Elavon Connection Guide

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Configuring your Elavon Payment Gateway

  1. On your myfrontdesk account, click on Manage and choose Payment Options.
  2. Make sure the Payment Gateway feature is activated and in Live mode.
  3. Select Elavon from the list and enter the credentials provided by Elavon or your bank
  4. Click Connect Gateway
  • The credentials to be entered here are not the same ones you used to login to their extranet, but the API Credentials.
Finding your credentials

If you can't find your credentials, you can search for them on your Elavon account.

  1. Login to your Elavon account here
  2. Click on User > Find / Edit
  3. Click on Find in the form. There's no need to enter any detail there.
  4. Click on the User ID you are looking the PIN for
  1. Click on Terminals.
  2. Copy the PIN from this page and paste it on myfrontdesk.

Things to Note

  • Our Elavon connection is through Elavon Converge, not Elavon Fusebox. If you are attempting to connect through Elavon Fusebox, you will need to contact Elavon support and request to switch to their Converge/VirtualMerchant software.
  • Contact your Elavon sales or technical support representative and ensure that your account is enabled for “eCommerce” and not just “Phone/Catalog”.
  • If you want to enable IP Address Options, please add the following IPs to your account: 146.088.098.245 and 146.088.098.236. If the connection is still not working, we recommend disabling the "IP Address Filter" feature in Elavon.

Troubleshooting

Error: The credentials supplied in the authorization request are invalid.

Please check you have entered the correct credentials to your Elavon account. The credentials to be entered on myfrontdesk are not the same ones you use to login to their extranet, but the API Credentials.

If don't know what these credentials are, follow these instructions to find them.

Error: A required field {1} was not supplied in the authorization request.

Check your settings for Payment Fields on Elavon's extranet.

  1. Login to your Elavon account here
  2. Go to Terminal > Merchant > Payment Fields
  1. In the list look for Billing Address and uncheck "Required" for the fields you don't have. Click on each item to edit it.
  2. Try using the payment gateway again

Ideally, you should turn off the requirement for all the of these fields, since you will not always have the information, especially from reservations coming from OTAs.

You can (and should) require Billing Details on reservations made in your own booking engine, but you should not require it from Elavon so you can process all the cards you receive.

Error: SERV NOT ALLOWED
  • Make sure your Payment Gateway is set to LIVE mode.
  • If it is, contact Elavon support to verify if your account is set up properly
Have more questions? Contact Support

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