| Purpose | Learn what the Cloudbeds Community is, how to access it, and how to use it to ask questions, submit ideas, and connect with other Cloudbeds users. |
| Best for | Cloudbeds users who want to participate in the Community, share feedback, ask questions, or explore Community resources. |
| Use this when | You want to join the Cloudbeds Community, post a product idea, ask an open question, understand Community sections, or learn what happens after submitting feedback. |
| You need | Access to the Cloudbeds Help Center and a Cloudbeds account login to view all Community sections and participate fully. |
| Expected result | You can navigate the Community, submit ideas, ask questions, understand how votes support idea evaluation, and know when to contact Support instead. |
| Important limit | The Community platform is currently available only in English, and Community questions do not guarantee an immediate answer. |
Overview
The Cloudbeds Community is a space where Cloudbeds users and team members can discuss topics, trends, good practices and share ideas. This space also includes a section for asking open questions that anyone in the community can answer, encouraging collaboration, participation, and continuous learning.
How to access the Community
Method 1: Via Cloudbeds PMS
- Log in to your Cloudbeds PMS account.
- Click on the Account menu
to open the navigation sidebar panel.
- Click on Help Center. This ensures the system automatically authenticates your account session.
-
On the Help Center homepage, scroll down and click on the Cloudbeds Community card.
- Select your preferred action to join and participate:
- Ask a question: Post to the Community and receive insights from fellow users or from the Cloudbeds Team.
- Post a new idea: Share your feedback or product suggestions about the Cloudbeds platform and services.
Method 2: Direct Access
If you are not logged into the PMS and want to access the spaces directly, you can use the following links:
- Go straight to the Cloudbeds Help Center homepage and click on the Cloudbeds Community card.
- Navigate directly to the Cloudbeds Community Topics page.
Community Guidelines: Language Support & Response Expectations
- Language Availability: The Cloudbeds Community platform is currently only available in English. However, you can post your ideas and questions in your preferred language, and our multilingual community members will respond.
- Response Times: Asking a question in the "Ask a Question" section does not guarantee an immediate answer from community members.
- Urgent Requests: For time-sensitive issues, please contact our Support Team directly and provide all relevant request details.
Community Sections
- About this Space: This is a welcome section that briefly introduces the Cloudbeds Community and includes helpful guides for all users, such as the community guidelines and the most frequently asked questions.
- Learning Hub: This is a dedicated learning space to find useful tips, tricks and best practices.
- Product Feedback: Share your ideas about the Cloudbeds products. Use this space to let us know what we can do better and which features you would like to see next.
- Share and Connect: Engage with a global network of Cloudbeds users to discuss industry trends, marketing strategies, and success stories.
- Updates and Announcements: Your direct link to the Product Updates section. Stay informed about the latest releases and feature enhancements across all Cloudbeds products.
- Events: Visit our newsroom to discover upcoming Cloudbeds events, webinars, and industry meetups worldwide.
User Badges in the Cloudbeds Community
Community Stars actively join the conversation and participate, sharing ideas and chatting with other members.
Active Responders always comment/reply to others' ideas and lend a helping hand to fellow community members.
Frequently Asked Questions
- Click on the Product Feedback section
- Select the desired sub-section
- Click on the corresponding topic that your idea is about
- Click on New post
- Add the details of your idea
- Click to Submit
- Once received, all the submitted ideas are reviewed by our dedicated team. When they have been successfully reviewed, they are set as open for votes so all the community members can see your idea and vote for it.
- Our team monitors and tracks the ideas so they are successfully sent to our Product Team for a deeper evaluation. If an idea needs more details, a Cloudbeds team member will ask you for more information to ensure we capture all the details.
- Make sure you're correctly logged into your Cloudbeds account. It guarantees that you have access to all the Community sections to ask questions and share ideas.
- For more information about sign in, see How to Log In to Cloudbeds PMS
The Ideas Board has been replaced with the Cloudbeds Community, allowing users to have an open space to share ideas, ask questions, and interact with other Cloudbeds users. The previously submitted ideas have been categorized and sent to the corresponding departments for evaluation, and all the new ideas submitted in the Cloudbeds Community will also be reviewed.
While every idea is reviewed on its own merit, a higher vote count helps us in a few key ways:
- Quantifying Impact: It helps our Product team to have an idea of how many different properties or workflows might be affected by the same challenge.
- Contextualizing Demand: High engagement shows us what the community is asking for. Having a high number of votes provides a data point that shows significant community interest.
- Refining the Solution: Often, when more community members vote, they also leave comments about their specific use cases, and they share their experience. This gives us even more context, a 360-degree view of the specific requirement/idea.
In short, more votes don't automatically "win" a spot on the roadmap, but they do help our Product team with the evaluation process.
Do you have any other question?
Access the Cloudbeds Community and explore the Frequently Asked Questions.
Comments
Hi Team,
please if you could allow the advance invoicing feature on the groups as well.
what we are aiming is to delete unwanted invoices that will create confusions.
many thanks!
Mark
Hello, Mark!
Thank you so much for posting this great idea!
Based on the provided details, we have already created a new idea on your behalf in our Cloudbeds Community, so everyone can see it and vote for it. Please feel free to check it out here!
For future submissions, please access the Community to share your ideas. You can also ask general questions in this space.
We remain at your disposal if you have any other doubts.
Regards!
Hello,
It would be super helpful if we could control the order in which the rooms are booked online.
Hi, Molly!
Thank you so much for your comment!
The Cloudbeds Booking Engine displays your accommodations in the same order they have in your Cloudbeds PMS. You can click and drag your accommodations on the Accommodations page to organize them and control the order in which they appear in the Booking Engine (and your Calendar) Click here for more information.
For future submissions, please access the Community to share your ideas. You can also ask general questions in this space.
We remain at your disposal if you have any other doubts!
Hi, I would like to request that you all add an SMS notification feature. For small businesses it would be really helpful to get a text notification in addition to the email notification when a new reservation is made.
Thank you
Hello, Jenn!
Thank you so much for posting this idea!
We have already created a new idea on your behalf in our Cloudbeds Community, so everyone can see it and vote for it. Please feel free to check it out here!
For future submissions, we kindly invite you to access the Community to share your ideas. You can also ask general questions in this space.
Best regards!
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