with our PMS decision at a new property we're opening in the next 90 days, please advise! Thank you!
Hello, Nate Winkler!
Thank you very much for your honest comment about the new Cloudbeds Booking Engine Plus.
This new version of the Booking Engine has been optimized to provide users with an enhanced experience. We greatly appreciate all the feedback we have received, and have forwarded the reported bugs to our Booking Engine team. The team has been working diligently to continue improving the user experience.
We have taken note of your comment and have already escalated your inquiry to the appropriate team. They will get in touch with you as soon as possible in order to better understand your property requirements, address any other concerns you may have, answer your questions, and assist you in the most effective way.
Once again, thank you so much for your honesty and valuable contribution.
Kind regards!
Hello, Rob Ahrens!!
We appreciate the feedback provided in your previous message.
Based on your detailed description, the referred issues were previously escalated to the Booking Engine team, and we could confirm with them that both issues have already been resolved.
Thank you so much for your submitting your comment, and also for your patience with this particular case!
Regards!
We have noticed that the new version of the IBE does not have the groups code option and so any groups that we have sent a specific URL to including the group code and promo code - do not work. Why did you remove the group code option ?
I have logged with support and am still waiting after over a month
grrr
Hello, Simon,
Thank you so much for reaching out! We sincerely apologize for this inconveneince.
I have already forwarded your inquiry to the corresponding team with high proprity; so they can better investigate it and get back to you as soon as possible.
Thank you so much for your patience!
Please sign in to leave a comment.