Configuring your Elavon Payment Gateway
- On your myfrontdesk account, click on Manage and choose Payment Options.
- Make sure the Payment Gateway feature is activated and in Live mode.
- Select Elavon from the list and enter the credentials provided by Elavon or your bank
- Click Connect Gateway
- The credentials to be entered here are not the same ones you used to login to their extranet, but the API Credentials.
Finding your credentials
If you can't find your credentials, you can search for them on your Elavon account.
- Login to your Elavon account here
- Click on User > Find / Edit
- Click on Find in the form. There's no need to enter any detail there.
- Click on the User ID you are looking the PIN for
- Click on Terminals.
- Copy the PIN from this page and paste it on myfrontdesk.
Things to Note
- Our Elavon connection is through Elavon Converge, not Elavon Fusebox. If you are attempting to connect through Elavon Fusebox, you will need to contact Elavon support and request to switch to their Converge/VirtualMerchant software.
- Contact your Elavon sales or technical support representative and ensure that your account is enabled for “eCommerce” and not just “Phone/Catalog”.
- If you want to enable IP Address Options, please add the following IPs to your account: 146.088.098.245 and 146.088.098.236. If the connection is still not working, we recommend disabling the "IP Address Filter" feature in Elavon.
Error: SERV NOT ALLOWED
- Make sure your Payment Gateway is set to LIVE mode.
- If it is, contact Elavon support to verify if your account is set up properly